✂️ MICHAELS Order Tracking

About Michaels Order Tracking Service

Michaels is America's largest arts and crafts specialty retailer with over 1,200 stores across the United States and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels serves creative customers with a wide selection of arts, crafts, framing, floral, home décor, baking, and party supplies. Michaels is known for its extensive product selection, expert staff, and inspiring creative projects that help customers express their creativity.

Our free Michaels tracking service allows you to monitor your orders in real-time from the moment they ship from Michaels' fulfillment centers or stores until delivery. Since Michaels uses third-party carriers for shipping nationwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. Michaels partners with carriers including UPS, FedEx, USPS, OnTrac, and regional carriers depending on your location, delivery speed selected, and package size.

Track your Michaels orders easily by entering the carrier tracking number in the search box above. This number is different from your Michaels order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, and final delivery confirmation. Michaels also offers the Michaels App for iOS and Android with push notifications for order updates, delivery estimates, exclusive app-only deals for Michaels Rewards members, and store locator features to find creative inspiration nearby.

Quick Michaels Tracking Guide (30 Seconds)

Michaels Order Process & Timeline

Understanding Michaels' order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how Michaels handles orders from purchase to delivery:

Michaels Delivery Options

Standard Shipping: Free on orders over $49 (or free for Michaels Rewards members), typically 3-7 business days. Most economical option for non-urgent orders. Delivered by various carriers including UPS, FedEx, USPS, and regional carriers depending on location and package size.

Expedited Delivery: For Michaels Rewards members ($5/month or $49/year) and non-members ($9.99 flat rate), typically 1-3 business days. Available for most items and select zip codes. Delivered by UPS, FedEx, or other expedited carriers. Michaels Rewards members receive discounted expedited shipping rates.

Same-Day Delivery: Available in select areas for eligible items through Michaels' partnership with Instacart and DoorDash. Delivery as soon as 1-4 hours after order placement. Minimum order of $35 with $9.99 delivery fee (free for Michaels Rewards Unlimited members). Perfect for last-minute craft projects, party supplies, and urgent creative needs. Track your same-day order in real-time with delivery driver updates.

In-Store Pickup: Free service with no order minimum. Order online, select pickup location and time, and receive notification when ready. Most orders ready within 2 hours. Michaels Rewards members get early access to high-demand items and exclusive pickup windows. Curbside pickup available - park in designated spots and text the store when you arrive.

Michaels Rewards Unlimited Delivery: Michaels' premium membership program ($99/year or $9.99/month) provides unlimited free same-day and standard shipping on qualifying orders. Members also get exclusive discounts on products and services, birthday surprises, 5% off almost everything in-store and online, and priority customer service.

Drive Up: Free curbside pickup service. Order online or through the Michaels App, park in designated Drive Up spots, and have your order brought to your car. Available within 2 hours for most items. No minimum order required. Perfect for busy schedules and contactless shopping with your craft supplies.

Sustainable Delivery Options: Michaels is committed to reducing its carbon footprint with initiatives like electric delivery vehicles, optimized routing algorithms, and consolidated deliveries. During checkout, you can choose "Consolidated Delivery" to combine multiple orders into fewer shipments, reducing packaging waste and transportation emissions. Look for the "Eco Friendly Shipping" option during checkout to minimize your environmental impact.

US & Canada Shipping & Tracking

Michaels offers multiple shipping options across the United States and Canada with different delivery speeds, costs, and carrier networks. Understanding these options helps you choose the best shipping method for your needs and track your packages effectively.

Michaels Delivery Tracking

Third-Party Carrier Tracking: For standard and expedited shipments, Michaels uses carriers like UPS, FedEx, USPS, and OnTrac. Each carrier has its own tracking system with different status messages and update frequencies. Our tracking service aggregates data from all these carriers into one interface for seamless monitoring.

Instacart/DoorDash Same-Day Tracking: For same-day delivery orders, Michaels partners with Instacart and DoorDash. These services provide real-time tracking with minute-by-minute updates, including the shopper's location, item selections, and estimated arrival time. You can communicate directly with the shopper through the app, leave delivery instructions, and request specific item substitutions if items are out of stock.

Real-Time Store Pickup Tracking: For in-store pickup orders, you'll receive email and SMS notifications as your order progresses: "Order Received," "Picking In Progress," "Order Ready for Pickup," and "Order Expired." The Michaels App provides real-time updates and allows you to check in when you arrive at the store for Drive Up curbside pickup.

