🏔️ REI Order Tracking

About REI Order Tracking Service

REI (Recreational Equipment, Inc.) is America's largest consumer cooperative focused on outdoor gear, apparel, and experiences. Founded in 1938 by 23 Pacific Northwest mountaineers with just $300, REI has grown to serve over 20 million members with 180+ stores nationwide and over $3 billion in annual revenue. REI is unique among retailers as a cooperative where members own the company, receive annual dividends, and vote on board of directors.

Our free REI tracking service allows you to monitor your orders in real-time from the moment they ship from REI's fulfillment centers until delivery. Since REI uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. REI partners with carriers including UPS, FedEx, USPS, and OnTrac depending on your location, delivery speed selected, and package size.

Track your REI orders easily by entering the carrier tracking number in the search box above. This number is different from your REI order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, and final delivery confirmation. REI also offers the REI app for iOS and Android with push notifications for order updates and delivery estimates, plus features to manage your REI membership and outdoor adventures.

Quick REI Tracking Guide (30 Seconds)

REI Order Process & Timeline

Understanding REI's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how REI handles orders from purchase to delivery:

REI Delivery Options

Standard Shipping: Free for REI Co-op members on orders over $50 (typically 3-5 business days). Non-members pay $5.95 for standard shipping. Most economical option for non-urgent orders. Delivered by UPS, FedEx, USPS, or regional carriers depending on location and package size.

Express Delivery: For members and non-members, typically 1-2 business days. Additional cost applies ($9.99-$14.99 depending on delivery speed and location). Perfect for urgent gear needs or last-minute gifts. Delivered by UPS Next Day Air, FedEx Priority Overnight, or USPS Priority Mail Express.

REI Co-op Membership: REI's cooperative membership ($30 lifetime fee) provides benefits including: 10% annual dividend on eligible purchases, free standard shipping on most orders, 1-year return window (vs 30 days for non-members), early access to sales and popular gear, member-only deals, and voting rights in REI governance. Membership pays for itself quickly through shipping and return benefits alone.

In-Store Pickup: Free service with no order minimum. Order online, select pickup location and time, and receive notification when ready. Most orders ready within 2-4 hours. REI Co-op members get priority pickup slots. Curbside pickup available - park in designated spot and text the number on the sign.

Bike & Large Item Delivery: REI offers specialized delivery for bicycles, kayaks, paddleboards, and other large items. Delivery includes assembly and setup by REI experts. Available in select metropolitan areas. Delivery costs $79-$149 depending on item size and assembly complexity. Schedule delivery at checkout or contact REI customer service for assistance.

REI Garage & Used Gear: REI's certified used gear program ships from dedicated facilities in Utah. Used gear orders follow the same shipping process but may have longer processing times due to quality inspection and refurbishment. All used gear comes with REI's standard warranty and return policy.

Sustainable Shipping Options: REI is committed to reducing its carbon footprint with initiatives like carbon-neutral shipping on all orders, electric delivery vehicles in urban areas, and consolidated shipments to reduce transportation emissions. During checkout, you can choose "Eco Shipping" for carbon-neutral delivery options.

US Shipping & Tracking

REI offers multiple shipping options across the United States with different delivery speeds, costs, and carrier networks. Understanding these options helps you choose the best shipping method for your needs and track your packages effectively.

REI Delivery Tracking

Third-Party Carrier Tracking: For standard and express shipments, REI uses carriers like UPS, FedEx, USPS, and OnTrac. Each carrier has its own tracking system with different status messages and update frequencies. Our tracking service aggregates data from all these carriers into one interface for seamless monitoring.

Real-Time Store Pickup Tracking: For in-store pickup orders, you'll receive email and SMS notifications as your order progresses: "Order Received," "Picking In Progress," "Order Ready for Pickup," and "Order Expired." The REI app provides real-time updates and allows you to check in when you arrive at the store for curbside pickup.

Specialized Large Item Tracking: For bicycles, kayaks, and other large items, REI provides enhanced tracking with delivery scheduling options, assembly appointments, and expert setup confirmation. You can coordinate delivery times directly with REI's specialized delivery team through phone or email.

Delivery Instructions: Through your REI account and the REI app, you can add delivery instructions for drivers, such as "Place on back porch" or "Knock on door." These instructions appear on the driver's app and increase the chances of your package being delivered exactly as you prefer.

REI Tracking Troubleshooting Guide

If you're having trouble tracking your REI order, you're not alone. Many customers experience tracking issues due to REI's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.

Common REI Tracking Issues and Solutions

Issue: "No tracking information found" for your number
Solution: This usually means you're using your REI order number (#123-4567890-1234567) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your REI order has shipped") and use the tracking number provided there. REI order numbers cannot be tracked.

