🇵🇱 InPost Tracking

About InPost Package Tracking Service

InPost is Poland's leading parcel delivery and locker network, revolutionizing the way packages are shipped and received across the country. Founded in 2006, InPost has grown to operate over 27,000 Paczkomat (automated parcel locker) machines across Poland and Europe, making it one of the largest locker networks in the world.

Our free InPost tracking service allows you to monitor your shipments in real-time, from the moment they're collected until they reach their final destination. Whether you're tracking a Paczkomat locker delivery, an InPost Courier shipment, or an international package, our tracking tool provides detailed status updates and estimated pickup/delivery dates for all InPost services.

Track your InPost packages easily by entering your tracking number in the search box above. InPost tracking numbers are typically 13-20 characters long and may begin with different prefixes depending on the service type. Once your package ships, you'll receive real-time updates showing each scan location, transit progress, and delivery confirmation or locker availability status.

InPost Shipping Services

Special Services & Features

InPost offers several value-added services to enhance your shipping experience. InPost Cash on Delivery enables businesses to collect payment upon delivery with automated settlement to merchant accounts. InPost Insurance provides coverage up to PLN 5,000 for valuable or fragile items with proof of value documentation.

InPost FlexiTime allows recipients to reschedule deliveries or choose alternative pickup locations through the mobile app. InPost Green offers carbon-neutral shipping options with consolidated deliveries and eco-friendly packaging support. InPost Biznes provides dedicated business accounts with volume discounts, API integration, and custom reporting tools.

InPost Smart Locker features temperature-controlled compartments for pharmaceuticals, food, and other temperature-sensitive items. InPost Send enables recipients to forward packages to different lockers or addresses after shipment. InPost CashOut allows withdrawal of cash from locker machines when collecting packages, perfect for marketplace transactions.

InPost Service Comparison

Choose the right InPost service for your shipping needs. Below is a comprehensive comparison of delivery speeds, features, and guarantees for each service level.

Understanding InPost Delivery Guarantees

InPost Paczkomat: InPost's flagship service with guaranteed next-business-day delivery to locker locations across Poland. If InPost Paczkomat doesn't meet this commitment, customers can request compensation through InPost customer service. Packages are held in lockers for 48 hours before being returned to sender.

InPost Courier and Express: InPost Courier guarantees next-business-day delivery to residential addresses, while InPost Express guarantees same-day delivery by 8 PM. Both services include priority handling throughout the network and signature options. Like Paczkomat, these services offer compensation if delivery commitments aren't met.

Standard and Economy Services: InPost Return and some international services do not include delivery guarantees but provide reliable service with typical delivery times. These services are perfect for non-urgent shipments where cost savings are more important than guaranteed delivery dates. Tracking is still included for all services.

Complete Guide to InPost Tracking

Understanding InPost Tracking Numbers

InPost tracking numbers are unique identifiers assigned to each trackable shipment. Domestic tracking numbers are typically 13-20 characters long and follow specific formats depending on the service used. Understanding your tracking number format helps you identify the service type and expected delivery speed.

Domestic Tracking Number Formats: Most domestic tracked services use formats starting with different prefixes. Paczkomat locker deliveries typically start with "59" followed by 16-18 digits. InPost Courier shipments often start with "PZ" followed by digits. InPost Express services may use formats like "EJ", "EK", or "EL" followed by 9 digits and ending with "PL".

International Tracking Numbers: International shipments typically use Universal Postal Union (UPU) S10 format with prefixes like RA, RB, RC, RD, RE, RF, RG, RH, RI, RJ, RK, RL, RM, RN, RO, RP, RQ, RR, RS, RT, RU, RV, RW, RX, RY, or RZ followed by 9 digits and ending with "PL". Packages within the InPost network across Europe may use proprietary formats starting with "IP" followed by country codes and digits.

