💋 PRETTYLITTLETHING Order Tracking
Track your PrettyLittleThing packages & deliveries worldwide with real-time updates
🔍 Important: How to Find Your PrettyLittleThing Tracking Number
- Check your shipping confirmation email - This is sent after your PrettyLittleThing order ships and contains the carrier tracking number (not your PrettyLittleThing order number)
- Look for these carrier formats: DHL (GM/LX prefix), UPS (1Z prefix), USPS (20-22 digits), Royal Mail (AB/CD/EA prefix), or local postal services
- Your PrettyLittleThing order number starts with # and cannot be used for tracking - you need the carrier tracking number from the shipping email
- If you can't find the tracking number: Log into your PrettyLittleThing account at prettylittlething.com > "My Account" > "Order History" > click the order > "Track Order" to view order details and tracking information
- Wait 24-48 hours after order confirmation for shipping confirmation email with tracking number
Note: PrettyLittleThing does not operate its own delivery service. PrettyLittleThing partners with third-party carriers for shipping worldwide. Tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. PrettyLittleThing sources products from global suppliers with fulfillment centers in the UK, US, and Europe.
Checking multiple tracking sources for the most accurate information
About PrettyLittleThing Order Tracking Service
PrettyLittleThing is a globally recognized fast-fashion brand founded in 2012 in Manchester, UK, that has revolutionized the fashion industry with its trend-driven clothing, accessories, and beauty products for women worldwide. With over 10 million active customers globally and a strong presence in the UK, US, EU, and APAC regions, PrettyLittleThing has grown from a startup to a major player in online fashion retail, generating over £300 million in annual revenue and employing thousands worldwide.
Our free PrettyLittleThing tracking service allows you to monitor your orders in real-time from the moment they ship from PrettyLittleThing's fulfillment centers until delivery. Since PrettyLittleThing uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. PrettyLittleThing partners with carriers including DHL, UPS, USPS, Royal Mail, and national postal services depending on your location, delivery speed selected, and package size.
Track your PrettyLittleThing orders easily by entering the carrier tracking number in the search box above. This number is different from your PrettyLittleThing order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, customs clearance status (for international orders), and final delivery confirmation. PrettyLittleThing also offers the PrettyLittleThing app for iOS and Android with push notifications for order updates and delivery estimates.
Quick PrettyLittleThing Tracking Guide (30 Seconds)
How to Track PrettyLittleThing Order in 3 Steps:
- Find your carrier tracking number - Check your PrettyLittleThing shipping confirmation email (not your order number). Look for tracking numbers like GM123456789 (DHL) or 1Z9999999999999999 (UPS).
- Enter tracking number above - Paste or type the complete carrier tracking number in the tracking box. No spaces needed.
- View real-time updates - See current location, delivery date, and full tracking history from the carrier instantly.
Tip: Your PrettyLittleThing order number (starting with #) cannot be used for tracking. You need the carrier tracking number from the shipping email.
PrettyLittleThing Order Process & Timeline
Understanding PrettyLittleThing's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how PrettyLittleThing handles orders from purchase to delivery:
Order Placed
PrettyLittleThing processes orders within 24-48 hours. PrettyLittleThing Rewards members get priority processing. You'll receive order confirmation immediately after purchase. PrettyLittleThing sources items from its global supplier network, with most items shipped from UK, US, or EU fulfillment centers depending on your location.
Order Picked
Your items are selected from PrettyLittleThing's fulfillment centers. PrettyLittleThing uses automated inventory systems and pick-and-pack technology to ensure item availability, but occasionally backordered items may delay your entire order. PrettyLittleThing separates orders containing both ready-to-ship and backordered items to ship available items first.
Order Packed
Items are carefully packaged in PrettyLittleThing's branded pink mailers or boxes. PrettyLittleThing has committed to reducing packaging waste with initiatives like recyclable packaging, paper alternatives, and package size optimization. Orders containing both general merchandise and PrettyLittleThing Beauty items may be packed separately for better presentation and protection.