Issue: Tracking shows "Pre-shipment information sent to UPS" but no updates
Solution: This is normal for UPS shipments. The label has been created in REI's system and sent to UPS, but the package hasn't been physically handed to UPS yet. Wait 24-48 hours after the shipping confirmation email before contacting customer service. This status can persist for 1-2 days before the package is actually scanned by UPS.

Issue: Package stuck in transit for days
Solution: Check if your package is being shipped to a remote location (Alaska, Hawaii, rural areas) or requires special handling (bicycle, kayak). For standard shipping, packages may have longer gaps between scans in rural areas. If domestic and stuck for more than 3 days after "departed facility," contact the carrier directly with your tracking number. REI's customer service can open a case with the carrier but often refers you to the carrier for specific delivery issues.

Issue: Delivery attempt failed, no redelivery scheduled
Solution: For packages shipped via UPS, FedEx, USPS, or OnTrac, contact the carrier directly using your tracking number to schedule redelivery or choose a pickup location. For in-store pickup orders, the package will be held for 14 days before being returned to REI's inventory.

Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. Look in garages, porches, behind bushes, or any place a driver might leave packages. If truly missing, report it to REI within 1 year of shipment (30 days for non-members) through "Account" > "Order History" > "Contact us." REI will typically issue a refund or replacement within 24-48 hours.

REI vs. Carrier Tracking Systems

REI Account Tracking: Your REI account at rei.com shows basic order status (Processing, Packed, Out for Delivery, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and may show outdated information during high-volume periods.

Carrier Tracking Systems: UPS, FedEx, USPS, and OnTrac provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Each carrier has different update frequencies - major carriers like UPS and FedEx typically update every 4-6 hours, while USPS may update less frequently.

Our Tracking Service: We aggregate tracking data from all major carriers REI uses (UPS, FedEx, USPS, OnTrac, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.

When to Contact REI vs. the Carrier

Contact REI Customer Service for:

• Order not shipped after processing time (24-48 hours)
• Missing shipping confirmation email with tracking number
• Items missing from delivered order
• Wrong items delivered
• Returns and exchanges
• Cancelled orders that still charged
• Package not arriving after 5 business days beyond estimated delivery date
• Bike, kayak, or large item delivery scheduling

• Phone: 1-800-426-4840 (24/7)
• Live Chat: Available on rei.com during business hours
• Email: Through "Contact Us" in your account
• Help Center: Comprehensive FAQ section at rei.com/help

Contact the Carrier Directly for:

• Tracking updates and package location after shipping
• Scheduling redelivery or changing delivery address
• Package not delivered but tracking shows "Delivered"
• Package damaged during shipping
• Delivery time changes and specific delivery windows
• Signature release authorization

REI Returns & Customer Service

REI's return policy is legendary in the outdoor industry, offering one of the most generous return windows in retail. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds. REI's policy reflects their commitment to customer satisfaction and outdoor stewardship, ensuring members can try gear in real-world conditions before committing.

REI Return Policy Details

Return Window: 1 year from purchase date for REI Co-op members. 30 days from purchase date for non-members. No receipt required for most returns, but proof of purchase helps for high-value items. Used gear from REI Garage has a 30-day return window regardless of membership status.

Return Process:

1. Start online: Log into your REI account at rei.com > "Account" > "Order History" > click the order > "Start a return"
2. Choose return reason and items to return
3. Select return method (in-store or mail-in)
4. For mail-in: Print the prepaid return shipping label provided
5. Package items securely in original packaging if possible
6. Drop off at carrier location (USPS, UPS, FedEx) or return to any REI store
7. For in-store: Bring items to Customer Service desk with or without receipt

Return Shipping Costs: Return shipping is free for REI Co-op members on most items. Non-members pay return shipping costs ($6-12 depending on package size). REI provides prepaid return shipping labels for eligible returns. Large items (bikes, kayaks) may have return shipping fees or require REI to arrange pickup for a fee. If returning due to REI error (wrong item, defective product), REI covers all return shipping costs regardless of membership status.