Legacy and Alternative Formats: Some older shipments or specific business accounts may use alternative tracking number formats. If your tracking number doesn't match these patterns, verify with the sender that you have the complete tracking number. InPost's system can often identify packages even with partial or alternative number formats.

How InPost Tracking Works

InPost's tracking system uses barcode scanning technology at every stage of the shipping journey. When a package is created and collected, the tracking number's barcode is scanned, creating the first "Shipment accepted" or "Collection initiated" scan in the system. This initial scan confirms InPost has custody of the package.

As the package moves through InPost's network, it's scanned at each processing facility, during sorting, when loaded onto transport vehicles, upon arrival at destination facilities, and finally when delivered or placed in a locker. Each scan generates a tracking update with a timestamp and location, allowing customers to monitor the package's progress in real-time.

InPost operates major processing hubs in strategic locations across Poland including Warsaw, Kraków, Wroclaw, and Poznań. Packages are typically scanned when entering and exiting these facilities. For locker deliveries, additional scans occur when packages are loaded into specific lockers and when recipients collect them using SMS codes.

The tracking system integrates with InPost's delivery network to provide estimated delivery dates based on service type, origin, destination, and current package location. While Paczkomat, Courier, and Express services offer guaranteed delivery timeframes, other services provide estimated delivery windows that may vary based on distance, weather, and other factors.

InPost Delivery Guarantees and Timelines

InPost Paczkomat Guarantee: InPost Paczkomat is the premium locker service with a delivery guarantee. Packages sent via Paczkomat are guaranteed for delivery to the specified locker by the next business day. If InPost Paczkomat fails to meet this commitment, customers can request compensation through InPost customer service. Packages are held for 48 hours before being returned to sender.

InPost Express Guarantee: InPost Express guarantees same-day delivery by 8 PM for packages collected before cutoff times. This service includes priority handling throughout the network and real-time tracking with precise delivery time estimates. Like Paczkomat, Express offers compensation if delivery commitments aren't met.

Standard Services Timeline: InPost Return delivers in 1-3 business days, InPost International in 1-5 business days, and standard business services in 1-2 business days. These services don't include delivery guarantees, and timelines are estimates that may vary based on distance, weather, and seasonal volume. During peak periods like holidays, delivery may take longer than usual.

International Delivery Timelines: InPost International delivers in 1 business day to neighboring countries, 2-3 business days to major European cities, and 3-5 business days to other European destinations. International timelines are subject to customs clearance delays and foreign postal system processing times, which InPost cannot control or guarantee.

Factors Affecting Delivery Times: Weather events, particularly winter storms, can delay deliveries. Public holidays and weekends mean no delivery service on those days. Remote and rural addresses naturally take longer due to distance from processing centers. Address accuracy is critical - incorrect or incomplete addresses cause significant delays. During InPost service disruptions or peak seasons, all timelines and guarantees may be suspended.

InPost Locker Network and Features

Paczkomat Locker System: InPost operates over 27,000 Paczkomat (automated parcel locker) machines across Poland, making it one of the largest locker networks in Europe. Each machine contains multiple compartment sizes to accommodate packages ranging from small envelopes to large boxes up to 80cm x 41cm x 64cm and 25kg weight.

Locker Types and Features: InPost offers several types of locker machines including standard indoor units, outdoor weatherproof units, and temperature-controlled lockers for sensitive items. Some advanced lockers feature oversized compartments for bulky packages, refrigerated sections for food and pharmaceuticals, and 24/7 video monitoring for security.

How to Use Paczkomat Lockers: When your package arrives at a locker, you receive an SMS with a unique 6-digit access code. At the locker machine, enter the code or scan the QR code from your mobile app. The corresponding locker compartment opens automatically. For sending packages, follow the on-screen instructions to select compartment size, print labels, and pay via credit card or mobile payment.

