👗 SHEIN Order Tracking
Track your SHEIN packages & deliveries worldwide with real-time updates
🔍 Important: How to Find Your SHEIN Tracking Number
- Check your shipping confirmation email - This is sent after your SHEIN order ships and contains the carrier tracking number (not your SHEIN order number)
- Look for these carrier formats: DHL (GM/LX prefix), UPS (1Z prefix), FedEx (6-12 digits), SF Express (SF prefix), or your local postal services
- Your SHEIN order number starts with # and cannot be used for tracking - you need the carrier tracking number from the shipping email
- If you can't find the tracking number: Log into your SHEIN account at shein.com > "My Account" > "My Orders" to view order details and tracking information
- Wait 24-48 hours after order confirmation for shipping confirmation email with tracking number
Note: SHEIN does not operate its own delivery service. All SHEIN packages are shipped through third-party carriers (DHL, UPS, FedEx, SF Express, etc.) from SHEIN's fulfillment centers. Tracking works through these carriers' systems.
Checking multiple tracking sources for the most accurate information
About SHEIN Order Tracking Service
SHEIN is a global fashion and lifestyle e-retailer that offers trendy and affordable clothing, accessories, beauty products, and home goods to customers in over 220 countries and regions. Founded in 2008, SHEIN has grown to become one of the world's largest fashion retailers with over 150 million active customers worldwide, known for its rapid product development cycle and direct-to-consumer business model.
Our free SHEIN tracking service allows you to monitor your orders in real-time from the moment they ship from SHEIN's fulfillment centers until delivery. Since SHEIN uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. SHEIN partners with carriers including DHL, UPS, FedEx, SF Express, and national postal services depending on your location and shipping method selected.
Track your SHEIN orders easily by entering the carrier tracking number in the search box above. This number is different from your SHEIN order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, customs clearance status, and final delivery confirmation. SHEIN also offers the SHEIN app for iOS and Android with push notifications for order updates and delivery estimates.
Quick SHEIN Tracking Guide (30 Seconds)
How to Track a SHEIN Order in 3 Steps:
- Find your carrier tracking number - Check your shipping confirmation email (subject: "Your SHEIN order has been shipped"). This is not your SHEIN order number starting with #. Look for a number like GM123456789CN (DHL), 1Z9999... (UPS), or SF123456789 (SF Express).
- Enter it above - Paste or type the complete carrier tracking number in the tracking box. No spaces needed.
- View real-time updates - See current location, customs status, estimated delivery, and full scan history from China to your door.
Tip: If tracking shows "Information Received" for more than 7 days, the package is still being processed in China - this is normal for SHEIN standard shipping. Wait 7-10 days before contacting customer service.
SHEIN Order Process & Timeline
Understanding SHEIN's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how SHEIN handles orders from purchase to delivery:
Order Placed
SHEIN processes orders within 24-48 hours. During peak seasons (sales, holidays), processing may take 48-72 hours. You'll receive order confirmation immediately after purchase. SHEIN often combines multiple items from different warehouses into one shipment to reduce shipping costs and environmental impact.
Order Picked & Packaged
Your items are selected from SHEIN's global network of warehouses in China (Guangzhou, Shenzhen) and regional fulfillment centers. Items are carefully packaged in SHEIN-branded poly mailers or cardboard boxes with protective materials. Quality inspection ensures items match your order and meet SHEIN's quality standards before shipping.
Order Shipped
Once processed, SHEIN ships your order through their preferred carriers. You'll receive a shipping confirmation email with carrier tracking number within 24-48 hours of shipment. This email includes estimated delivery date and a link to track your package directly through the carrier's website or our tracking service. SHEIN uses different carriers based on destination, package weight, and shipping method selected.
China Processing
Your package remains in China for 3-7 business days as it moves through sorting facilities, customs export clearance, and prepares for international air freight. During this time, tracking may show minimal updates or "Information received" status. This is the most common source of customer concern about "stuck" packages. SHEIN's packages often ship from Guangzhou or Shenzhen warehouses.
International Transit
Your package leaves China and travels to your destination country via air freight. This stage typically takes 5-10 business days depending on destination and carrier. Tracking updates may be sparse during international transit, especially for economy shipping methods that don't scan at every transit point. SHEIN's main carriers for international shipping are DHL, UPS, and SF Express for faster delivery.
Customs & Delivery
Your package arrives in your country and undergoes customs clearance. This process can take 1-5 business days depending on your country's customs procedures. After clearance, local postal services (USPS, Royal Mail, Canada Post, etc.) handle final delivery. SHEIN offers free returns within 45 days for most items, with return shipping costs covered by SHEIN for orders over $49.
SHEIN Delivery Options
Standard Shipping: Free on orders over $49 (varies by country), typically 7-10 business days. Most economical option using carriers like DHL eCommerce, UPS SurePost, or national postal services. Tracking includes basic updates throughout the journey. Best for non-urgent orders and customers willing to wait for significant cost savings.