Delivery Instructions: Through your Michaels account and the Michaels App, you can add delivery instructions for drivers, such as "Place on back porch" or "Knock on door - don't ring bell." These instructions appear on the driver's app and increase the chances of your package being delivered exactly as you prefer, especially important for craft supplies that may be temperature-sensitive or fragile.

Canada Shipping Considerations

Customs Documentation: When shipping from US Michaels stores to Canadian addresses, packages require customs documentation including:

• Detailed product descriptions (not "craft supplies" but "acrylic paint set," "wooden craft sticks")
• Item values in USD (declared value must match what you paid)
• Harmonized System (HS) codes for each product category
• Country of origin for each item (US, China, etc.)
• Contact information for both buyer and seller

Canadian Duties and Taxes: Orders shipped to Canada may be subject to:

• Import Duty: Typically 0-8% of item value depending on product category and Canadian rates
• Goods and Services Tax (GST): 5% federal tax on item value plus shipping and duty
• Provincial Sales Tax (PST): Varies by province (0-10%) on item value plus shipping and duty
• Processing Fees: Carriers like FedEx and UPS often charge $10-25 processing fees for handling customs clearance

Canada Delivery Times: Standard shipping to Canada typically takes 5-10 business days. Expedited shipping takes 3-5 business days. Customs clearance can add 1-3 business days to delivery times. During peak holiday seasons (November-January), customs processing may take longer due to higher volume.

Michaels Tracking Troubleshooting Guide

If you're having trouble tracking your Michaels order, you're not alone. Many customers experience tracking issues due to Michaels' use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.

Common Michaels Tracking Issues and Solutions

Issue: "No tracking information found" for your number
Solution: This usually means you're using your Michaels order number (#123-4567890-1234567) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your Michaels order has shipped") and use the tracking number provided there. Michaels order numbers cannot be tracked through carrier systems.

Issue: Tracking shows "Pre-shipment information sent to FedEx" but no updates
Solution: This is normal for FedEx shipments. The label has been created in Michaels' system and sent to FedEx, but the package hasn't been physically handed to FedEx yet. Wait 24-48 hours after the shipping confirmation email before contacting customer service. This status can persist for 1-2 days before the package is actually scanned by FedEx.

Issue: Package stuck in transit for days
Solution: Check if your package is with an Instacart/DoorDash shopper for same-day delivery or in a remote location. For standard shipping, packages may have longer gaps between scans in rural areas or during peak seasons. If domestic and stuck for more than 3 days after "departed facility," contact the carrier directly with your tracking number. Michaels' customer service can open a case with the carrier but often refers you to the carrier for specific delivery issues.

Issue: Delivery attempt failed, no redelivery scheduled
Solution: For packages shipped via UPS, FedEx, USPS, or OnTrac, contact the carrier directly using your tracking number to schedule redelivery or choose a pickup location. For Instacart/DoorDash same-day deliveries, use the app to reschedule delivery or change the delivery window for the same day.

Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. Look in garages, porches, behind bushes, or other places a driver might leave packages. If truly missing, report it to Michaels within 90 days of shipment through "My Account" > "Order History" > click order > "Contact Us." Michaels will typically issue a refund or replacement within 24-48 hours. For same-day deliveries, contact the shopper directly through the app first.

Michaels vs. Carrier Tracking Systems

Michaels Account Tracking: Your Michaels account at michaels.com shows basic order status (Processing, Packed, Out for Delivery, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and may show outdated information during high-volume periods, especially around holidays and major sale events.

Carrier Tracking Systems: UPS, FedEx, USPS, OnTrac, and Instacart/DoorDash provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Each carrier has different update frequencies - major carriers like UPS and FedEx typically update every 4-6 hours, while USPS may update less frequently for economy shipments.

Our Tracking Service: We aggregate tracking data from all major carriers Michaels uses (UPS, FedEx, USPS, OnTrac, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.

