⭐ WISH Order Tracking
Track your Wish packages & deliveries worldwide with real-time updates
🔍 Important: How to Find Your Wish Tracking Number
- Check your shipping confirmation email - This is sent after your Wish order ships and contains the carrier tracking number (not your Wish order number)
- Look for these carrier formats: China Post (RA/RB/RC prefix), Cainiao (LP/YT prefix), Yanwen (YW prefix), 4PX (4PX123456789), or ePacket (LJ/LK prefix)
- Your Wish order number starts with # and cannot be used for tracking - you need the carrier tracking number from the shipping email
- If you can't find the tracking number: Log into your Wish account at wish.com > "Account" > "Orders" > click the order > "View details" to see order details and tracking information
- Wait 24-72 hours after order confirmation for shipping confirmation email with tracking number (Wish processing times can be longer than other retailers)
Note: Wish does not operate its own delivery service. Wish uses third-party carriers for shipping (China Post, Cainiao, Yanwen, 4PX, ePacket, etc.) from global fulfillment centers. Tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails.
Checking multiple tracking sources for the most accurate information
About Wish Order Tracking Service
Wish is a global e-commerce platform connecting millions of buyers with sellers worldwide, offering an extensive range of products from home goods and fashion to electronics and accessories at ultra-low prices. Launched in 2010, Wish has become one of the most downloaded shopping apps globally, serving over 100 million active users across North America, Europe, Asia, and Oceania with a business model focused on direct-from-factory pricing and flash sales.
Our free Wish tracking service allows you to monitor your orders in real-time from the moment they ship from Wish's global fulfillment centers until delivery. Since Wish uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. Wish partners with carriers including China Post, Cainiao, Yanwen, 4PX, ePacket, and national postal services depending on your location and shipping method selected.
Track your Wish orders easily by entering the carrier tracking number in the search box above. This number is different from your Wish order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, customs clearance status, and final delivery confirmation. Wish also offers the Wish app for iOS and Android with push notifications for order updates and delivery estimates.
Quick Wish Tracking Guide (30 Seconds)
How to Track a Wish Order in 3 Steps:
- Find your carrier tracking number — Check your shipping confirmation email (subject: “Your Wish order has been shipped”). This is not your Wish order number starting with #. Look for a number like RA123456789CN (China Post), LP0123456789CN (Cainiao), or YW123456789CN (Yanwen). You can also find it in your Wish account → Account → Orders → click the order → View details.
- Enter it above — Paste or type the complete carrier tracking number in the tracking box. No spaces needed.
- View real-time updates — See current location, estimated delivery date, and full scan history from China to your door.
Wish tip: Wait at least 24–72 hours after your shipping email before expecting tracking updates. Packages often spend 5–15 days in China processing before the first carrier scan. This is normal for Wish orders.
Wish Order Process & Timeline
Understanding Wish's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how Wish handles orders from purchase to delivery:
Order Placed
Wish processes orders within 24-48 hours. During peak seasons (November-January), processing may take 48-72 hours. You'll receive order confirmation immediately after purchase. Wish often combines multiple items from different sellers into one shipment to reduce shipping costs and streamline delivery.
Seller Preparation
Your order is picked from the seller's warehouse. Most Wish sellers are based in China (Guangzhou, Shenzhen) with direct access to manufacturing. Items may be in stock and ship within 1-3 days, or require production time for made-to-order items. Wish sellers must meet strict performance metrics for order processing times.
Order Shipped
Once processed, Wish ships your order through their preferred carriers. You'll receive a shipping confirmation email with carrier tracking number within 24-72 hours of shipment. This email includes estimated delivery date, but these are often optimistic estimates that don't account for customs clearance times and international shipping realities.
China Processing
Your package remains in China for 5-15 business days as it moves through sorting facilities, customs export clearance, and prepares for international air freight. During this time, tracking may show minimal updates or "Information received" status. This is the most common source of customer concern about "stuck" packages on Wish.
International Transit
Your package leaves China and travels to your destination country via air freight. This stage typically takes 7-15 business days depending on destination and carrier. Tracking updates may be sparse during international transit, especially for economy shipping methods that don't scan at every transit point.
Customs & Delivery
Your package arrives in your country and undergoes customs clearance. This process can take 1-10 business days depending on your country's customs procedures. After clearance, local postal services (USPS, Royal Mail, Canada Post, etc.) handle final delivery. Wish offers buyer protection and free returns within 30-90 days for most items, but return shipping costs are typically customer responsibility.
Wish Delivery Options
Wish Standard Shipping: Free on most orders, typically 15-45 business days. Most economical option using carriers like China Post Ordinary Small Packet Plus, Cainiao Standard, or Yanwen Economy. Limited tracking updates once the package leaves China. Best for non-urgent orders and customers willing to wait for significant cost savings.
