👟 ZALANDO Order Tracking

About Zalando Order Tracking Service

Zalando is Europe's leading online platform for fashion and lifestyle, operating in 25 markets with over 47 million active customers. Founded in Berlin in 2008, Zalando has grown from an online shoe store to a comprehensive fashion ecosystem offering clothing, footwear, accessories, beauty products, and premium services like Zalando Plus and Zalando Lounge.

Our free Zalando tracking service allows you to monitor your orders in real-time from the moment they ship from Zalando's fulfillment centers until delivery. Since Zalando uses third-party carriers for shipping across Europe, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. Zalando partners with carriers including DHL, UPS, FedEx, DPD, Hermes, and national postal services depending on your location and delivery preferences.

Track your Zalando orders easily by entering the carrier tracking number in the search box above. This number is different from your Zalando order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, customs clearance status (for international orders), and final delivery confirmation. Zalando also offers the Zalando app for iOS and Android with push notifications for order updates and delivery estimates.

Quick Zalando Tracking Guide (30 Seconds)

Zalando Order Process & Timeline

Understanding Zalando's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how Zalando handles orders from purchase to delivery:

Zalando Delivery Options

Standard Delivery: Free on most orders across Europe, typically 2-4 business days. Most economical option for non-urgent orders. Delivered by local postal services or Zalando's carrier partners depending on location. Zalando automatically selects the most sustainable shipping option for standard delivery.

Express Delivery: Premium service for 1-2 business day delivery. Additional cost applies (typically €5.95-14.95 depending on country). Perfect for urgent orders or last-minute gifts. Uses premium carriers like DHL Express, UPS Next Day Air, or FedEx Priority. Express delivery is carbon-neutral across all European markets.

Click & Collect: Free service to pick up orders at Zalando's partner stores, DHL Packstations, or other pickup points across Europe. Orders typically ready within 2-3 business days. You'll receive email and SMS notifications when ready for collection. Must collect within 7 days or order is automatically returned.

Zalando Plus: Zalando's premium membership program (€5.99/month or €49.90/year) offering unlimited free express delivery, 100-day extended returns period, dedicated customer service, exclusive access to sales events, and partner benefits like free delivery from other fashion retailers. Plus members can also choose specific delivery time slots for added convenience.

Sustainable Delivery: Zalando is committed to making the fashion industry more sustainable with carbon-neutral shipping options. During checkout, you can choose the most sustainable shipping option (typically standard delivery) to minimize your carbon footprint. Zalando aims to make all transport fully renewable and carbon-neutral by 2025. Look for the "Planet First Delivery" option for the most eco-friendly shipping choice.

European Shipping & Tracking

Zalando ships to over 25 European countries with different delivery times, costs, and customs procedures depending on destination region. European shipping uses different carriers depending on the destination country, with tracking available through our service for all Zalando shipments regardless of carrier used. Zalando's fulfillment centers are strategically located in Germany, France, Poland, and Italy to minimize delivery times across Europe.

Customs Clearance for European Zalando Orders

Customs Documentation: All European Zalando shipments include automated customs documentation. The commercial invoice is attached to your package and includes:

• Complete item descriptions (not "clothing" but "women's cotton dress")
• Individual item values in local currency (EUR)
• Harmonized System (HS) codes for each product category
• Weight, quantity, and country of origin for each item
• Zalando's importer of record information for your country

Customs Clearance Process: When your Zalando package crosses EU borders (e.g., from Germany to Norway), it must clear customs before final delivery. This process typically takes 1-3 business days but can take longer during peak seasons or if additional documentation is required. You'll see tracking updates like "Item presented to customs" or "Customs clearance in progress" during this time.

Duties and Taxes: Customs duties and import taxes vary by country and order value. EU countries have no duties between member states, but non-EU countries like Norway, Switzerland, and UK have different rules. Many countries have de minimis thresholds below which no duties apply (e.g., Norway NOK 3,000, Switzerland CHF 500). Zalando's checkout process displays estimated duties, but final amounts are determined by customs authorities.

Customs Delays and Issues: If customs holds your package, you'll typically receive notification from the carrier or customs authority. Common reasons include missing documentation, incorrect declared values, or prohibited items. Zalando's customer service can assist with documentation issues but cannot expedite customs clearance. Most European customs issues are resolved within 3-5 business days.