When to Contact Michaels vs. the Carrier

Contact Michaels Customer Service for:

• Order not shipped after processing time (24-48 hours)
• Missing shipping confirmation email with tracking number
• Items missing from delivered order (e.g., ordered paint set but only received brushes)
• Wrong items delivered or color/size mismatches
• Returns and exchanges of craft supplies, tools, or seasonal items
• Cancelled orders that still charged
• Package not arriving after 5 business days beyond estimated delivery date

• Phone: 1-800-642-4235 (1-800-MICHAELS) (24/7)
• Live Chat: Available on michaels.com during business hours
• Email: Through "Contact Us" in your account
• Help Center: Comprehensive FAQ section at michaels.com/help

Contact the Carrier Directly for:

• Tracking updates and package location after shipping
• Scheduling redelivery or changing delivery address
• Package not delivered but tracking shows "Delivered"
• Package damaged during shipping (take photos before opening)
• Delivery time changes and specific delivery windows
• Signature release authorization for packages requiring signature
• Temperature control for sensitive items like adhesives or paints

Michaels Returns & Customer Service

Michaels' return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds. Michaels offers one of the most generous return policies in retail, with most items eligible for return within 90 days of purchase, and some seasonal items having extended return windows.

Michaels Return Policy Details

Return Window: 90 days from purchase date for most items. Custom framing, custom-cut materials, and clearance items marked "final sale" have specific return policies. Items must be in new, unused condition with original packaging and receipt. Michaels accepts returns without receipt for store credit based on current item value.

Return Process:

1. Start online: Log into your Michaels account at michaels.com > "My Account" > "Order History" > click the order > "Start a Return"
2. Choose return reason and items to return
3. Select return method (in-store or mail-in)
4. For mail-in: Print the prepaid return shipping label provided
5. Package items securely in original packaging if possible
6. Drop off at carrier location (USPS, UPS, FedEx) or return to any Michaels store
7. For in-store: Bring items to Customer Service desk with or without receipt

Return Shipping Costs: Return shipping is free for most items, especially for Michaels Rewards members. Michaels provides prepaid return shipping labels for eligible returns. Some large items (furniture, large frames, equipment) may have return shipping fees or require Michaels to arrange pickup for a fee. If returning due to Michaels error (wrong item, defective product), Michaels covers all return shipping costs.

Refund Timeline:

• In-store returns: Immediate refund to original payment method or store credit
• Mail-in returns: 3-5 business days after Michaels receives the package
• Credit card refunds: 2-5 business days after processing to appear on statement
• Michaels gift cards: Immediate refund after processing
• Cash refunds: Available for purchases under $25 with valid photo ID

Michaels Customer Service Channels

Online Support:

• Michaels Account: Primary method for order management, returns, and basic inquiries
• Michaels App: Push notifications, chat with customer service, manage orders on the go
• Live Chat: Available 24/7 for most account, order, and Michaels Rewards related issues
• Email Support: Through "Contact Us" in your account, response within 24 hours
• Help Center: Comprehensive FAQ section with crafting tips and order support

Phone Support:

• General Customer Service: 1-800-642-4235 (1-800-MICHAELS) (24/7)
• Michaels Rewards Member Support: 1-800-642-4235, select option for Michaels Rewards (24/7)
• Framing Services: Contact your local Michaels store directly for custom framing inquiries
• Michaels Pro Services: 1-866-442-7867 for business account support
• Michaels Credit Card: Call number on back of card

Tips for Successful Michaels Returns

Package Items Properly: Use original Michaels packaging if possible. If not, use a sturdy box with bubble wrap for fragile items like glass, frames, or ceramic supplies. Include all accessories, manuals, and original packaging materials. Take photos of the packaged item and shipping label before drop-off for your records, especially for high-value items or custom orders.

In-Store Return Tips: Visit during off-peak hours (weekday mornings) for shorter wait times. Bring valid government ID and any proof of purchase (receipt, order confirmation email, or order number). Know your return reason before arriving to speed up the process. Customer Service is typically located near the front of the store, often with dedicated returns counters for Michaels Rewards members.

Mail-In Return Tips: The return label specifies which carrier to use (USPS, UPS, FedEx). Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed. Michaels processes most mail-in returns within 2-3 business days of receipt. For perishable items like adhesives or paints, contact customer service before returning to avoid safety issues.

Michaels Rewards Return Benefits: Michaels Rewards members get extended return periods (up to 180 days on select items), free return shipping on all items, no receipt required for returns, and dedicated return kiosks at many Michaels locations for faster service. Michaels Rewards Unlimited members get additional benefits including priority return processing and extended return windows on sale items.

