🇮🇱 Israel Post Tracking

About Israel Post Package Tracking Service

Israel Post (Doreshet HaMedina) is Israel's national postal service and government corporation, delivering millions of packages and letters across Israel and internationally every day. With over 500 post offices and service points across Israel, including locations in Jerusalem, Tel Aviv, Haifa, Beersheba, and throughout the Negev and Galilee regions, Israel Post provides reliable domestic and international shipping services to every address in Israel.

Our free Israel Post tracking service allows you to monitor your shipments in real-time, from the moment they're accepted at the post office until they reach their final destination. Whether you're tracking a Doreshet package, Registered Mail, International shipment, or EMS express delivery, our tracking tool provides detailed status updates and estimated delivery dates for all Israel Post services.

Track your Israel Post packages easily by entering your tracking number in the search box above. Israel Post tracking numbers are typically 13 characters and may begin with prefixes like RA, RC, RD, or other combinations depending on the service type. Once your package ships, you'll receive real-time updates showing each scan location, transit progress, and delivery confirmation.

Israel Post Shipping Services

Special Services & Features

Israel Post offers several value-added services to enhance your shipping experience. FlexiTime Delivery allows recipients to choose preferred delivery time windows. Cash on Delivery (COD) enables businesses to collect payment upon delivery. Proof of Age Required service is available for age-restricted items like alcohol and tobacco products.

Insurance Coverage can be purchased for high-value items with coverage limits varying by destination and item type. Customs Clearance services help navigate complex import/export regulations for international shipments. Reverse Logistics solutions are available for returns and exchanges. All tracked services include automatic email and SMS notifications to keep customers informed.

Israel Post Service Comparison

Choose the right Israel Post service for your shipping needs. Below is a comprehensive comparison of delivery speeds, features, and guarantees for each service level.

Understanding Israel Post Delivery Guarantees

EMS Service: Israel Post's EMS (Express Mail Service) offers guaranteed delivery timeframes with compensation for late delivery. International EMS packages are guaranteed for delivery within 3-7 business days depending on destination. If EMS fails to meet its delivery commitment, customers can request a service credit or refund by filing a claim within 30 days of shipment.

Domestic Express: Israel Post's Domestic Express service guarantees next-business-day delivery for major cities and metropolitan areas. Deliveries to rural areas and remote communities may take 2-3 business days. The service includes real-time tracking and delivery notifications via SMS and email.

Standard Services: Doreshet, Doreshet Mevugar, and Doreshet Mevugar Mezuman do not include delivery guarantees but provide reliable service with typical delivery times of 2-5 business days. These services are perfect for non-urgent shipments where cost savings are more important than guaranteed delivery dates.

Complete Guide to Israel Post Tracking

Understanding Israel Post Tracking Numbers

Israel Post tracking numbers are unique identifiers assigned to each trackable shipment. Domestic tracking numbers are typically 13 characters long and may follow specific formats depending on the service used. Understanding your tracking number format helps you identify the service type and expected delivery speed.

Standard Tracking Number Formats: Most Israel Post tracked services use formats starting with two letters, followed by 9 digits, and ending with "IL". Common prefixes include RA (Registered Article), RC (Registered Letter), RD (Registered Document), RE (Registered Express), and RF (Registered First Class). Examples include RA123456789IL, RC987654321IL, or RD555666777IL.

International Tracking Numbers: International shipments typically use Universal Postal Union (UPU) S10 format with prefixes like RA, RC, RD, RE, RF, RG, RH, RI, RJ, RK, RL, RM, RN, RO, RP, RQ, RR, RS, RT, RU, RV, RW, RX, RY, or RZ followed by 9 digits and ending with "IL". Examples include RA123456789IL (International Registered), or RC987654321IL (International Express).

EMS Tracking Numbers: EMS (Express Mail Service) tracking numbers start with "EE" or other combinations like EK, EL, EN, EQ, ET, EU, EW, EY followed by 9 digits and ending with "IL". These packages receive priority handling and faster delivery times. EMS tracking numbers are the same across all UPU member countries.

How Israel Post Tracking Works

Israel Post's tracking system uses barcode scanning technology at every stage of the shipping journey. When a package is created and accepted, the tracking number's barcode is scanned, creating the first "Information received from sender" or "Item accepted" scan in the system. This initial scan confirms Israel Post has custody of the package.

As the package moves through Israel Post's network, it's scanned at each processing facility, during sorting, when loaded onto transport vehicles, upon arrival at destination facilities, and finally during delivery. Each scan generates a tracking update with a timestamp and location, allowing customers to monitor the package's progress in real-time.

Israel Post operates major processing centers in strategic locations across Israel including Jerusalem, Tel Aviv, Haifa, and Beersheba. Packages are typically scanned when entering and exiting these facilities. For remote or rural deliveries, there may be longer gaps between scans as packages travel greater distances between facilities across Israel's diverse terrain.

The tracking system integrates with Israel Post's delivery network to provide estimated delivery dates based on service type, origin, destination, and current package location. While EMS and Domestic Express offer guaranteed delivery timeframes, other services provide estimated delivery windows that may vary based on weather, volume, and other factors.