Zalando Tracking Troubleshooting Guide

If you're having trouble tracking your Zalando order, you're not alone. Many customers experience tracking issues due to Zalando's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.

Common Zalando Tracking Issues and Solutions

Issue: "No tracking information found" for your number
Solution: This usually means you're using your Zalando order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your Zalando order has been shipped") and use the tracking number provided there. Zalando order numbers cannot be tracked.

Issue: Tracking shows "Information received" but no updates
Solution: This is normal for the first 24 hours after shipment. The carrier has received electronic shipping information but hasn't physically scanned your package yet. Wait 24 hours before contacting customer service. Zalando's processing times can be longer during peak seasons.

Issue: Package stuck in transit for days
Solution: Check if your package is in customs clearance (common for orders crossing EU borders). If domestic and stuck for more than 2 days after "departed facility," contact the carrier directly with your tracking number. Zalando's customer service can escalate issues but often refers you to the carrier.

Issue: Delivery attempt failed, no redelivery scheduled
Solution: Most carriers automatically attempt redelivery the next business day. If not, log into the carrier's website (DHL, UPS, DPD) using your tracking number to schedule redelivery or choose pickup location. Zalando cannot reschedule deliveries directly.

Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. If truly missing, contact the carrier immediately to file a trace investigation. Zalando will replace items only after the carrier confirms the package is lost (typically after 7 days of investigation).

Zalando vs. Carrier Tracking Systems

Zalando Account Tracking: Your Zalando account at zalando.com shows basic order status (Processing, Shipped, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking. Zalando's app provides push notifications but still relies on carrier data for detailed tracking.

Carrier Tracking Systems: DHL, UPS, FedE, DPD, and Hermes provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Each carrier has different update frequencies - DHL and UPS typically update every 4-6 hours, while postal services may update less frequently.

Our Tracking Service: We aggregate tracking data from all major carriers Zalando uses (DHL, UPS, FedEx, DPD, Hermes, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding.

When to Contact Zalando vs. the Carrier

Contact Zalando Customer Service for:

• Order not shipped after processing time (24 hours)
• Missing shipping confirmation email with tracking number
• Items missing from delivered order
• Wrong items delivered
• Returns and exchanges
• Cancelled orders that still charged
• Zalando Plus membership issues

• Email: service@zalando.com
• Phone: Varies by country (check zalando.com/contact)
• Live Chat: Available on zalando.com during business hours
• Help Center: Comprehensive FAQ section at zalando.com/help

Contact the Carrier Directly for:

• Tracking updates and package location
• Scheduling redelivery or changing delivery address
• Package not delivered but tracking shows "Delivered"
• Package damaged during shipping
• Customs clearance issues and duties questions
• Delivery time changes and specific delivery windows

Zalando Returns & Customer Service

Zalando's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds. Zalando offers one of the most generous return policies in European e-commerce with a 100-day return window for most items.

Zalando Return Policy Details

Return Window: 100 days from delivery date for most items. Items must be in original condition with tags attached. Proof of purchase (order confirmation email) required. Some items are final sale (face masks, underwear, swimwear, earrings, beauty products) and cannot be returned. Zalando Plus members get extended benefits including priority returns processing.

Return Process:

1. Log into your Zalando account at zalando.com
2. Navigate to "My account" > "Order history"
3. Select the order containing items to return
4. Click "Return items" and follow prompts
5. Choose return reason and items to return
6. Print the free return shipping label provided
7. Package items securely in original packaging if possible
8. Drop off at carrier location (DHL, Hermes, etc.) or schedule pickup

Return Shipping Costs: Free returns on all orders across Europe. You can use the prepaid return label provided in your Zalando account. For large items or special circumstances, Zalando may offer home pickup service at no additional cost. Some carriers may charge small drop-off fees at certain locations, but Zalando reimburses these upon request.