Craft Class Returns: Michaels craft classes have specific cancellation policies. Classes can be cancelled for full refund up to 24 hours before start time. No-shows for classes may not receive refunds. Partial refunds may be available for medical emergencies with documentation. Contact the store where the class is held directly for class-specific return policies.

Fraud Prevention: Michaels may limit the number of returns without receipt to prevent fraud. For high-value items or frequent returns, you may need to provide ID and receipt. Michaels uses return authorization systems that track return history by account and phone number to ensure fair return policies for all customers.

People Also Ask About Michaels Tracking

Can I track Michaels orders with my order number?

No, you cannot track Michaels packages using your Michaels order number (starting with #). Michaels order numbers are internal identifiers only visible in your account at michaels.com. To track your Michaels delivery, you need the carrier tracking number from your shipping confirmation email. This tracking number comes from carriers like UPS, FedEx, USPS, or OnTrac that Michaels uses for delivery.

How long does it take Michaels to send tracking information?

Michaels typically sends the shipping confirmation email with carrier tracking number within 24-48 hours after your order is processed. Michaels Rewards members receive priority processing. During peak seasons (holidays, craft sales, back-to-school), this may take up to 72 hours. If you haven't received tracking after 3 days, check your spam folder or log into your Michaels account at michaels.com > "My Account" > "Order History" to view order status and tracking details.

Which carriers does Michaels use for delivery?

Michaels uses different carriers depending on your location and shipping method selected: UPS (standard ground delivery nationwide), FedEx (express services and SmartPost), USPS (economy shipping to residential addresses), OnTrac (Western US states), and local delivery partners like Instacart and DoorDash (same-day delivery in select areas). The specific carrier for your order is shown in your shipping confirmation email and on the Michaels order tracking page in your account.

Why is my Michaels tracking not updating?

Michaels tracking may not update immediately because: (1) The shipping label was created but the carrier hasn't scanned the package yet - wait 24-48 hours, (2) Your package is in transit with longer gaps between carrier scans, especially from fulfillment centers to regional hubs, (3) The carrier is experiencing delays due to weather, holidays, or high volume, or (4) You're checking your Michaels account instead of the carrier's tracking system. Always use the carrier tracking number from your email for the most up-to-date information.

How do I contact Michaels about a missing package?

If tracking shows your Michaels package was delivered but you haven't received it: (1) Check with neighbors, building security, mailrooms, or family members who may have accepted delivery, (2) Look for carrier delivery notices or photos if available in tracking, (3) Contact the carrier directly using your tracking number to file a trace investigation, (4) Wait 24-48 hours as sometimes packages are scanned as delivered before actual drop-off, (5) Contact Michaels customer service at 1-800-642-4235 or through live chat on michaels.com. Michaels will replace items or issue refunds after the carrier confirms the package is lost (typically 7-10 days investigation period).

Can I change my Michaels delivery address after shipping?

Once your Michaels order has shipped, you cannot change the delivery address through Michaels directly. However, you may be able to redirect the package through the carrier's delivery management service: UPS My Choice allows address redirects to UPS Access Points, FedEx Delivery Manager permits address changes and hold-for-pickup, USPS Informed Delivery offers redelivery to alternate addresses, and OnTrac allows delivery instructions through their website. Log into the carrier's website using your tracking number to explore delivery management options. Additional fees may apply for address changes ($5-10 depending on carrier).

What is Michaels Rewards and how does it affect shipping?

Michaels Rewards is Michaels' free loyalty program that offers shipping benefits including: free standard shipping on orders $49+ for members, priority order processing (faster fulfillment), exclusive member-only shipping promotions, and early access to sales. Michaels Rewards Plus ($5/month or $49/year) provides additional benefits including unlimited free standard shipping with no minimum, free expedited shipping, and priority customer service. Sign up at michaels.com/rewards to join.

Does Michaels notify me when packages are delivered?

Yes, Michaels sends email notifications when your order is delivered. You'll also receive carrier notifications (UPS, FedEx, USPS, OnTrac) if you sign up for their tracking notification services. Many carriers provide delivery photos showing where the package was left. The Michaels App sends push notifications for order status updates including processing, shipping, out for delivery, and delivery confirmations. For same-day delivery via Instacart or DoorDash, you receive real-time notifications with minute-by-minute updates through those apps.