Refund Timeline:

• In-store returns: Immediate refund to original payment method or REI gift card
• Mail-in returns: 3-5 business days after REI receives the package
• Credit card refunds: 2-5 business days after processing to appear on statement
• REI gift cards: Immediate refund after processing
• Cash refunds: Available for purchases under $100 with valid ID

REI Customer Service Channels

Online Support:

• REI Account: Primary method for order management, returns, and basic inquiries
• REI Mobile App: Push notifications, chat with customer service, manage orders on the go
• Live Chat: Available 24/7 for most account, order, and membership related issues
• Email Support: Through "Contact Us" in your account, response within 24 hours
• Help Center: Comprehensive FAQ section with self-service options for 90% of common issues

Phone Support:

• General Customer Service: 1-800-426-4840 (24/7)
• REI Co-op Member Services: 1-800-955-2395 (Monday-Friday 8 AM - 9 PM PT, Saturday-Sunday 9 AM - 5 PM PT)
• Bike & Large Item Support: 1-800-955-2395 ext. 3 (Monday-Friday 8 AM - 6 PM PT)
• REI Adventures: 1-800-622-2236 (Monday-Friday 8 AM - 5 PM PT)
• REI Outlet: 1-888-734-6883 (Monday-Friday 8 AM - 8 PM PT, Saturday-Sunday 9 AM - 5 PM PT)

Tips for Successful REI Returns

Package Items Properly: Use original REI packaging if possible. If not, use a sturdy box with bubble wrap for delicate items. Include all accessories, manuals, and original packaging materials. Take photos of the packaged item and shipping label before drop-off for your records.

In-Store Return Tips: Visit during off-peak hours (weekday mornings) for shorter wait times. Bring valid government ID and any proof of purchase (receipt, order confirmation email, or order number). Know your return reason before arriving to speed up the process. Customer Service is typically located near the front of the store.

Mail-In Return Tips: The return label specifies which carrier to use (USPS, UPS, FedEx). Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed. REI processes most mail-in returns within 2-3 business days of receipt.

REI Co-op Return Benefits: REI Co-op members get extended 1-year return window, free return shipping on all items, no receipt required for returns, and dedicated return kiosks at many REI locations for faster service. Members can also return used gear to REI Garage for store credit.

Used Gear Returns: Items purchased from REI Garage (used gear program) have a 30-day return window regardless of membership status. Items must be in the same condition as when purchased. REI Garage has its own return process and may require photos or inspection before authorizing returns.

International Returns: REI does not ship internationally from US stores, so international returns are rare. For items purchased from REI stores in other countries, standard return policies apply but shipping costs may be higher. Items must be returned to the country of purchase.

People Also Ask About REI Tracking

What does an REI tracking number look like?

REI tracking numbers depend on the carrier handling your package:

• UPS: 18 characters starting with "1Z" (e.g., 1Z999AA10123456784)
• FedEx: 12 digits (e.g., 987654321098)
• USPS: 20-22 digits starting with "9400" or "9200" (e.g., 9400100000000000000000)
• OnTrac: Starting with "C" or "D" followed by 8-9 digits (e.g., C12345678, D98765432)
• FedEx SmartPost: 20-22 digits (similar to USPS format)

The tracking number is always in your shipping confirmation email with subject "Your REI order has shipped."

Why is my REI tracking number not found?

If your REI tracking number isn't found, it's usually because:

1. You're using your REI order number (starts with #) instead of the carrier tracking number
2. The shipping label was created but not scanned yet (wait 24-48 hours)
3. You have a typo in the tracking number
4. The package hasn't been dropped off at the carrier yet
5. REI hasn't handed the package to the carrier yet

How accurate is REI delivery estimates?

REI delivery estimates are generally accurate: Standard shipping (3-5 business days) is reliable 90-95% of the time, Express shipping (1-2 business days) is reliable 95-98% of the time. During peak seasons (November-January, outdoor gear launch seasons), add 1-2 days to estimates. In-store pickup orders are typically ready within 2-4 hours as estimated.

Can I see exactly where my REI package is right now?

REI tracking shows the last scanned location from the carrier (UPS, FedEx, USPS, OnTrac), not real-time GPS tracking. Your package location updates when scanned at carrier facilities, sorting centers, during transit, and at delivery. The most recent scan shows the current known location. UPS and FedEx provide the most frequent updates (every 4-8 hours), while USPS updates every 12-24 hours.

What does "Order Processed, Ready for UPS" mean for REI?

This status means REI has created a shipping label and sent the electronic shipping information to UPS, but the physical package hasn't been scanned by UPS yet. This is normal for the first 24-48 hours after a shipping confirmation email. The status will update once UPS scans the package during pickup or when REI drops it off at a UPS facility.

How long does REI tracking take to update after shipping?

For standard REI orders, expect the first tracking scan within 24-48 hours after receiving the shipping confirmation email. After the first scan, updates occur every 4-12 hours during transit depending on carrier. UPS and FedEx update more frequently (every 4-6 hours) than USPS (every 12-24 hours). If there's been no update for 48 hours (domestic) or 5 days (international), contact REI customer service at 1-800-426-4840.