Order Shipped
Once packaged, your order is handed to the carrier (DHL, UPS, etc.). You'll receive a shipping confirmation email with carrier tracking number within 24 hours of shipment. This email includes estimated delivery date and a link to track your package through the carrier's website or PrettyLittleThing's tracking page. PrettyLittleThing's largest distribution centers are located in Manchester (UK), Los Angeles (US), and Duisburg (Germany).
In Transit
Your package travels through the carrier's network. Standard delivery takes 3-5 business days in the UK/US (7-10 days internationally), express delivery takes 1-3 business days. Weekends and holidays don't count as business days. You can track your package using the carrier's tracking number through our service or directly through the carrier's website. PrettyLittleThing's partnership with major carriers ensures reliable tracking updates.
Delivered & Returns
Your order is successfully delivered. Keep packaging for potential returns within 28 days of purchase. PrettyLittleThing offers free returns on most items through local drop-off points or by printing a prepaid shipping label. PrettyLittleThing's return policy is customer-friendly, allowing exchanges and refunds for items that don't fit or meet expectations.
PrettyLittleThing Delivery Options
Standard Shipping: Free on orders over £40/$60 (or free for Premium members), typically 3-5 business days (7-10 days internationally). Most economical option for non-urgent orders. Delivered by various carriers including Royal Mail, USPS, DHL, and national postal services depending on location and package size.
Express Shipping: Premium service for 1-3 business day delivery. Additional cost applies (typically £5-10/$8-15 depending on region). Perfect for urgent orders or time-sensitive gifts. Uses premium carriers like DHL Express, UPS Next Day Air, or Royal Mail Special Delivery for faster transit times and more reliable tracking.
Premium Membership: PrettyLittleThing's subscription service (£9.99/month or $14.99/month) offering unlimited free delivery (standard and express), early access to sales before general public, members-only discounts, birthday treats, and dedicated customer service. Premium members get priority processing and shipping with 24-hour dispatch guarantee on eligible items.
International Shipping: PrettyLittleThing ships to over 100 countries worldwide with delivery times ranging from 5-15 business days depending on destination and customs clearance. Shipping costs vary by country and weight, with some regions having free shipping thresholds. International orders may be subject to customs duties, taxes, and import fees that are the customer's responsibility to pay upon delivery.
Sustainable Delivery Options: PrettyLittleThing is committed to reducing environmental impact with initiatives like carbon-neutral shipping, optimized packaging, and paperless returns. During checkout, you can choose the most sustainable shipping option (typically standard delivery) to minimize your carbon footprint. PrettyLittleThing aims to make all packaging 100% recyclable or compostable by 2025.
International Shipping & Tracking
PrettyLittleThing ships to over 100 countries worldwide with different delivery times, costs, and customs procedures depending on destination region. International shipping uses different carriers depending on the country and shipping method selected, with tracking available through our service for all PrettyLittleThing shipments regardless of carrier used.
| Region | Standard Delivery | Express Delivery | Common Carriers | Customs/Duties |
|---|---|---|---|---|
| United Kingdom | 3-5 business days | 1-2 business days | Royal Mail, DHL, DPD | No duties within UK |
| Europe | 5-7 business days | 2-3 business days | DHL, FedEx, national postal services | May apply for orders over €150 |
| North America | 5-8 business days | 2-3 business days | USPS, FedEx, DHL | Usually included in shipping cost |
| Australia & NZ | 7-10 business days | 3-5 business days | Australia Post, NZ Post, DHL | Customer responsible for duties |
| Middle East | 6-9 business days | 3-4 business days | Aramex, DHL, local postal services | Usually 5-15% of order value |
| Rest of World | 7-12 business days | 3-6 business days | DHL, FedEx, national postal services | Varies by country |
🇬🇧 United Kingdom
🇪🇺 Europe
🇨🇦 North America
🌏 Australia & NZ
🏜️ Middle East
🌎 Rest of World
Customs Clearance for International PrettyLittleThing Orders
Customs Documentation: All international PrettyLittleThing shipments include automated customs documentation. The commercial invoice is attached to your package and includes:
- Complete item descriptions (not "clothing" but "women's polyester blouse")
- Individual item values in local currency
- Harmonized System (HS) codes for each product category
- Weight, quantity, and country of origin for each item
- PrettyLittleThing's importer of record information for your country
Customs Clearance Process: When your PrettyLittleThing package arrives in your country, it must clear customs before final delivery. This process typically takes 1-5 business days but can take longer during peak seasons or if additional documentation is required. You'll see tracking updates like "Item presented to customs" or "Customs clearance in progress" during this time.