Wish Fast Shipping: Free on orders over $30, typically 7-20 business days. Includes better tracking with more frequent updates throughout the journey. Carriers include Cainiao Standard, Yanwen Standard, and ePacket for select destinations. Provides better customer service for lost packages and more reliable delivery estimates.
Wish Express Shipping: Premium service for 3-10 business day delivery. Additional cost applies (typically $5-15 depending on weight and destination). Uses carriers like DHL Express, FedEx International Priority, or UPS Expedited. Includes full tracking, signature on delivery, and higher insurance coverage. Perfect for urgent orders or high-value items.
Wish Saver Shipping: Budget-friendly option for non-urgent parcels. Tracking available as an add-on. Delivery within 20-45 business days. Most economical choice for standard packages. Available for most countries worldwide with reliable but slower delivery times.
Wish Verified: Wish's curated program featuring high-quality products from top-rated sellers with guaranteed fast shipping (7-15 days), easy returns, and 90-day buyer protection. Verified items are carefully selected based on seller performance, product quality, shipping speed, and customer reviews. Look for the Wish Verified badge on product pages.
Sustainable Shipping Options: Wish is gradually introducing more eco-friendly packaging and shipping options. Most standard shipping methods naturally have lower carbon footprints than express air freight. During checkout, you can sometimes select "consolidated shipping" to combine multiple orders, reducing packaging waste and transportation emissions. Look for the green leaf icon during checkout for the most sustainable shipping choices.
International Shipping & Tracking
Wish ships to over 100 countries worldwide with different delivery times, costs, and customs procedures depending on destination region. International shipping uses different carriers depending on the country and shipping method selected, with tracking available through our service for all Wish shipments regardless of carrier used.
| Region | Standard Delivery | Fast Delivery | Express Delivery | Common Carriers |
|---|---|---|---|---|
| North America | 15-45 days | 7-20 days | 3-10 days | China Post, Cainiao, Yanwen, ePacket, USPS |
| Europe | 15-45 days | 7-20 days | 3-10 days | China Post, Cainiao, Yanwen, ePacket, Royal Mail |
| Australia & NZ | 20-45 days | 10-25 days | 5-12 days | China Post, Cainiao, Yanwen, ePacket, Australia Post |
| South America | 25-50 days | 15-30 days | 7-15 days | China Post, Cainiao, Yanwen, Correios |
| Asia & Middle East | 12-35 days | 7-20 days | 3-8 days | China Post, Cainiao, Yanwen, SF Express |
🇨🇦 North America
🇪🇺 Europe
🌏 Australia & NZ
🌎 South America
🌏 Asia & Middle East
Customs Clearance for International Wish Orders
Customs Documentation: All international Wish shipments include automated customs documentation. The commercial invoice is attached to your package and includes:
- Complete item descriptions (not "clothing" but "women's cotton dress")
- Individual item values in USD (often undervalued to minimize duties)
- Harmonized System (HS) codes for each product category
- Weight, quantity, and country of origin for each item
- Wish's importer of record information for your country
Customs Clearance Process: When your Wish package arrives in your country, it must clear customs before final delivery. This process typically takes 1-10 business days but can take longer during peak seasons or if additional documentation is required. You'll see tracking updates like "Item presented to customs" or "Customs clearance in progress" during this time. Some countries (like Brazil, India, and Russia) have particularly strict customs procedures that can significantly delay deliveries.
Duties and Taxes: Customs duties and import taxes vary by country and order value. Many countries have de minimis thresholds below which no duties apply (e.g., USA $800, UK £135, EU €150). Wish's checkout process often displays estimated duties, but final amounts are determined by customs authorities. Most carriers collect duties upon delivery or bill you separately. If your package is held for customs payment, you'll typically receive notification via email or SMS from the local postal service.
Wish Tracking Troubleshooting Guide
If you're having trouble tracking your Wish order, you're not alone. Many customers experience tracking issues due to Wish's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.
Common Wish Tracking Issues and Solutions
Issue: "No tracking information found" for your number
Solution: This usually means you're using your Wish order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your Wish order has been shipped") and use the tracking number provided there. Wish order numbers cannot be tracked.
Issue: Tracking shows "Information received" but no updates for days/weeks
Solution: This is completely normal for Wish shipments, especially standard shipping methods. Packages often spend 5-15 days in China processing before first scan. Wait at least 15 days from shipping date before contacting customer service. Wish's processing times are longer than most retailers due to their China-based fulfillment centers.
Issue: Package stuck in transit between China and destination country
Solution: International air freight doesn't scan packages at every transit point. Standard shipping methods may only show 2-3 scans: departure from China, arrival in destination country, and delivery. If more than 25 days have passed since shipping with no "arrived in destination country" status, contact Wish customer service. Provide your order number and tracking number for escalation.
