👔️ ASOS Order Tracking
Track your ASOS packages & deliveries worldwide • Real-time tracking for Asos
🔍 Important: How to Find Your ASOS Tracking Number
- Check your shipping confirmation email - This is sent after your ASOS order ships and contains the carrier tracking number (not your ASOS order number)
- Look for these carrier formats: DHL (GM/LX prefix), UPS (1Z prefix), FedEx (6-12 digits), Royal Mail (AB/CD/EA prefix), or local postal services
- Your ASOS order number starts with # and cannot be used for tracking - you need the carrier tracking number from the shipping email
- If you can't find the tracking number: Log into your ASOS account at asos.com > "My account" > "Order history" to view order details and tracking information
- Wait 24-48 hours after order confirmation for shipping confirmation email with tracking number
Note: ASOS does not operate its own delivery service. All ASOS packages are shipped through third-party carriers (DHL, UPS, FedEx, local postal services). Tracking works through these carriers' systems.
Checking multiple tracking sources for the most accurate information
About ASOS Order Tracking Service
ASOS is one of the world's leading online fashion retailers, offering over 85,000 branded and own-label products to customers in over 200 countries. Founded in 2000, ASOS has grown to become a global fashion powerhouse with 28 million active customers worldwide and over 1,600 employees working across its global operations.
Our free ASOS tracking service allows you to monitor your orders in real-time from the moment they ship from ASOS's fulfillment centers until delivery. Since ASOS uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails.
Track your ASOS orders easily by entering the carrier tracking number in the search box above. This number is different from your ASOS order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, customs clearance status (for international orders), and final delivery confirmation.
ASOS Order Process & Timeline
Understanding ASOS's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how ASOS handles orders from purchase to delivery:
Order Placed
ASOS processes orders within 1-2 business days. During peak seasons (sales, holidays), processing may take 2-3 business days. You'll receive order confirmation immediately after purchase.
Order Shipped
Once processed, ASOS ships your order from the nearest fulfillment center (UK, EU, US, or AU). You'll receive a shipping confirmation email with carrier tracking number within 24 hours of shipment.
In Transit
Your package travels through the carrier's network. Standard delivery takes 3-6 business days, express delivery takes 1-2 business days. Weekends and holidays don't count as business days.
Out for Delivery
The carrier attempts delivery to your address. If unavailable, they may leave a notice for pickup or redelivery. ASOS packages typically don't require signature unless high-value items are included.
Delivered
Your order is successfully delivered. ASOS automatically updates order status in your account. Keep packaging for potential returns within 28 days of delivery.
Returns Process
Unwanted items can be returned within 28 days. Log into your ASOS account to request a return, print shipping label, and drop off at carrier locations. Returns typically process within 10 days of receipt.
ASOS Delivery Options
Standard Delivery: Free on orders over £35 (varies by country), typically 3-6 business days. Most economical option for non-urgent orders. Delivered by local postal services or ASOS's carrier partners depending on location.
Express Delivery: Premium service for 1-2 business day delivery. Additional cost applies (typically £5-10 depending on country). Perfect for urgent orders or last-minute gifts. Uses premium carriers like DHL Express, UPS Next Day Air, or FedEx Priority.
ASOS Premier: ASOS's subscription service (£9.99 per year) offering unlimited next-day delivery, free standard delivery, and exclusive access to sales and events. Premier members can choose delivery slots and get priority customer service.
Click & Collect: Free service to pick up orders at ASOS's partner stores or collection points in select countries. Orders typically ready within 3-5 business days. You'll receive email notification when ready for collection. Must collect within 14 days or order is automatically returned.
Sustainable Delivery: ASOS is committed to reducing environmental impact with carbon-neutral shipping options and optimized packaging. Standard delivery is often more eco-friendly than express options. Look for the "Planet First Delivery" option for the most sustainable shipping choice.
