🛠️ LOWE'S Order Tracking

About Lowe's Order Tracking Service

Lowe's Companies, Inc. is one of America's largest home improvement retailers, founded in 1946 and headquartered in Mooresville, North Carolina. With over 1,700 stores across the United States and Canada, Lowe's serves millions of customers annually with everything from building materials and tools to appliances and outdoor living products. Lowe's generates over $80 billion in annual revenue and employs approximately 300,000 associates worldwide.

Our free Lowe's tracking service allows you to monitor your orders in real-time from the moment they ship from Lowe's fulfillment centers until delivery. Since Lowe's uses third-party carriers for shipping nationwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. Lowe's partners with carriers including UPS, FedEx, USPS, and OnTrac depending on your location, order size, and delivery speed selected.

Track your Lowe's orders easily by entering the carrier tracking number in the search box above. This number is different from your Lowe's order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, and final delivery confirmation. Lowe's also offers the Lowe's app for iOS and Android with push notifications for order updates and delivery estimates.

Quick Lowe's Tracking Guide (30 Seconds)

Lowe's Order Process & Timeline

Understanding Lowe's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how Lowe's handles orders from purchase to delivery:

Lowe's Delivery Options

Standard Shipping: Free on orders over $45 (or free for MyLowe's rewards members), typically 1-5 business days. Most economical option for non-urgent orders. Delivered by UPS, FedEx, USPS, or regional carriers depending on location and package size.

Express Delivery: Premium service for 1-2 business day delivery. Additional cost applies ($7.99-$14.99 depending on order value). Perfect for urgent orders or last-minute projects. Uses premium carriers like UPS Next Day Air, FedEx Priority Overnight, or USPS Priority Mail Express.

Lowe's Pro Services: Lowe's loyalty program for contractors, businesses, and serious DIYers. Benefits include free standard shipping on all orders, 5% off eligible purchases, priority processing, extended return windows, dedicated customer service, and special financing options. Annual membership fee applies but pays for itself quickly through shipping and discount benefits.

In-Store Pickup: Free service with no order minimum. Order online, select pickup location and time, and receive notification when ready. Most orders ready within 2 hours for in-stock items. You'll receive email and SMS notifications as your order progresses: "Order Received," "Picking In Progress," "Order Ready for Pickup," and "Order Expired." Must collect within 14 days or order is automatically returned.

Curbside Pickup: Part of the in-store pickup option where you can stay in your car. After receiving the "Order Ready for Pickup" notification, select "Curbside Pickup" in your order details and enter your vehicle description. Park in designated curbside spaces and text the number on the sign. An associate will bring your order to your vehicle.

Large Item Delivery: Specialized delivery service for appliances, furniture, building materials, and oversized items. Options include threshold delivery (inside your door), room of choice delivery, and full installation services. Delivery fees range from $29.99 to $199.99 depending on item size and service level. Scheduling options allow you to select specific delivery windows.

Lowe's Installation Services: Professional installation for appliances, flooring, countertops, cabinets, windows, doors, and more. Installation services are scheduled separately from delivery and may require additional coordination with third-party installers. Lowe's coordinates all scheduling and provides project management for complex installations.

US Shipping & Tracking

Lowe's offers multiple shipping options across the United States with different delivery speeds, costs, and carrier networks. Understanding these options helps you choose the best shipping method for your needs and track your packages effectively.

Lowe's Delivery Tracking

Third-Party Carrier Tracking: For standard and express shipments, Lowe's uses carriers like UPS, FedEx, USPS, and OnTrac. Each carrier has its own tracking system with different status messages and update frequencies. This tracking service aggregates data from all these carriers into one interface for seamless monitoring.

Real-Time Store Pickup Tracking: For in-store pickup orders, you'll receive email and SMS notifications as your order progresses: "Order Received," "Picking In Progress," "Order Ready for Pickup," and "Order Expired." The Lowe's app provides real-time updates and allows you to check in when you arrive at the store for curbside pickup.

Large Item Delivery Tracking: For appliances, furniture, and oversized items, Lowe's provides enhanced tracking with delivery scheduling options, installation appointments, and service confirmations. You can coordinate delivery times directly with Lowe's delivery team through phone or the Lowe's app.

Delivery Instructions: Through your Lowe's account and the Lowe's app, you can add delivery instructions for drivers, such as "Place on back porch" or "Knock on door." These instructions appear on the driver's app and increase the chances of your package being delivered exactly as you prefer.

Lowe's Tracking Troubleshooting Guide

If you're having trouble tracking your Lowe's order, you're not alone. Many customers experience tracking issues due to Lowe's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.