Locker Location Finder: InPost provides an interactive locker map on their website and mobile app showing all locker locations with real-time availability. You can filter by compartment size, machine type (standard, temperature-controlled, oversized), and amenities like 24/7 access or nearby parking. Most lockers are located in shopping centers, gas stations, and residential areas for maximum convenience.

Locker Pickup and Return Times: Packages are held in lockers for 48 hours from the time of delivery. After 48 hours, packages are automatically returned to the sender. For returns, you have 3 hours to complete the deposit process once you open a compartment. Most lockers operate 24/7, though some location-specific lockers may have restricted hours based on the host venue's operating times.

International Shipping with InPost

InPost offers comprehensive international shipping solutions through their InPost International service. This service provides delivery to over 30 European countries with seamless integration into local postal systems and partner locker networks across Europe.

Customs Documentation: All international shipments require proper customs documentation. The CN23 customs form must be completed with accurate description of contents, quantity, and value in PLN or local currency. Falsifying customs documents can result in seizure, fines, or criminal charges. InPost provides customs brokerage services to assist with documentation and clearance.

Customs Clearance Process: When packages arrive in the destination country, they must clear customs before final delivery. The customs authority inspects the package, verifies the documentation, and assesses duties and taxes if applicable. This process can take anywhere from 1-5 business days depending on the country and package contents. Tracking will show "Customs processing" or similar status during this time.

Duties and Taxes: Recipients are responsible for paying any applicable duties, taxes, or customs fees in their country. These charges are not included in InPost shipping costs and vary by country, item type, and value. Some countries have de minimis thresholds below which most items aren't charged duties. Research destination country requirements before shipping.

Prohibited and Restricted Items: Each country has different regulations on what can be imported. Commonly restricted items include food, plants, seeds, medications, cosmetics, electronics with lithium batteries, and anything containing alcohol. Always check Polish export restrictions and destination country import restrictions before shipping internationally.

International Tracking Limitations: While InPost provides end-to-end tracking for international services, tracking updates may be less frequent once packages leave Poland. Foreign postal systems have varying capabilities - some provide detailed tracking while others only confirm arrival and delivery. Track your international packages using both InPost's system and the destination country's postal service website for complete visibility.

Common InPost Tracking Statuses Explained

"Shipment accepted": This is the first status you'll see when a shipping label is created. It means the sender has created the label and InPost has received the electronic shipping information, but the physical package hasn't been scanned yet. This is normal for the first 24-48 hours. If this status persists for 3+ days, the package may not have been scheduled for pickup yet.

"Collection initiated" or "Collected": InPost has scheduled a collection or physically received your package. "Collected" confirms the carrier has custody of the package. The package will now enter the sorting and transportation network. This scan typically occurs within 24 hours of collection scheduling.

"Processed at sorting facility": Your package has arrived at an InPost processing hub and been sorted for routing to the destination. Packages typically pass through 1-3 processing facilities depending on distance. Major processing hubs include Warsaw Gateway, Kraków Hub, and Wroclaw Distribution Center facilities. International packages route through specific international gateways.

"Departed origin depot": The package has left the origin processing facility and is in transit to the destination area. You may see multiple "in transit" scans as the package moves through the network. This is normal and indicates the package is progressing toward delivery. Each scan includes the location and timestamp.

"Out for delivery" or "En route to locker": Your package is loaded on an InPost delivery vehicle and scheduled for delivery today during normal delivery hours (typically 8 AM - 8 PM, varying by location). For locker deliveries, this means the package is being transported to the specified locker location. Most items showing this status are delivered or placed in lockers the same day.

"Package ready for pickup": Your package has arrived at the specified Paczkomat locker and is ready for collection. You'll receive an SMS with a 6-digit access code. Packages are held for 48 hours before being returned to sender. The tracking details will show the locker location, compartment number, and access instructions.

"Package delivered" or "Package collected": Your package was successfully delivered to the address or collected from the locker. The detailed tracking shows the exact delivery/ collection time, date, and location description. For locker collections, it will show the locker location and collection time. For signature-required items, the recipient's name or "Signature obtained" is shown.