Express Shipping: Additional cost (typically $12.90-$19.90 depending on country and package weight), typically 3-7 business days. Includes full tracking throughout the journey with regular scan updates. Carriers include DHL Express, UPS Express, and FedEx International Priority. Provides proof of delivery and better customer service for lost packages. Perfect for urgent orders or high-value items.
Economy Shipping: Budget-friendly option for non-urgent parcels. Tracking available as an add-on. Delivery within 10-20 business days. Most economical choice for standard packages. Available for most countries worldwide with reliable but slower delivery times. Often uses China Post or other economy postal services for the final mile delivery.
SHEIN Club: SHEIN's loyalty program offering benefits like free express shipping on all orders, exclusive discounts, early access to sales, and birthday rewards. Membership is free and available to all customers after their first purchase. SHEIN Club members receive priority customer service and exclusive product drops.
SHEIN Plus: SHEIN's premium membership program ($9.99/month or $69.99/year) offering unlimited free express shipping, additional discounts, dedicated customer service, and exclusive member-only products. SHEIN Plus members can return items without paying return shipping costs and receive faster processing for returns and replacements.
Sustainable Packaging Initiative: SHEIN is gradually introducing more eco-friendly packaging and shipping options. All standard shipping options naturally have lower carbon footprints than express air freight. During checkout, you can sometimes select "consolidated shipping" to combine multiple orders, reducing packaging waste and transportation emissions. Look for the green leaf icon during checkout for the most sustainable shipping choices.
International Shipping & Tracking
SHEIN ships to over 220 countries worldwide with different delivery times, costs, and customs procedures depending on destination region. International shipping uses different carriers depending on the country and shipping method selected, with tracking available through our service for all SHEIN shipments regardless of carrier used.
| Region | Standard Delivery | Economy Delivery | Express Delivery | Common Carriers |
|---|---|---|---|---|
| North America | 7-10 days | 12-20 days | 3-7 days | DHL, UPS, FedEx, USPS |
| Europe | 7-12 days | 12-22 days | 3-8 days | DHL, UPS, FedEx, Royal Mail |
| Australia & NZ | 8-12 days | 14-25 days | 4-8 days | DHL, UPS, FedEx, Australia Post |
| South America | 10-15 days | 18-30 days | 5-10 days | DHL, UPS, FedEx, Correios |
| Asia & Middle East | 6-10 days | 12-20 days | 3-6 days | DHL, UPS, FedEx, SF Express |
🇨🇦 North America
🇪🇺 Europe
🌏 Australia & NZ
🌎 South America
🌏 Asia & Middle East
Customs Clearance for International SHEIN Orders
Customs Documentation: All international SHEIN shipments include automated customs documentation. The commercial invoice is attached to your package and includes:
- Complete item descriptions (not "clothing" but "women's cotton dress")
- Individual item values in USD (often undervalued to minimize duties)
- Harmonized System (HS) codes for each product category
- Weight, quantity, and country of origin for each item
- SHEIN's importer of record information for your country
Customs Clearance Process: When your SHEIN package arrives in your country, it must clear customs before final delivery. This process typically takes 1-5 business days but can take longer during peak seasons or if additional documentation is required. You'll see tracking updates like "Item presented to customs" or "Customs clearance in progress" during this time. Some countries (like Brazil, India, and Russia) have particularly strict customs procedures that can significantly delay deliveries.
Duties and Taxes: Customs duties and import taxes vary by country and order value. Many countries have de minimis thresholds below which no duties apply (e.g., USA $800, UK £135, EU €150). SHEIN's checkout process often displays estimated duties, but final amounts are determined by customs authorities. Most carriers collect duties upon delivery or bill you separately. If your package is held for customs payment, you'll typically receive notification via email or SMS from the local postal service.
SHEIN Tracking Troubleshooting Guide
If you're having trouble tracking your SHEIN order, you're not alone. Many customers experience tracking issues due to SHEIN's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.
Common SHEIN Tracking Issues and Solutions
Issue: "No tracking information found" for your number
Solution: This usually means you're using your SHEIN order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your SHEIN order has been shipped") and use the tracking number provided there. SHEIN order numbers cannot be tracked.
Issue: Tracking shows "Information received" but no updates for days/weeks
Solution: This is completely normal for SHEIN shipments, especially standard shipping methods. Packages often spend 3-7 days in China processing before first scan. Wait at least 7 days from shipping date before contacting customer service. SHEIN's processing times are longer than most retailers due to their China-based fulfillment centers.
Issue: Package stuck in transit between China and destination country
Solution: International air freight doesn't scan packages at every transit point. Standard shipping methods may only show 2-3 scans: departure from China, arrival in destination country, and delivery. If more than 14 days have passed since shipping with no "arrived in destination country" status, contact SHEIN customer service. Provide your order number and tracking number for escalation.
