🔌 MONOPRICE Order Tracking

About Monoprice Order Tracking Service

Monoprice is a leading online retailer specializing in high-quality, affordable electronics, cables, connectors, and accessories for consumers and professionals. Founded in 2002 and headquartered in Rancho Cucamonga, California, Monoprice has grown to become one of the largest direct-to-consumer electronics retailers in the United States, offering over 7,000 products across categories including audio/video, computer peripherals, networking equipment, mobile accessories, and home automation. Monoprice is known for its commitment to providing exceptional value without compromising on quality, backed by a 1-year warranty on most products and outstanding customer service.

Our free Monoprice tracking service allows you to monitor your orders in real-time from the moment they ship from Monoprice's California fulfillment centers until delivery. Since Monoprice uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. Monoprice partners with carriers including UPS, FedEx, USPS, OnTrac, and FedEx SmartPost depending on your location, delivery speed selected, and package size.

Track your Monoprice orders easily by entering the carrier tracking number in the search box above. This number is different from your Monoprice order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, and final delivery confirmation. Monoprice also offers the Monoprice app for iOS and Android with push notifications for order updates and exclusive deals.

Quick Monoprice Tracking Guide (30 Seconds)

Monoprice Order Process & Timeline

Understanding Monoprice's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how Monoprice handles orders from purchase to delivery:

Monoprice Delivery Options

Standard Ground Shipping: Free on orders over $49 (or $8.99 under $49), typically 2-5 business days. Most economical option for non-urgent orders. Delivered by UPS Ground, FedEx Home Delivery, USPS Priority Mail, or OnTrac depending on location and package size.

Expedited Shipping: $14.99 for 2-day delivery, $24.99 for next-day delivery. Perfect for time-sensitive orders like replacement cables, adapters, or components needed for projects. Requires order placement by 3 PM PT for same-day shipping.

Free Shipping Program: Monoprice offers free standard ground shipping on orders over $49 with no minimum purchase required for loyalty program members. Free shipping applies to most items except oversized or heavy items like furniture, racks, and large speakers which may have additional shipping fees.

California Same-Day Delivery: Available in select California ZIP codes for orders placed before 1 PM PT. Delivery as early as 4 hours after order placement. $9.99 fee applies. Perfect for urgent needs when you can't wait for standard shipping.

Business Shipping: Monoprice offers specialized shipping options for business customers including bulk shipping discounts, dedicated account managers, and consolidated invoicing. Business accounts can set up preferred shipping methods and delivery schedules for recurring orders.

Sustainable Shipping Options: Monoprice is committed to reducing its carbon footprint with carbon-neutral shipping options. During checkout, you can choose "Green Shipping" to offset the carbon emissions from your delivery for a small fee. Monoprice also uses recyclable packaging materials and optimized box sizes to minimize waste.

US Shipping & Tracking

Monoprice offers multiple shipping options across the United States with different delivery speeds, costs, and carrier networks. Understanding these options helps you choose the best shipping method for your needs and track your packages effectively.

Monoprice Delivery Tracking

Third-Party Carrier Tracking: For standard and expedited shipments, Monoprice uses carriers like UPS, FedEx, USPS, and OnTrac. Each carrier has its own tracking system with different status messages and update frequencies. Our tracking service aggregates data from all these carriers into one interface for seamless monitoring. Monoprice's system updates less frequently than carrier tracking during high-volume periods.

California Same-Day Tracking: For California same-day deliveries, Monoprice uses local couriers with real-time tracking capabilities. You'll receive text message updates with the driver's name, photo, vehicle description, and estimated arrival time. You can communicate directly with the driver through the Monoprice app to leave delivery instructions or change the delivery location.

Business Account Tracking: Monoprice business customers receive enhanced tracking features including consolidated order tracking, bulk order status updates, and dedicated account manager support. Business accounts can view all orders in one dashboard with filtering by date, carrier, status, and location. Monoprice also provides shipping analytics and reporting for business customers to optimize logistics.

Delivery Instructions: Through your Monoprice account and the Monoprice app, you can add delivery instructions for drivers, such as "Leave at back door," "Call upon arrival," or "Place in garage." These instructions appear on the driver's app and increase the chances of your package being delivered exactly as you prefer. For high-value orders ($500+), signature confirmation is required by default.

Monoprice Tracking Troubleshooting Guide

If you're having trouble tracking your Monoprice order, you're not alone. Many customers experience tracking issues due to Monoprice's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.

Common Monoprice Tracking Issues and Solutions

Issue: "No tracking information found" for your number
Solution: This usually means you're using your Monoprice order number (#123-4567890-1234567) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your Monoprice order has shipped") and use the tracking number provided there. Monoprice order numbers cannot be tracked.

Issue: Tracking shows "Pre-shipment information sent to UPS" but no updates
Solution: This is normal for UPS shipments. The label has been created in Monoprice's system and sent to UPS, but the package hasn't been physically handed to UPS yet. Wait 24-48 hours after the shipping confirmation email before contacting customer service. This status can persist for 1-2 days before the package is actually scanned by UPS.