"Delivery attempt - Notice left" or "Locker full": For courier deliveries, this means the delivery carrier attempted delivery but couldn't complete it. Common reasons include no one home to receive the package, signature required but no one available, address not found, or access issues to building. For locker deliveries, this means the specified locker was full or unavailable. A notification will be sent with alternative delivery options or locker locations.

"Held at facility - Awaiting customer instructions": Your package is ready for collection at the local InPost facility shown in the tracking details. This status appears when delivery attempts fail or when the recipient requests pickup instead of delivery. Bring valid government-issued photo ID and the notice card if provided. Items are held for 3 business days before being returned.

"Shipment delayed": An exception has occurred causing a delay. This could be due to weather, customs issues, incorrect address, damaged packaging, or operational issues. Check tracking details for specific delay reasons. Contact InPost customer service at +48 61 888 58 23 for more information about significant delays.

"Customs processing" (International): For international inbound shipments, this means the package has arrived in the destination country and is undergoing customs clearance. This process typically takes 1-5 business days but can take longer for items requiring inspection or additional documentation. You cannot expedite customs clearance.

"Return to sender": The package is being returned to the original sender. Reasons include failed delivery attempts with no pickup within 48 hours for lockers or 3 days for courier, incorrect or incomplete address with no way to correct it, refused by recipient, or customs clearance failure. The tracking will show return journey details.

InPost Service Centers and Pickup Points

InPost Paczkomat Locations: InPost operates over 27,000 Paczkomat locker locations across Poland, providing convenient 24/7 package drop-off and collection points. These locations are typically found in shopping centers, gas stations, grocery stores, apartment complexes, and other high-traffic areas. Most machines are accessible 24/7, though some location-specific lockers may have restricted hours based on the host venue's operating times.

InPost Customer Service Points: InPost has over 1,000 dedicated customer service points across Poland that serve as processing hubs and customer service centers. These facilities are typically located in major commercial areas and operate Monday-Friday from 8:00 AM to 6:00 PM, with many offering Saturday hours from 9:00 AM to 2:00 PM. Most facilities have dedicated parking and waiting areas for customers.

How to Find InPost Locations: Use the InPost website's location finder tool or the mobile app to find the nearest locker or service point. You can also call customer service at +48 61 888 58 23 to locate facilities. The interactive map shows real-time locker availability, compartment sizes, and machine types. Most locations display operating hours and contact information directly on the machine or at the service counter.

Services at InPost Locations: At Paczkomat lockers, you can drop off packages for collection, collect packages held for you, and get basic tracking information. At customer service points, you can ship new packages, track existing shipments, file claims for lost or damaged items, collect packages, request proof of delivery documents, and get assistance with customs documentation for international shipments.

Cash on Delivery (COD) Collection: For businesses using InPost's COD service, payments can be collected at lockers or service points. InPost processes COD payments and transfers them to the seller's account after deducting service charges and applicable taxes. COD settlement typically occurs within 2-3 business days after delivery confirmation.

InPost Partner Locations: InPost partners with thousands of retail stores, newsagents, and convenience stores to provide additional drop-off and collection points. These partner locations typically have extended hours including weekends and holidays. Services may be more limited than at dedicated InPost facilities, but they provide valuable accessibility in areas without locker machines.

What to Do If InPost Tracking Isn't Updating

First 48 Hours - Normal Delays: If you just received a tracking number and it shows "Shipment accepted" or no information at all, wait 24-48 hours. Tracking numbers activate when packages are physically scanned, not when labels are printed. The sender may have booked the shipment but not scheduled collection yet. This is the most common reason for "no tracking updates."

Stuck in Transit - Check Timeline: Review the expected delivery timeline for your service level. InPost Return can take up to 3 business days, and rural deliveries naturally have fewer scans. If tracking hasn't updated in 3-4 days for Paczkomat/Courier/Express or 5-7 days for other services, there may be an issue. Long-distance shipments or packages traveling to remote areas may legitimately have longer gaps between scans.