Issue: Delivery attempt failed, no redelivery scheduled
Solution: Once your package clears Chinese customs and arrives in your country, local postal services handle delivery. If delivery fails, contact your local postal service (USPS, Royal Mail, Canada Post, etc.) directly with your tracking number. SHEIN cannot reschedule deliveries or change delivery addresses once packages leave China.
Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. If truly missing, contact the local postal service immediately to file a trace investigation. SHEIN will only replace items after 30 days from shipping date if the carrier confirms the package is lost. Keep proof of the missing package investigation from your postal service when contacting SHEIN.
SHEIN vs. Carrier Tracking Systems
SHEIN Account Tracking: Your SHEIN account at shein.com shows basic order status (Processing, Shipped, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and often shows "Shipped" status before tracking numbers are activated.
Carrier Tracking Systems: DHL, UPS, FedEx, SF Express, and postal services provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. DHL and UPS typically update every 4-6 hours, while economy carriers may update less frequently.
Our Tracking Service: We aggregate tracking data from all major carriers SHEIN uses (DHL, UPS, FedEx, SF Express, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.
SHEIN Returns & Customer Service
SHEIN's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds, especially for international customers.
SHEIN Return Policy Details
Return Window: 45 days from delivery date for most items. Items must be in original condition with tags attached. Proof of purchase (order confirmation email) required. Some items are final sale (face masks, underwear, swimwear, beauty products, sale items) and cannot be returned. International returns must be initiated within 45 days but may take longer to process due to shipping times.
Return Process:
- Log into your SHEIN account at shein.com
- Navigate to "My Account" > "My Orders"
- Find the order containing items to return
- Click "Return or Refund" and follow prompts
- Choose return reason and items to return
- Submit return request and wait for approval (1-3 business days)
- Once approved, print the return shipping label provided
- Package items securely in original packaging if possible
- Drop off at local postal service (USPS, Royal Mail, Canada Post, etc.)
Return Shipping Costs: Return shipping costs are typically the customer's responsibility. SHEIN provides return labels, but the cost is deducted from your refund. Standard return shipping costs range from $5-15 depending on package weight and destination. SHEIN Plus members and orders over $49 receive free returns. If returning due to SHEIN error (wrong item, defective product), SHEIN may reimburse return shipping costs upon approval.
Refund Timeline:
- Return approval: 1-3 business days after return request
- Return shipping transit: 10-20 days depending on location
- Return processing: 3-5 business days after carrier receipt
- Quality inspection: 1-2 business days after processing
- Refund processing: 3-7 business days after approval
SHEIN Customer Service Channels
Online Support:
- SHEIN Account: Primary method for order management, returns, and basic inquiries
- SHEIN App: Mobile app with push notifications and in-app support tickets
- Live Chat: Available on shein.com during business hours (typically 8 AM - 11 PM local time)
- Email Support: SHEIN Help Center Chat (available 24/7 via shein.com)
- Help Center: Comprehensive FAQ section at shein.com/help with 24/7 self-service
Phone Support:
- United States: +1 855-467-4346 (9 AM - 9 PM EST, Monday-Friday)
- United Kingdom: +44 20 3288 5080 (9 AM - 9 PM GMT, Monday-Friday)
- European Union: +33 1 84 25 56 00 (9 AM - 9 PM CET, Monday-Friday)
- Australia: +61 2 8417 2000 (9 AM - 9 PM AEST, Monday-Friday)
Tips for Successful SHEIN Returns
Package Items Properly: Use original SHEIN packaging if possible. If not, use a sturdy box or padded envelope with bubble wrap for delicate items. Include the return form provided in your return confirmation email. Attach the return label clearly to the outside of the package. Take photos of the packaged items and shipping label before drop-off for your records.
Drop Off at Correct Carrier: The return label specifies which carrier to use (USPS, Royal Mail, Canada Post, etc.). Using the wrong carrier can delay processing and may result in additional fees. Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed.
Track Your Return: Use the return tracking number on the carrier's website to monitor return status. SHEIN updates your account when the return is received and processed. If you don't see updates after 5 business days of carrier receipt, contact SHEIN customer service with your return tracking number. The SHEIN app provides push notifications for return status changes.
Partial Returns: If returning only some items from an order, the refund will be processed for the returned items only. The remaining items stay in your order history. Partial returns follow the same process and timeline as full returns. You can make multiple returns from the same order within the 45-day window, but each return will have separate shipping costs.
International Returns: Returns from outside China may have different policies and longer processing times. Contact SHEIN customer service before initiating international returns to confirm the correct return address and process. Some countries require you to pay return shipping costs upfront and submit for reimbursement after SHEIN receives the items. Keep all shipping receipts and customs documentation for international returns.