Israel Post Delivery Guarantees and Timelines

EMS Delivery Guarantee: Israel Post EMS is the fastest international service with guaranteed delivery timeframes. Major international centers typically receive shipments within 3-7 business days. If EMS doesn't meet its delivery commitment, customers can request a full refund of shipping costs by filing a claim within 30 days.

Domestic Delivery Timelines: Domestic Express delivers in 1 business day, Doreshet Mevugar in 2-5 business days, and regular Doreshet in 2-5 business days. These services don't include delivery guarantees (except Domestic Express), and timelines are estimates that may vary based on distance, weather, and seasonal volume.

International Delivery Timelines: International Mail typically delivers in 5-15 business days, International ePacket in 7-12 business days, and EMS in 3-7 business days. International timelines are subject to customs clearance delays and foreign postal system processing times, which Israel Post cannot control or guarantee.

Factors Affecting Delivery Times: Customs clearance can significantly impact international shipments. Public holidays in Israel or destination countries may delay deliveries. Address accuracy is critical - incorrect or incomplete addresses cause significant delays. During peak seasons (Jewish holidays, summer months), delivery times may be extended due to high volume. Israeli weather conditions, security situations, and geopolitical factors can affect delivery schedules.

International Shipping with Israel Post

Israel Post offers comprehensive international shipping solutions through its various services. The most popular services are International Mail (tracked, 5-15 business days), International ePacket (e-commerce focused, 7-12 business days), EMS (fastest option, 3-7 business days), and International Registered Mail (secure with signature, 5-15 business days).

Customs Documentation: All international shipments require proper customs documentation. The CP71 customs declaration form is required for most international packages. Accurate declaration of contents, quantity, and value is legally required. Falsifying customs documents can result in seizure, fines, or criminal charges under Israeli law.

Customs Clearance Process: When packages arrive in the destination country, they must clear customs before final delivery. The customs authority inspects the package, verifies the documentation, and assesses duties and taxes if applicable. This process can take anywhere from 1-10 business days depending on the country and package contents. Tracking will show "Item presented to Customs" or similar status during this time.

Duties and Taxes: Recipients are responsible for paying any applicable duties, taxes, or customs fees in their country. These charges are not included in Israel Post shipping costs and vary by country, item type, and value. Some countries have de minimis thresholds below which most items aren't charged duties. Research destination country requirements before shipping.

Prohibited and Restricted Items: Each country has different regulations on what can be imported. Commonly restricted items include food, plants, seeds, medications, cosmetics, electronics with lithium batteries, and anything containing alcohol. Always check Israeli export restrictions and destination country import restrictions before shipping internationally.

International Tracking Limitations: While Israel Post provides end-to-end tracking for international services, tracking updates may be less frequent once packages leave Israel. Foreign postal systems have varying capabilities - some provide detailed tracking while others only confirm arrival and delivery. Track your international packages using both Israel Post's system and the destination country's postal service website for complete visibility.

Common Israel Post Tracking Statuses Explained

"Information received from sender": This is the first status you'll see when a shipping label is created. It means the sender has created the label and Israel Post has received the electronic shipping information, but the physical package hasn't been scanned yet. This is normal for the first 24-48 hours. If this status persists for 3+ days, the package may not have been dropped off yet.

"Item accepted at the post office": Israel Post has physically received and scanned your package at a post office or during pickup. This is the first confirmed scan showing Israel Post has custody. The package will now enter the sorting and transportation network. This scan typically occurs within 24 hours of drop-off.

"Item processed at sorting center": Your package has arrived at an Israel Post processing center and been sorted for routing to the destination. Packages typically pass through 1-3 sorting centers depending on distance. Major processing centers include Jerusalem Gateway, Tel Aviv Center, Haifa Hub, and other strategic locations. International packages route through specific international gateways.

"In transit to next postal facility": The package is moving between facilities or to the destination delivery unit. You may see multiple "in transit" scans as the package moves through the network. This is normal and indicates the package is progressing toward delivery. Each scan includes the location and timestamp.

"Item out for delivery": Your package is loaded on an Israel Post delivery vehicle and scheduled for delivery today during normal delivery hours (typically 9 AM - 4 PM, varying by location). Most items showing this status are delivered the same day. If weather or other issues prevent delivery, it will be attempted again the next business day.

"Item delivered": Your package was delivered. The detailed tracking shows the exact delivery time, date, and location description such as "Handed to recipient", "Left at post office", "Community mailbox", or "Parcel locker". For signature-required items, the recipient's name or "Signature obtained" is shown.

"Delivery attempted - notice left": The delivery carrier attempted delivery but couldn't complete it. Common reasons include no one home, signature required but no one available, package too large for mailbox, or restricted access to building. A notice card was left with instructions for pickup at the designated post office. Items are held for 14 days.

"Item available for pickup": Your package is ready to collect at the post office shown in the tracking details. Bring valid government-issued photo ID and the notification card if you received one. Packages are held for 14 calendar days before being returned to sender.