Verify Tracking Number Accuracy: Confirm you have the complete, correct tracking number with no missing digits. InPost tracking numbers are case-sensitive in some systems. Try tracking on both inpost.pl and third-party tracking sites. If the tracking number format doesn't match InPost's standard formats, verify with the sender.

Weekend and Holiday Considerations: InPost doesn't operate regular delivery services on Sundays and most public holidays. If your last scan was on Friday, the next update will likely be Monday (or Tuesday after long weekends). Processing facilities have reduced operations on weekends, which can cause tracking update gaps.

Weather and Service Disruptions: Severe weather, particularly snow, floods, or extreme cold, can delay shipments and scanning operations. InPost posts service alerts on their website when weather significantly impacts operations. During labor disputes or strikes, tracking may not update regularly and delivery timelines are unpredictable.

Contact InPost Customer Service: If tracking hasn't updated beyond expected timeframes or shows unusual patterns, call InPost customer service at +48 61 888 58 23 (available 8 AM - 8 PM Monday-Friday). Have your tracking number ready. They can file a service inquiry to investigate the package's location and status.

File a Service Inquiry Online: Visit inpost.pl and navigate to "Track & Trace" > "Service Inquiry" to submit an online request. Provide the tracking number, shipping and destination addresses, and description of the issue. InPost typically responds within 2-5 business days with an investigation update. This creates an official record of the delay.

Contact the Sender: If you're the recipient and tracking shows no movement, contact the sender to confirm they actually shipped the package and provided the correct tracking number. The sender has more options and authority to file claims or investigate with InPost since they purchased the shipping service.

When to File a Lost Package Claim: Domestic packages can be considered lost if tracking shows no updates for 15 days from the shipment date. International packages require 21 days. Don't file lost package claims prematurely - inpost won't process them until these waiting periods expire. Most "stuck" packages eventually show up.

Filing Claims for Lost or Damaged Items

Eligibility and Coverage: Most InPost tracked services include automatic coverage up to PLN 1,000 for loss or damage. This coverage is included in the shipping price at no extra cost. Additional declared value coverage can be purchased up to PLN 10,000 for valuable items. Lettermail without tracking, items improperly packaged, prohibited items, and perishables are not eligible for claims.

When to File a Claim: For lost items, you must wait 15 days from the shipment date for domestic shipments or 21 days for international shipments before filing. For damaged items, file within 21 days of delivery for domestic or 30 days for international. Claims must be filed within 90 days of the shipment date for all issues. Don't wait too long - time limits are strictly enforced.

Who Can File: Only the sender (person who paid for shipping) can file claims with InPost. Recipients cannot file claims directly. If you're the recipient of a lost or damaged package, contact the sender and request they file a claim on your behalf. The sender is the InPost customer and has the contractual relationship.

Required Documentation: To file a successful claim, you'll need: (1) the complete tracking number, (2) original receipt or proof of purchase showing item value, (3) detailed description of contents including brand, model, serial numbers, (4) for damaged items: photos of damage to packaging and contents, and (5) original packaging if damaged - don't throw it away.

How to File Online: Visit inpost.pl, log in or create an account, navigate to "Track & Trace" > "Claims" > "Submit a Claim." Complete the online claim form with all required information and upload supporting documentation (receipts, photos, invoices). The online system guides you through each required field and document type.

Claim Valuation: InPost reimburses the lesser of: (1) the item's actual purchase price, (2) current market value, or (3) the coverage limit (PLN 1,000 standard or higher if additional coverage was purchased). Sentimental value, potential earnings, and consequential damages are not covered. For damaged items, repair costs may be covered instead of full replacement if lower.