Issue: Package stuck in transit for days
Solution: Check if your package is with OnTrac for last-mile delivery in California or rural areas. For standard shipping, packages may have longer gaps between scans in remote locations. If domestic and stuck for more than 3 days after "departed facility," contact the carrier directly with your tracking number. Monoprice's customer service can open a case with the carrier but often refers you to the carrier for specific delivery issues.

Issue: Delivery attempt failed, no redelivery scheduled
Solution: For packages shipped via UPS, FedEx, USPS, or OnTrac, contact the carrier directly using your tracking number to schedule redelivery or choose a pickup location. For California same-day deliveries, use the Monoprice app to reschedule delivery for the same day or next business day.

Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. Look in garages, porches, behind bushes, or other places a driver might leave packages. If truly missing, report it to Monoprice within 30 days of shipment through "My Account" > "Order History" > select order > "Contact Customer Service." Monoprice will typically issue a refund or replacement within 24-48 hours for verified stolen packages.

Monoprice vs. Carrier Tracking Systems

Monoprice Account Tracking: Your Monoprice account at monoprice.com shows basic order status (Processing, Packed, Out for Delivery, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and may show outdated information during high-volume periods.

Carrier Tracking Systems: UPS, FedEx, USPS, OnTrac, and local couriers provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Each carrier has different update frequencies - major carriers like UPS and FedEx typically update every 4-6 hours, while USPS may update less frequently.

Our Tracking Service: We aggregate tracking data from all major carriers Monoprice uses (UPS, FedEx, USPS, OnTrac, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.

When to Contact Monoprice vs. the Carrier

Contact Monoprice Customer Service for:

• Order not shipped after processing time (24-48 hours)
• Missing shipping confirmation email with tracking number
• Items missing from delivered order
• Wrong items delivered
• Returns and exchanges
• Cancelled orders that still charged
• Package not arriving after 5 business days beyond estimated delivery date
• Business account shipping issues and bulk order tracking

• Phone: 1-877-877-6647 (Monday-Friday 6:30 AM - 6:00 PM PT, Saturday 8:00 AM - 5:00 PM PT)
• Live Chat: Available on monoprice.com during business hours
• Email: support@monoprice.com (response within 24 hours)
• Help Center: Comprehensive FAQ section at monoprice.com/help
• Business Sales: business@monoprice.com (Monday-Friday 7:00 AM - 5:00 PM PT)

Contact the Carrier Directly for:

• Tracking updates and package location after shipping
• Scheduling redelivery or changing delivery address
• Package not delivered but tracking shows "Delivered"
• Package damaged during shipping
• Delivery time changes and specific delivery windows
• Signature release authorization
• Insurance claims for lost or damaged items

Monoprice Returns & Customer Service

Monoprice's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds. Monoprice is known for its exceptional customer service in the electronics retail industry, with specialized support for technical issues and warranty claims. All Monoprice products come with a 1-year warranty against manufacturing defects, with extended warranty options available for select items.

Monoprice Prime Program: Membership in Monoprice's free loyalty program provides enhanced return benefits including extended return periods (60 days instead of 30), free return shipping on all orders, priority customer service, exclusive deals, and early access to new products. Professional customers and frequent buyers can qualify for additional benefits like dedicated account managers and bulk pricing.

Monoprice Return Policy Details

Return Window: 30 days from purchase date for most items. Opened items are eligible for return as long as all original parts, packaging, and documentation are included. No receipt required for most returns, but proof of purchase helps for high-value items. Software, digital products, and custom cables cannot be returned after opening.

Return Process:

1. Start online: Log into your Monoprice account at monoprice.com > "My Account" > "Order History" > click the order > "Start a Return"
2. Choose return reason and items to return
3. Select return method (printable shipping label or in-house return)
4. For mail-in: Print the prepaid return shipping label provided
5. Package items securely in original packaging if possible
6. Drop off at carrier location (UPS, FedEx) or return to Monoprice's return center
7. For in-house returns: Contact customer service to arrange pick-up for large items

Return Shipping Costs: Return shipping is free for Monoprice Prime members and orders over $49. Standard returns incur a small return shipping fee ($4.99 for small items, $14.99 for large items). Monoprice provides prepaid return shipping labels for eligible returns. If returning due to Monoprice error (wrong item, defective product), Monoprice covers all return shipping costs.