Common Lowe's Tracking Issues and Solutions

Issue: "No tracking information found" for your number
Solution: This usually means you're using your Lowe's order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your Lowe's order has shipped") and use the tracking number provided there. Lowe's order numbers cannot be tracked.

Issue: Tracking shows "Information received" but no updates
Solution: This is normal for the first 24-48 hours after shipment. The carrier has received electronic shipping information but hasn't physically scanned your package yet. Wait 48 hours before contacting customer service. Lowe's processing times can be longer during peak seasons.

Issue: Package stuck in transit for days
Solution: Check if your package is being shipped to a remote location (Alaska, Hawaii, rural areas) or requires special handling (appliances, lumber). For standard shipping, packages may have longer gaps between scans in rural areas. If domestic and stuck for more than 3 days after "departed facility," contact the carrier directly with your tracking number. Lowe's customer service can open a case with the carrier but often refers you to the carrier for specific delivery issues.

Issue: Delivery attempt failed, no redelivery scheduled
Solution: For packages shipped via UPS, FedEx, USPS, or OnTrac, contact the carrier directly using your tracking number to schedule redelivery or choose pickup location. For in-store pickup orders, the order will be held for 14 days before being returned to inventory.

Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. Look in garages, porches, behind bushes, or other places a driver might leave packages. If truly missing, report it to Lowe's within 90 days of shipment (120 days for Pro Services members) through "Account" > "Order History" > "Contact us." Lowe's will typically issue a refund or replacement within 24-48 hours.

Lowe's vs. Carrier Tracking Systems

Lowe's Account Tracking: Your Lowe's account at lowes.com shows basic order status (Processing, Packed, Out for Delivery, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and may show outdated information during high-volume periods.

Carrier Tracking Systems: UPS, FedEx, USPS, and OnTrac provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Each carrier has different update frequencies - major carriers like UPS and FedEx typically update every 4-6 hours, while USPS may update less frequently.

Our Tracking Service: We aggregate tracking data from all major carriers Lowe's uses (UPS, FedEx, USPS, OnTrac, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding.

When to Contact Lowe's vs. the Carrier

Contact Lowe's Customer Service for:

• Order not shipped after processing time (1-3 business days)
• Missing shipping confirmation email with tracking number
• Items missing from delivered order
• Wrong items delivered
• Returns and exchanges
• Cancelled orders that still charged
• Package not arriving after 5 business days beyond estimated delivery date
• Large item delivery scheduling and installation coordination

• Phone: 1-800-445-6937 (24/7)
• Live Chat: Available on lowes.com during business hours
• Email: Through "Contact Us" in your account
• Help Center: Comprehensive FAQ section at lowes.com/help

Contact the Carrier Directly for:

• Tracking updates and package location after shipping
• Scheduling redelivery or changing delivery address
• Package not delivered but tracking shows "Delivered"
• Package damaged during shipping
• Delivery time changes and specific delivery windows
• Signature release authorization

Lowe's Returns & Customer Service

Lowe's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds. Lowe's offers one of the most generous return policies in retail, with most items eligible for return within 90 days of purchase (120 days for Pro Services members).

Lowe's Return Policy Details

Return Window: 90 days from purchase date for most items. 120 days from purchase date for Lowe's Pro Services members. Items must be in original condition with tags attached. Proof of purchase (order confirmation email) required. Some items are final sale (custom orders, cut items like pipe and wire, special order items) and cannot be returned.

Return Process:

1. Start online: Log into your Lowe's account at lowes.com > "Account" > "Order History"
2. Select the order containing items to return
3. Click "Return items" and follow prompts
4. Choose return reason and items to return
5. Select return method (in-store or mail-in)
6. For mail-in: Print the prepaid return shipping label provided
7. Package items securely in original packaging if possible
8. Drop off at carrier location (USPS, UPS, FedEx) or return to any Lowe's store
9. For in-store: Bring items to Customer Service desk with or without receipt

Return Shipping Costs: Return shipping is free for most orders within the same country of purchase. For mail-in returns, Lowe's provides prepaid return shipping labels at no cost to you. Some large items (appliances, furniture) may have return shipping fees. If returning due to Lowe's error (wrong item, defective product), Lowe's covers all return shipping costs regardless of membership status.