Refund Timeline:

• Return transit: 1-5 business days depending on location
• Return processing: 1-2 business days after carrier receipt
• Quality inspection: Same day after processing
• Refund approval: Same day after inspection
• Payment processing: 1-3 business days after approval

Zalando Customer Service Channels

Online Support:

• Zalando Account: Most efficient way to manage orders, returns, and tracking
• Zalando App: Mobile app with push notifications and in-app chat support
• Live Chat: Available on zalando.com during business hours (typically 8 AM - 10 PM local time)
• Email Support: service@zalando.com (response within 24 hours)
• Help Center: Comprehensive FAQ section at zalando.com/help with 24/7 self-service

Phone Support:

• Germany: +49 30 209 934 568 (Mon-Sun 8 AM - 10 PM CET)
• France: +33 1 76 36 00 00 (Mon-Sun 9 AM - 9 PM CET)
• Italy: +39 02 947 587 35 (Mon-Sun 9 AM - 9 PM CET)
• Spain: +34 911 98 25 14 (Mon-Sun 9 AM - 9 PM CET)
• UK: +44 20 3966 0650 (Mon-Sun 8 AM - 8 PM GMT)

Tips for Successful Zalando Returns

Package Items Properly: Use original Zalando packaging if possible. If not, use a sturdy box with bubble wrap for delicate items. Include the return form provided in your return confirmation email. Attach the return label clearly to the outside of the package. Zalando recommends keeping proof of postage (receipt with tracking number).

Drop Off at Correct Carrier: The return label specifies which carrier to use (DHL, Hermes, etc.). Using the wrong carrier can delay processing and may result in additional fees. Drop off during business hours and get a receipt with tracking number for your records. Most DHL Packstations accept Zalando returns 24/7.

Track Your Return: Use the return tracking number on the carrier's website to monitor return status. Zalando updates your account when the return is received and processed. If you don't see updates after 3 business days of carrier receipt, contact Zalando customer service. The Zalando app provides push notifications for return status changes.

Partial Returns: If returning only some items from an order, the refund will be processed for the returned items only. The remaining items stay in your order history. Partial returns follow the same process and timeline as full returns. You can make multiple returns from the same order within the 100-day window.

International Returns: Returns to different countries than purchase may have longer processing times (10-15 days). Check duties and taxes implications before returning internationally. Zalando covers return shipping costs for all European returns, but non-EU returns may have different policies. Contact customer service for international return assistance.

People Also Ask About Zalando Tracking

Can I track Zalando orders with my order number?

No, you cannot track Zalando packages using your Zalando order number (starting with #). Zalando order numbers are internal identifiers only visible in your account. To track your Zalando delivery, you need the carrier tracking number from your shipping confirmation email. This tracking number comes from carriers like DHL, UPS, FedEx, or your local postal service that Zalando uses for delivery.

How long does it take Zalando to send tracking information?

Zalando typically sends the shipping confirmation email with carrier tracking number within 24 hours after your order is processed. During peak seasons (sales, holidays), this may take up to 48 hours. If you haven't received tracking after 3 days, check your spam folder or log into your Zalando account at zalando.com to view order status and tracking details.

Which carriers does Zalando use for delivery?

Zalando uses different carriers depending on your location and shipping method selected: DHL (most of Europe and express), UPS (select regions), FedEx (international express), DPD (UK and mainland Europe), Hermes (Germany and UK), PostNord (Scandinavia), and local postal services worldwide. The specific carrier for your order is shown in your shipping confirmation email and on the tracking page.

Why is my Zalando tracking not updating?

Zalando tracking may not update immediately because: (1) The shipping label was created but the carrier hasn't scanned the package yet - wait 24-48 hours, (2) Your package is in customs clearance for cross-border orders - this can take 1-3 days with no updates, (3) The carrier is experiencing delays due to weather or high volume, or (4) You're checking your Zalando account instead of the carrier's tracking system. Always use the carrier tracking number from your email for the most up-to-date information.

How do I contact Zalando about a missing package?

If tracking shows your Zalando package was delivered but you haven't received it: (1) Check with neighbors, building security, or family members, (2) Look for carrier notices or delivery photos if available, (3) Contact the carrier directly using your tracking number to file a trace investigation, (4) Wait 24-48 hours as sometimes packages are marked delivered before actual drop-off, (5) Contact Zalando customer service at service@zalando.com or through live chat on zalando.com. Zalando will replace items after the carrier confirms the package is lost.

Can I change my Zalando delivery address after shipping?

Once your Zalando order has shipped, you cannot change the delivery address through Zalando directly. However, you may be able to redirect the package through the carrier's service: DHL offers delivery address change options, UPS My Choice allows address redirects, FedEx Delivery Manager permits address changes for international shipments. Log into the carrier's website using your tracking number to explore delivery management options. Additional fees may apply for address changes.