Refund Timeline:

• Mail-in returns: 3-5 business days after Monoprice receives the package
• Credit card refunds: 2-5 business days after processing to appear on statement
• Monoprice gift cards: Immediate refund after processing
• Cash refunds: Available for purchases under $500 with valid ID
• Business account refunds: 5-7 business days for check or ACH transfers

Monoprice Customer Service Channels

Online Support:

• Monoprice Account: Primary method for order management, returns, and basic inquiries
• Monoprice Mobile App: Push notifications, chat with customer service, manage orders on the go
• Live Chat: Available 24/7 for most account, order, and Prime-related issues
• Email Support: Through "Contact Customer Service" in your account, response within 24 hours
• Help Center: Comprehensive FAQ section with product guides and tutorials

Phone Support:

• General Customer Service: 1-877-877-6647 (24/7)
• Technical Support: 1-877-877-6647 ext. 2 (Monday-Friday 6:30 AM - 6:00 PM PT)
• Monoprice Prime Member Support: 1-877-877-6647 ext. 1 (Priority line, 24/7)
• Business Sales & Support: 1-877-877-6647 ext. 3 (Monday-Friday 7:00 AM - 5:00 PM PT)
• Warranty Claims: 1-877-877-6647 ext. 4 (Monday-Friday 8:00 AM - 4:00 PM PT)

Tips for Successful Monoprice Returns

Package Items Properly: Use original Monoprice packaging if possible. If not, use a sturdy box with bubble wrap for delicate items. Include all accessories, manuals, and original packaging materials. Take photos of the packaged item and shipping label before drop-off for your records.

Cable and Adapter Returns: Small items like cables and adapters can get lost in transit. Use padded envelopes or small boxes with void fill. Include a return form with your order number clearly visible. Monoprice accepts returns for opened cables as long as they are functional and undamaged.

Large Item Returns: For items over 50 lbs (speakers, racks, furniture), contact Monoprice customer service first to arrange special pickup. Large items require special handling and may have different return policies. Monoprice can provide boxing instructions and coordinate with carriers for safe transport.

Warranty Claims: Items under warranty don't require returns for minor issues. Monoprice's technical support team can often resolve problems remotely. For defective items, Monoprice typically sends a replacement first before requiring the return of the defective item. Keep all original packaging for warranty returns.

International Returns: Monoprice accepts returns from international customers, but return shipping costs may be higher. Items must be returned to the US address provided. International customers should contact customer service before initiating a return to get proper return instructions and shipping labels. Customs forms must be completed accurately to avoid delays.

People Also Ask About Monoprice Tracking

What does a Monoprice tracking number look like?

Monoprice tracking numbers vary by carrier and shipping method:

• UPS: Starts with "1Z" followed by 16 characters (e.g., 1Z9999W99999999999)
• FedEx: 12 or 15 digits (e.g., 9876543210 or 568283610012345)
• USPS: 20-22 digits starting with 9400 or 9205 (e.g., 9400100000000000000000)
• OnTrac: Starts with "C" or "D" followed by 8-9 digits (e.g., C12345678)
• FedEx SmartPost: 12 digits (e.g., 612345678901)

The tracking number is always provided in your Monoprice shipping confirmation email.

Why is my Monoprice tracking number not found?

If your Monoprice tracking number isn't found, it's usually because:

1. The shipping label was created but not scanned yet by the carrier (wait 24-48 hours)
2. You entered the Monoprice order number instead of the carrier tracking number
3. You entered the tracking number incorrectly (check for typos or missing digits)
4. The package hasn't been dropped off at the carrier yet
5. The seller is still processing the order at Monoprice's fulfillment center

How accurate is Monoprice tracking?

Monoprice tracking accuracy depends on the carrier selected. UPS and FedEx provide real-time updates every 4-6 hours with detailed scan history and estimated delivery times. USPS tracking updates less frequently (every 12-24 hours) and may have gaps during transit. OnTrac provides moderate tracking with updates at major checkpoints. For high-value orders, Monoprice typically uses UPS or FedEx with signature-required delivery and enhanced tracking.

Can I see exactly where my Monoprice package is right now?

Monoprice tracking shows the last scanned location by the carrier, not real-time GPS tracking. Your package location updates when scanned at Monoprice's fulfillment center, carrier pickup, sorting facilities, local delivery hubs, and at delivery. For standard shipping, expect scans every 12-24 hours. For expedited and next-day delivery, carriers provide more frequent updates (every 4-6 hours).

What does "Label Created, Awaiting Item" mean for Monoprice orders?

This status means Monoprice created a shipping label and sent the electronic shipping information to the carrier (UPS, FedEx, USPS, etc.), but the physical package hasn't been scanned at a carrier facility yet. This is normal for the first 24-48 hours after receiving your shipping confirmation email. The status will update once the carrier physically scans your package during pickup from Monoprice's California distribution center or at the first carrier facility.

How long does Monoprice tracking take to update?

Monoprice tracking typically shows the first scan within 24-48 hours of your shipping confirmation email. After the carrier picks up your package from Monoprice's California fulfillment center, tracking updates occur every 4-24 hours depending on the carrier and service level. UPS and FedEx update most frequently (every 4-6 hours), USPS updates every 12-24 hours, and regional carriers like OnTrac update at major checkpoints. Monoprice Prime members can contact dedicated support for tracking assistance.

Can I change my Monoprice delivery address after the order has shipped?

Once your Monoprice order has shipped, you cannot change the delivery address through Monoprice. However, you may be able to redirect the package through the carrier's delivery management tools: UPS My Choice, FedEx Delivery Manager, or USPS Informed Delivery. These services allow you to hold packages for pickup, change delivery addresses, or reschedule deliveries. Contact the carrier directly with your tracking number to modify delivery options. Address changes may incur additional fees charged by the carrier.