Refund Timeline:

• In-store returns: Immediate refund to original payment method or Lowe's gift card
• Mail-in returns: 3-5 business days after Lowe's receives the package
• Credit card refunds: 2-5 business days after processing to appear on statement
• Lowe's gift cards: Immediate refund after processing
• Cash refunds: Available for purchases under $100 with valid ID

Lowe's Customer Service Channels

Online Support:

• Lowe's Account: Primary method for order management, returns, and basic inquiries
• Lowe's App: Push notifications, chat with customer service, manage orders on the go
• Live Chat: Available 24/7 for most account, order, and membership related issues
• Email Support: Through "Contact Us" in your account, response within 24 hours
• Help Center: Comprehensive FAQ section with self-service options for 90% of common issues

Phone Support:

• General Customer Service: 1-800-445-6937 (24/7)
• Lowe's Pro Services: 1-800-445-6937 ext. 444 (Monday-Friday 7 AM - 11 PM ET, Saturday 8 AM - 8 PM ET)
• Lowe's Credit Card: 1-800-469-9994 (24/7)
• Installation Services: 1-877-471-3099 (Monday-Friday 8 AM - 7 PM ET)
• Lowe's Commercial Sales: 1-877-935-6937 (Monday-Friday 8 AM - 6 PM ET)

Tips for Successful Lowe's Returns

Package Items Properly: Use original Lowe's packaging if possible. If not, use a sturdy box with bubble wrap for delicate items. Include all accessories, manuals, and original packaging materials. Take photos of the packaged item and shipping label before drop-off for your records.

In-Store Return Tips: Visit during off-peak hours (weekday mornings) for shorter wait times. Bring valid government ID and any proof of purchase (receipt, order confirmation email, or order number). Know your return reason before arriving to speed up the process. Customer Service is typically located near the front of the store.

Mail-In Return Tips: The return label specifies which carrier to use (USPS, UPS, FedEx). Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed. Lowe's processes most mail-in returns within 2-3 business days of receipt.

Lowe's Pro Services Return Benefits: Lowe's Pro Services members get extended 120-day return window, free return shipping on all items, no receipt required for returns, and dedicated return kiosks at many Lowe's locations for faster service.

Large Item Returns: Items like appliances, furniture, and building materials have special return procedures. For curbside pickup items, returns must be initiated within 48 hours. For installed items, returns may require inspection and approval from Lowe's installation team. Contact Lowe's customer service directly for large item return coordination.

Lowe's Commercial Returns: Business account holders can return items to any Lowe's store regardless of where they were purchased. Business returns can be processed through the business account portal with simplified documentation requirements. Business account managers can arrange bulk returns and special pickup services.

People Also Ask About Lowe's Tracking

What does a Lowe's tracking number look like?

Lowe's tracking numbers depend on the carrier handling your package:

• UPS: 18 characters starting with "1Z" (e.g., 1Z999AA10123456784)
• FedEx: 12 digits (e.g., 987654321098)
• USPS: 20-22 digits starting with "9400" or "9200" (e.g., 9400100000000000000000)
• OnTrac: Starting with "C" or "D" followed by 8-9 digits (e.g., C12345678, D98765432)
• FedEx SmartPost: 20-22 digits (similar to USPS format)

The tracking number is always in your shipping confirmation email with subject "Your Lowe's order has shipped."

Why is my Lowe's tracking number not found?

If your Lowe's tracking number isn't found, it's usually because:

1. You're using your Lowe's order number (starts with #) instead of the carrier tracking number
2. The shipping label was created but not scanned yet (wait 24-48 hours)
3. You have a typo in the tracking number
4. The package hasn't been dropped off at the carrier yet
5. Lowe's hasn't handed the package to the carrier yet

How accurate is Lowe's delivery estimates?

Lowe's delivery estimates are generally accurate: Standard shipping (1-5 business days) is reliable 90-95% of the time, Express shipping (1-2 business days) is reliable 95-98% of the time. During peak seasons (spring/summer home improvement season, holidays), add 1-2 days to estimates. In-store pickup orders are typically ready within 2 hours as estimated.

Can I see exactly where my Lowe's package is right now?

Lowe's tracking shows the last scanned location from the carrier (UPS, FedEx, USPS, OnTrac), not real-time GPS tracking. Your package location updates when scanned at carrier facilities, sorting centers, during transit, and at delivery. The most recent scan shows the current known location. UPS and FedEx provide the most frequent updates (every 4-8 hours), while USPS updates every 12-24 hours.

What does "Information Received" mean for Lowe's?

This status means Lowe's has created a shipping label and the carrier received the electronic shipping information, but the physical package hasn't been scanned by the carrier yet. This is normal for the first 24-48 hours after a shipping confirmation email. The status will update once the carrier scans the package during pickup or when Lowe's drops it off at a carrier facility.

How long does Lowe's tracking take to update after shipping?

For standard Lowe's orders, expect the first tracking scan within 24-48 hours after receiving the shipping confirmation email. After the first scan, updates occur every 4-12 hours during transit depending on carrier. UPS and FedEx update more frequently (every 4-6 hours) than USPS (every 12-24 hours). If there's been no update for 48 hours (domestic) or 5 days (if transferred to USPS for final delivery), contact Lowe's customer service at 1-800-445-6937.