Issue: Delivery attempt failed, no redelivery scheduled
Solution: Once your package clears Chinese customs and arrives in your country, local postal services handle delivery. If delivery fails, contact your local postal service (USPS, Royal Mail, Canada Post, etc.) directly with your tracking number. Wish cannot reschedule deliveries or change delivery addresses once packages leave China.
Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. If truly missing, contact the local postal service immediately to file a trace investigation. Wish will only replace items after 30 days from shipping date if the carrier confirms the package is lost. Keep proof of the missing package investigation from your postal service when contacting Wish.
Wish vs. Carrier Tracking Systems
Wish Account Tracking: Your Wish account at wish.com shows basic order status (Processing, Shipped, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and often shows "Shipped" status before tracking numbers are activated.
Carrier Tracking Systems: China Post, Cainiao, Yanwen, DHL, and postal services provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Cainiao and Yanwen typically update every 2-3 days, while postal services may update less frequently for economy shipments.
Our Tracking Service: We aggregate tracking data from all major carriers Wish uses (China Post, Cainiao, Yanwen, 4PX, ePacket, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.
Wish Returns & Customer Service
Wish's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds, especially for international customers.
Wish Return Policy Details
Return Window: 90 days from delivery date for most items. Items must be in original condition with tags attached. Proof of purchase (order confirmation email) required. Some items are final sale (face masks, underwear, swimwear, beauty products, sale items) and cannot be returned. International returns must be initiated within 90 days but may take longer to process due to shipping times.
Return Process:
- Log into your Wish account at wish.com
- Navigate to "Account" > "Orders" or "My orders"
- Find the order containing items to return
- Click "Request refund" and follow prompts
- Choose return reason and items to return
- Submit return request and wait for approval (1-3 business days)
- Once approved, follow instructions for return shipping
- Package items securely in original packaging if possible
- Drop off at local postal service (USPS, Royal Mail, Canada Post, etc.)
Return Shipping Costs: Return shipping costs are typically the customer's responsibility. Wish provides return shipping labels for some items, but the cost is deducted from your refund. Standard return shipping costs range from $5-20 depending on package weight and destination. Some promotional periods offer free returns. If returning due to Wish error (wrong item, defective product), Wish may reimburse return shipping costs upon approval.
Refund Timeline:
- Return approval: 1-3 business days after return request
- Return shipping transit: 10-30 days depending on location
- Return processing: 3-5 business days after carrier receipt
- Quality inspection: 1-2 business days after processing
- Refund processing: 3-7 business days after approval
Wish Customer Service Channels
Online Support:
- Wish Account: Primary method for order management, returns, and basic inquiries
- Wish App: Mobile app with push notifications and in-app support tickets
- Live Chat: Available on wish.com during business hours (typically 9 AM - 6 PM local time, 7 days a week)
- Email Support: support@wish.com (response within 24-48 hours)
- Help Center: Comprehensive FAQ section at wish.com/help with 24/7 self-service
Phone Support:
- United States: +1 877-787-1124 (9 AM - 6 PM PST, Monday-Friday)
- United Kingdom: +44 20 3880 0181 (9 AM - 6 PM GMT, Monday-Friday)
- European Union: +33 1-70-38-78-31 (9 AM - 6 PM CET, Monday-Friday)
- Australia: +61 2-9072-5866 (9 AM - 6 PM AEST, Monday-Friday)
Tips for Successful Wish Returns
Package Items Properly: Use original Wish packaging if possible. If not, use a sturdy box or padded envelope with bubble wrap for delicate items. Include the return form provided in your return confirmation email. Take photos of the packaged items and shipping label before drop-off for your records.
Drop Off at Correct Carrier: The return label specifies which carrier to use (USPS, Royal Mail, Canada Post, etc.). Using the wrong carrier can delay processing and may result in additional fees. Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed.
Track Your Return: Use the return tracking number on the carrier's website to monitor return status. Wish updates your account when the return is received and processed. If you don't see updates after 5 business days of carrier receipt, contact Wish customer service with your return tracking number. The Wish app provides push notifications for return status changes.
Partial Returns: If returning only some items from an order, the refund will be processed for the returned items only. The remaining items stay in your order history. Partial returns follow the same process and timeline as full returns. You can make multiple returns from the same order within the 90-day window, but each return will have separate shipping costs.
International Returns: Returns from outside China may have different policies and longer processing times. Contact Wish customer service before initiating international returns to confirm the correct return address and process. Some countries require you to pay return shipping costs upfront and submit for reimbursement after Wish receives the items. Keep all shipping receipts and customs documentation for international returns.