International Shipping & Tracking
ASOS ships to over 200 countries worldwide with different delivery times, costs, and customs procedures depending on destination region. International shipping uses various carriers depending on the country, with tracking available through our service for all ASOS shipments regardless of carrier used.
| Region | Standard Delivery | Express Delivery | Common Carriers | Customs/Duties |
|---|---|---|---|---|
| United Kingdom | 3-5 business days | 1-2 business days | DHL, Evri, Royal Mail | No duties within UK |
| Europe | 3-5 business days | 1-2 business days | DHL, UPS, national postal services | May apply for orders over €150 |
| North America | 5-8 business days | 2-3 business days | UPS, FedEx, DHL | Usually included in shipping cost |
| Australia & NZ | 7-10 business days | 2-4 business days | DHL, Australia Post, NZ Post | Customer responsible for duties |
| Rest of World | 7-10 business days | 3-5 business days | DHL, national postal services | Customer responsible for duties |
🇬🇧 United Kingdom
🇪🇺 Europe
🇨🇦 North America
🌏 Australia & NZ
🌎 Rest of World
Customs Clearance for International ASOS Orders
Customs Documentation: All international ASOS shipments include automated customs documentation. The commercial invoice is attached to your package and includes:
- Complete item descriptions (not "clothing" but "women's cotton dress")
- Individual item values in local currency
- Harmonized System (HS) codes for each product category
- Weight, quantity, and country of origin for each item
- ASOS's importer of record information for your country
Customs Clearance Process: When your ASOS package arrives in your country, it must clear customs before final delivery. This process typically takes 1-3 business days but can take longer during peak seasons or if additional documentation is required. You'll see tracking updates like "Item presented to customs" or "Customs clearance in progress" during this time.
Duties and Taxes: Customs duties and import taxes vary by country and order value. Many countries have de minimis thresholds below which no duties apply (e.g., USA $800, UK £135, EU €150). ASOS's checkout process displays estimated duties, but final amounts are determined by customs authorities. Most carriers collect duties upon delivery or bill you separately.
Customs Delays and Issues: If customs holds your package, you'll typically receive notification from the carrier or customs authority. Common reasons include missing documentation, incorrect declared values, or prohibited items. ASOS's customer service can assist with documentation issues but cannot expedite customs clearance.
ASOS Tracking Troubleshooting Guide
If you're having trouble tracking your ASOS order, you're not alone. Many customers experience tracking issues due to ASOS's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.
Common ASOS Tracking Issues and Solutions
Issue: "No tracking information found" for your number
Solution: This usually means you're using your ASOS order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your ASOS order has been shipped") and use the tracking number provided there. ASOS order numbers cannot be tracked.
Issue: Tracking shows "Information received" but no updates
Solution: This is normal for the first 24-48 hours after shipment. The carrier has received electronic shipping information but hasn't physically scanned your package yet. Wait 48 hours before contacting customer service. ASOS's processing times can be longer during peak seasons.
Issue: Package stuck in transit for days
Solution: Check if your package is in customs clearance (common for international orders). If domestic and stuck for more than 3 days after "departed facility," contact the carrier directly with your tracking number. ASOS's customer service can escalate issues but often refers you to the carrier.
Issue: Delivery attempt failed, no redelivery scheduled
Solution: Most carriers automatically attempt redelivery the next business day. If not, log into the carrier's website (DHL, UPS, FedEx) using your tracking number to schedule redelivery or choose pickup location. ASOS cannot reschedule deliveries directly.
Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. If truly missing, contact the carrier immediately to file a trace investigation. ASOS will replace items only after the carrier confirms the package is lost (typically after 7-10 days of investigation).
ASOS vs. Carrier Tracking Systems
ASOS Account Tracking: Your ASOS account at asos.com shows basic order status (Processing, Shipped, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking.
Carrier Tracking Systems: DHL, UPS, FedEx, and postal services provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available.
