Track Your Amazon Packages

About Amazon Package Tracking

Track your Amazon packages with our tracking tool. Amazon Logistics is Amazon's own delivery service: it works with local and regional transportation partners across the country who deliver packages to Amazon customers seven days a week. You can enter a TBA number from Amazon Logistics or the tracking number of a package delivered through UPS, FedEx, or USPS.

Quick Amazon Tracking Guide

Amazon Shipping Methods & Delivery Times

📊 Amazon Delivery Speed Comparison

📋 Guide to Amazon Tracking

🔍 Understanding Amazon Tracking Numbers

Amazon uses several different tracking number formats depending on the carrier and shipping method. Understanding these formats helps you identify what type of shipment you're tracking and what service level was used.

• TBA Tracking Numbers: Amazon Logistics tracking numbers start with "TBA" followed by 12 digits (e.g., TBA123456789012). These are for packages delivered by Amazon's own delivery network.
• Third-Party Carrier Numbers: Amazon often uses UPS, FedEx, and USPS tracking numbers (e.g., 1Z999AA10123456784 for UPS, 9400123456789012345678 for USPS).
• Amazon Order Numbers: 17-digit order numbers starting with "112" or "405" can sometimes be used to track orders directly on Amazon's website.
• FBA Tracking Numbers: Fulfillment by Amazon orders may show different tracking numbers depending on the seller and warehouse location.

🔄 How Amazon Tracking Works

Amazon shows tracking in Your Orders, using the updates it receives from its delivery partners and carriers. A typical package passes through these stages:

• Order Processed: Amazon processes your order and begins picking items from warehouse inventory. This happens within minutes of order placement for Prime orders.
• Shipped from Warehouse: Package leaves Amazon fulfillment center and is loaded onto transportation. First scan activates tracking system.
• Departed Amazon Facility: Package leaves Amazon's warehouse and is transferred to a carrier (UPS, FedEx, USPS, or Amazon Logistics) for delivery.
• In Transit to Delivery Hub: Package moves through carrier network toward your local delivery facility. May be scanned at multiple facilities along the route.
• Out for Delivery: Package is loaded onto delivery vehicle and is scheduled for delivery today. Amazon provides driver location tracking for Prime shipments.
• Delivered: Final scan confirms successful delivery. Amazon may provide photo confirmation of delivery location and recipient.

⏰ Amazon Delivery Speeds

Amazon guarantees delivery only on certain speeds and products, and says so at checkout with the date and cost. If a guaranteed date is missed, Amazon refunds the shipping fees for that order. Every other date is an estimate:

• Prime Same-Day Delivery: Available to residential addresses in eligible ZIP codes in select metro areas. Order before the "order within" countdown ends. Prime members get it free on orders of $25 or more in most US areas (as of October 2026).
• Prime One-Day Delivery: Free for Prime members on eligible items marked One-Day. Amazon says selection and the order cutoff vary by area, and One-Day reaches the majority of customers in the contiguous US.
• Prime Two-Day Delivery: Arrives two business days after the item ships, to nearly all addresses in the contiguous US. Free for Prime members on eligible items.
• Amazon Standard Shipping: 3-5 business day delivery for non-Prime members or items that don't qualify for Prime shipping. Free on orders that reach Amazon's stated minimum of eligible items.
• Amazon International Shipping: 5-12 business days for Amazon Global Store items. Includes customs clearance and duty calculation at checkout.

🌍 Amazon International Tracking

For international shipments, Amazon provides end-to-end tracking from origin to destination country. Amazon Global Store items are shipped from Amazon warehouses worldwide and include customs clearance tracking. International tracking works similarly to domestic tracking but with some additional considerations:

• Amazon Global Store: Items shipped directly from international Amazon warehouses with duty calculation at checkout.
• Amazon Export Sales: US-sold items shipped internationally using carriers like DHL, FedEx, and UPS International.
• Customs Clearance: International packages must clear customs in your country. Amazon provides tracking updates during this process.
• Duties and Taxes: Amazon calculates and collects import fees at checkout for most Global Store items, so no additional payment is required upon delivery.

International tracking includes additional scans for customs clearance. You'll see status updates like "Customs processing" when your package is going through customs. Amazon handles most customs paperwork automatically, but delays can occur if additional documentation is required.