"Item delayed": An exception has occurred causing a delay. This could be due to weather, customs issues, incorrect address, damaged packaging, security checks, or operational issues. Check tracking details for specific delay reasons. Contact Israel Post customer service for more information about significant delays.

"Item presented to Customs" (International): For international inbound shipments, this means the package has arrived in the destination country and is undergoing customs clearance. This process typically takes 1-5 business days but can take longer for items requiring inspection or additional documentation. You cannot expedite customs clearance.

"Return to sender": The package is being returned to the original sender. Reasons include failed delivery attempts with no pickup within 14 days, incorrect or incomplete address with no way to correct it, refused by recipient, or customs clearance failure. The tracking will show return journey details.

What to Do If Israel Post Tracking Isn't Updating

First 48 Hours - Normal Delays: If you just received a tracking number and it shows "Information received from sender" or no information at all, wait 24-48 hours. Tracking numbers activate when packages are physically scanned, not when labels are printed. The sender may have printed the label but not dropped off the package yet. This is the most common reason for "no tracking updates."

Stuck in Transit - Check Timeline: Review the expected delivery timeline for your service level. Standard Doreshet can take up to 5 business days, and international shipments naturally have fewer scans. If tracking hasn't updated in 3-4 days for EMS/Domestic Express or 5-7 days for other services, there may be an issue. Long-distance shipments across Israel may legitimately have longer gaps between scans.

Verify Tracking Number Accuracy: Confirm you have the complete, correct tracking number with no missing digits or typos. Israel Post tracking numbers are case-insensitive but must be exactly 13 characters in most cases. Try tracking on both doreshet.co.il and third-party tracking sites. If the tracking number format doesn't match Israel Post's standard formats, verify with the sender.

Weekend and Holiday Considerations: Israel Post doesn't operate regular delivery services on weekends (Friday-Saturday) or Jewish holidays. If your last scan was on Thursday, the next update will likely be Sunday (or Monday after long weekends). Processing facilities have reduced operations on weekends, which can cause tracking update gaps.

Contact Israel Post Customer Service: If tracking hasn't updated beyond expected timeframes or shows unusual patterns, contact Israel Post customer service at +972 3 697 7777 (Jerusalem) or through their website contact form. Have your tracking number ready. They can file a service ticket to investigate the package's location and status.

File a Service Ticket Online: Visit doreshet.co.il and navigate to "Track and Manage" > "Service Ticket" to submit an online inquiry. Provide the tracking number, shipping and destination addresses, and description of the issue. Israel Post typically responds within 2-5 business days with an investigation update. This creates an official record of the delay.

Contact the Sender: If you're the recipient and tracking shows no movement, contact the sender to confirm they actually shipped the package and provided the correct tracking number. The sender has more options and authority to file claims or investigate with Israel Post since they purchased the shipping service.

When to File a Lost Package Claim: Domestic packages can be considered lost if tracking shows no updates for 21 days from the mail date. International packages require 45 days. Don't file lost package claims prematurely - Israel Post won't process them until these waiting periods expire. Most "stuck" packages eventually show up.

Tips for Successful Israel Post Tracking

Choose the Right Service Level: Select shipping services based on urgency and value. Use EMS for time-sensitive or high-value international items. Use Domestic Express for urgent domestic deliveries. Use Doreshet Mevugar for valuable documents and small packages. Avoid regular Doreshet for valuable items since it has limited tracking capabilities.

Purchase from Reputable Sellers: Buy from sellers with high ratings and positive feedback specifically about shipping and tracking. Established sellers often have better relationships with postal services and more reliable drop-off practices. Check seller location - packages from major Israeli cities (Tel Aviv, Jerusalem, Haifa) typically ship faster than from rural areas.

Understand Platform Protection Policies: Know your rights on e-commerce platforms. Most platforms offer buyer protection for 30-60 days after order placement. These protections are often more effective than filing claims directly with Israel Post.

Track Proactively: Check tracking regularly, especially during peak seasons (Jewish holidays like Passover, Rosh Hashanah, Yom Kippur). Don't wait for the estimated delivery date to pass before checking status. Early intervention often resolves issues before they become serious problems. Use multiple tracking sites (17track.net, AfterShip, ParcelsApp) for the most comprehensive updates.

Be Patient with International Shipping: International postal services operate on different timelines than domestic carriers. Allow buffer time beyond estimated delivery dates - add at least 5-10 business days to any estimated delivery timeframe for international packages from Israel. Customs clearance can add significant time that's beyond the control of both sender and carrier.

Keep Communication Open: If you're the buyer, maintain good communication with the seller about tracking updates and any issues. If you're the seller, provide tracking numbers to buyers immediately after shipping and respond promptly to any concerns. Clear communication prevents most tracking-related disputes.

Document Everything: Save all order confirmations, shipping notifications, tracking numbers, and communication with sellers. Take screenshots of tracking updates, especially if they show problems. This documentation is essential if you need to file a dispute or claim later. Most platforms require evidence of communication attempts before approving disputes.