Processing Timeline: InPost typically investigates and resolves claims within 30-45 business days. Complex cases or international claims may take longer. You'll receive email updates as the claim progresses through investigation, review, approval/denial stages. If additional information is needed, InPost will contact you - respond promptly to avoid claim rejection.

Claim Denial and Appeals: Common reasons for claim denial include: insufficient wait period, inadequate packaging, incomplete documentation, prohibited items, missing proofs of value, or filing after the deadline. If your claim is denied and you disagree, you can file an appeal with additional supporting documentation within 30 days of the denial decision.

Packaging Requirements for Claims: InPost requires specific packaging standards for items to be eligible for damage claims. Fragile items must be bubble-wrapped and placed in rigid boxes with at least 2 inches of cushioning material on all sides. Liquids must be in sealed plastic bags. Electronics need anti-static protection. Inadequate packaging is the #1 reason for damage claim denials.

Tips for Successful InPost Tracking

Choose the Right Service Level: Select shipping services based on urgency and value. Use InPost Express or Paczkomat 24/7 for time-sensitive items that need guaranteed delivery. Use InPost Courier or Return for non-urgent packages where cost is more important than speed. Always add tracking to all services for peace of mind.

Ensure Address Accuracy: Double-check recipient addresses including apartment numbers, floor numbers, and postal codes. Use InPost's Address Verification tool to validate addresses before shipping. Include phone numbers and email addresses so InPost can contact recipients about delivery issues. Incorrect addresses are the leading cause of delivery failures and returns.

Package Properly for Protection: Use sturdy corrugated boxes appropriate for item weight and size. Cushion items with bubble wrap, foam peanuts, or crumpled paper - minimum 2 inches on all sides for fragile items. Seal boxes with quality packing tape (not masking tape). Mark fragile items clearly. Proper packaging prevents damage and ensures claim eligibility.

Save Your Receipt and Tracking Number: Always keep your InPost mailing receipt with the tracking number. Take a photo or write down the tracking number immediately. If the receipt is your only proof of mailing and you lose it, filing claims becomes difficult. For valuable items, consider emailing yourself the tracking number as backup.

Enable Delivery Notifications: Sign up for InPost's email and SMS tracking notifications through their website or mobile app. You'll receive automatic alerts when packages are collected, in transit, out for delivery, delivered, or delayed. This is free and much more convenient than manually checking tracking.

Use Paczkomat When Appropriate: If you're frequently not home during delivery hours or live in an area with package theft concerns, use Paczkomat locker delivery. Having packages sent directly to lockers eliminates failed delivery attempts and ensures secure storage until pickup. It's more secure than doorstep delivery for valuable items and available 24/7.

Insure Valuable Items: For items worth more than PLN 1,000, purchase additional declared value coverage. It only costs a small percentage of the declared value and protects your valuable shipments. Always keep receipts and documentation proving item value - required for filing claims. Don't skip insurance thinking "it won't happen to me."

Ship Early for Deadlines: Don't wait until the last minute for birthday gifts, holiday packages, or deadline-sensitive documents. Even InPost Express and Paczkomat can be delayed by weather or operational issues. Ship at least 2-3 business days before critical deadlines. During holiday seasons (Christmas, Easter), add even more buffer time - December is InPost's busiest month.

Track Proactively: Check tracking regularly, especially around estimated delivery dates. If you notice unusual delays or tracking hasn't updated in expected timeframes, contact InPost immediately rather than waiting. Early intervention often resolves issues before they become serious problems. Don't assume "no news is good news."

Understand International Requirements: Research destination country customs requirements, prohibited items, and typical processing times before shipping internationally. Accurately complete customs forms - errors cause delays and can result in package seizure. Inform recipients they may owe duties and taxes. Set realistic expectations for international delivery timelines.

Keep Communication Open: If you're the sender, provide tracking numbers to recipients immediately after shipping. If you're the recipient expecting a package, stay in contact with the sender about tracking updates and any issues. Good communication between sender and recipient resolves most tracking problems quickly.