Our Tracking Service: We aggregate tracking data from all major carriers ASOS uses (DHL, UPS, FedEx, Evri, Royal Mail, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order.
When to Contact ASOS vs. the Carrier
Contact ASOS Customer Service for:
- Order not shipped after processing time (1-3 business days)
- Missing shipping confirmation email with tracking number
- Items missing from delivered order
- Wrong items delivered
- Returns and exchanges
- Cancelled orders that still charged
- Email: help@asos.com
- Phone: Varies by country (check asos.com/help)
- Live Chat: Available on asos.com during business hours
- Help Center: Comprehensive FAQ section at asos.com/help
Contact the Carrier Directly for:
- Tracking updates and package location
- Scheduling redelivery or changing delivery address
- Package not delivered but tracking shows "Delivered"
- Package damaged during shipping
- Customs clearance issues and duties questions
- Delivery time changes and specific delivery windows
ASOS Returns & Customer Service
ASOS's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds.
ASOS Return Policy Details
Return Window: 28 days from delivery date for most items. Items must be in original condition with tags attached. Proof of purchase (order confirmation email) required. Some items are final sale (face masks, underwear, swimwear, earrings) and cannot be returned.
Return Process:
- Log into your ASOS account at asos.com
- Navigate to "My account" > "Order history"
- Select the order containing items to return
- Click "Return items" and follow prompts
- Print the return shipping label provided
- Package items securely in original packaging if possible
- Drop off at carrier location (DHL, UPS, USPS, etc.)
Return Shipping Costs: Free returns on most orders within the same country of purchase. International returns may have shipping fees. ASOS Premier members get free returns worldwide. Some countries charge a small return processing fee (£1.99 in UK, €2.99 in EU) deducted from refund.
Refund Timeline:
- Return processing: 5-7 business days after carrier receipt
- Quality inspection: 1-2 business days after processing
- Refund approval: 1 business day after inspection
- Payment processing: 3-5 business days after approval
ASOS Customer Service Channels
Online Support:
- ASOS Account: Most efficient way to manage orders, returns, and tracking
- Live Chat: Available on asos.com during business hours (typically 8 AM - 12 AM local time)
- Email Support: help@asos.com (response within 24-48 hours)
- Help Center: Comprehensive FAQ section at asos.com/help
Phone Support:
- United States: +1 866-439-2767 (Mon-Fri 8 AM - 12 AM EST, Sat-Sun 9 AM - 9 PM EST)
- United Kingdom: +44 203-966-0654 (Mon-Fri 8 AM - 12 AM GMT, Sat-Sun 9 AM - 9 PM GMT)
- European Union: +33 1-76-36-00-11 (Mon-Fri 8 AM - 12 AM CET, Sat-Sun 9 AM - 9 PM CET)
- Australia: +61 2-8820-7023 (Mon-Fri 8 AM - 12 AM AEST, Sat-Sun 9 AM - 9 PM AEST)
Tips for Successful ASOS Returns
Package Items Properly: Use original ASOS packaging if possible. If not, use a sturdy box with bubble wrap for delicate items. Include the return form provided in your return confirmation email. Attach the return label clearly to the outside of the package.
Drop Off at Correct Carrier: The return label specifies which carrier to use (DHL, UPS, etc.). Using the wrong carrier can delay processing and may result in additional fees. Drop off during business hours and get a receipt with tracking number for your records.
Track Your Return: Use the return tracking number on the carrier's website to monitor return status. ASOS updates your account when the return is received and processed. If you don't see updates after 5 business days of carrier receipt, contact ASOS customer service.
Partial Returns: If returning only some items from an order, the refund will be processed for the returned items only. The remaining items stay in your order history. Partial returns follow the same process and timeline as full returns.
International Returns: Returns to different countries than purchase may have additional fees and longer processing times (21-30 days). Check duties and taxes implications before returning internationally. ASOS may require you to cover return shipping costs for international returns.