❓ Common Amazon Tracking Statuses Explained

• "Preparing for Shipment" - Amazon has received your order and is picking, packing, and processing items at the warehouse
• "Shipped" - Package has left the Amazon warehouse and is in transit to you
• "In Transit" - Package is moving through the carrier network toward your address. Your Orders shows this as "Arriving" followed by a date
• "Out for Delivery" - Package is on the delivery vehicle and will arrive today. Amazon provides driver location tracking for Prime orders
• "Delivered" - Package successfully delivered. Amazon may show delivery location and photo proof of delivery
• "Delivery Attempted" - Driver tried to deliver but couldn't complete delivery (no one home, security gate, etc.). Package will be redelivered
• "Exception" - Something has caused a delay or issue with the shipment (weather, address problem, damaged package)
• "Pending Customs Clearance" - For international orders, package is being processed through customs in your country
• "Returned to Sender" - Package couldn't be delivered and is being returned to Amazon. Common for refused deliveries or undeliverable addresses

❌ What to Do If Amazon Tracking Isn't Updating

If your Amazon tracking hasn't updated for longer than expected, here's what to check and do:

• Wait 24 hours after order confirmation - tracking activates after the first scan, not when the order is placed
• Check if the package was dropped off before the daily cutoff time - packages dropped off late may not be scanned until the next day
• For international shipments, gaps of 1-3 days between scans are normal when crossing borders or during customs processing
• Weekend and holiday shipments won't show movement until the next business day
• If tracking shows no movement 48 hours after the estimated delivery date, contact Amazon customer service
• Use the "Track Package" option in your Amazon account, which may show more detailed information than carrier tracking

⚠️ Amazon Delivery Exceptions and How to Resolve Them

Delivery exceptions indicate something has prevented normal delivery. Here are the most common exceptions and how to resolve them:

• Address Unknown: Amazon couldn't verify your delivery address. Update your delivery address in your Amazon account or contact customer service.
• Recipient Not Available: No one was available to accept the package. Amazon will attempt redelivery or hold for pickup at an Amazon Hub Locker.
• Weather Delay: Severe weather has delayed transit or delivery. Allow 48 hours past the estimated delivery date. If there is still no news, contact Amazon Customer Service for orders shipped by Amazon, or the seller for third-party orders.
• Damaged Package: Package was damaged in transit. Amazon will investigate and may send a replacement or issue a refund.
• Customs Delay: For international shipments, additional customs documentation is needed. Respond to any emails from Amazon or customs officials.
• Incorrect Address: Delivery address has an error. Update your address in your Amazon account or contact customer service.

✍️ Amazon Signature Requirements

Amazon has specific signature requirements for certain types of packages:

• No Signature Required: Most Amazon packages don't require a signature and can be left at your door or designated safe place.
• Signature Required: Some items require an adult signature at delivery, and Amazon says orders over $1,300 may require a signature. If you can't be there, change the shipping address before the order ships to one where someone can sign; after it ships, contact the carrier to arrange collection.
• Amazon Hub Locker: For packages that require signature, you can choose to have it delivered to an Amazon Hub Locker for 24/7 pickup.
• Amazon Counter: Amazon emails you a pickup barcode when the package is ready. Show it to the store associate during the Counter's opening hours.

💰 Filing Amazon Claims for Lost or Damaged Packages

If your Amazon package is lost or arrives damaged, you can file a claim for reimbursement:

• Who Can File: Any Amazon customer can file a claim through their account or by contacting customer service.
• Time Limits: For a third-party seller order, you can request an A-to-z Guarantee refund while the last possible delivery date is 90 days or less in the past. For a missing package, wait until 3 days after the latest estimated delivery date, or until tracking shows it delivered if that is sooner, and contact the seller first; if the seller has not fixed it after 48 hours, file with Amazon. For an order shipped by Amazon, contact Customer Service within 30 days of the estimated delivery date.
• Coverage Limits: Amazon automatically includes A-to-Z Guarantee protection for most purchases sold and shipped by third-party sellers.
• Required Documentation: You may need to provide photos of damage, description of missing items, or delivery confirmation proof.
• Processing Time: Most claims are processed within 24-48 hours, with refunds issued to your original payment method.

How to Track Amazon Packages

Tracking your Amazon package is simple with ParcelsZen. Amazon uses several tracking systems depending on the shipping method. Enter your tracking number in the search box above and the tracker looks it up through our tracking data providers. For FBA orders, Amazon shows the delivering carrier in Your Orders; enter that carrier's tracking number.

Understanding Amazon Logistics Tracking Numbers

Amazon Logistics tracking numbers (TBA numbers) are unique to Amazon's delivery network. Unlike traditional carrier tracking numbers, TBA numbers may show limited updates until the final delivery day, as Amazon's internal scanning process works differently than third-party carriers. Our guide to TBA tracking goes further into how the number works and what to do when a delivery goes wrong.

Track Multiple Carriers

If you're tracking packages from different carriers, ParcelsZen supports tracking for UPS, FedEx, USPS, DHL, China Post, and 1,000+ couriers worldwide. Track all your packages from one convenient location.