Duties and Taxes: Customs duties and import taxes vary by country and order value. Many countries have de minimis thresholds below which no duties apply (e.g., USA $800, UK £135, EU €150). PrettyLittleThing's checkout process displays estimated duties, but final amounts are determined by customs authorities. Most carriers collect duties upon delivery or bill you separately.
Customs Delays and Issues: If customs holds your package, you'll typically receive notification from the carrier or customs authority. Common reasons include missing documentation, incorrect declared values, or prohibited items. PrettyLittleThing's customer service can assist with documentation issues but cannot expedite customs clearance.
PrettyLittleThing Tracking Troubleshooting Guide
If you're having trouble tracking your PrettyLittleThing order, you're not alone. Many customers experience tracking issues due to PrettyLittleThing's use of multiple carriers and complex international logistics. This guide helps you resolve common tracking problems quickly.
Common PrettyLittleThing Tracking Issues and Solutions
Issue: "No tracking information found" for your number
Solution: This usually means you're using your PrettyLittleThing order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your PrettyLittleThing order has been shipped") and use the tracking number provided there. PrettyLittleThing order numbers cannot be tracked.
Issue: Tracking shows "Information received" but no updates for days/weeks
Solution: This is completely normal for PrettyLittleThing shipments, especially international orders. Packages often spend 5-10 days in the origin country before first scan. Standard shipping methods may show minimal tracking updates once the package leaves the origin country. If it's been more than 10 days with no "in transit" status, contact PrettyLittleThing customer service.
Issue: Package stuck in transit between countries
Solution: International air freight doesn't scan packages at every transit point. Standard shipping methods may only show 2-3 scans: departure from origin country, arrival in destination country, and delivery. If more than 14 days have passed since shipping with no "arrived in destination country" status, contact the carrier directly. PrettyLittleThing can escalate issues but often refers you to the carrier for specific delivery questions.
Issue: Delivery attempt failed, no redelivery scheduled
Solution: Once your package clears customs and arrives in your country, the local postal service handles delivery. If delivery fails, contact your local postal service (Royal Mail, USPS, Canada Post, etc.) directly with your tracking number. PrettyLittleThing cannot reschedule deliveries or change delivery addresses once packages leave their distribution centers.
Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. If truly missing, contact the local postal service immediately to file a trace investigation. PrettyLittleThing will only replace items after 30 days from shipping date if the carrier confirms the package is lost. Keep proof of the missing package investigation from your postal service when contacting PrettyLittleThing.
PrettyLittleThing vs. Carrier Tracking Systems
PrettyLittleThing Account Tracking: Your PrettyLittleThing account at prettylittlething.com shows basic order status (Processing, Shipped, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and may show outdated information during high-volume periods. PrettyLittleThing's system is best for order management, while carrier tracking is best for delivery updates.
Carrier Tracking Systems: DHL, UPS, FedEx, and postal services provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. DHL and UPS typically update every 4-6 hours, while postal services may update less frequently for economy shipments.
Our Tracking Service: We aggregate tracking data from all major carriers PrettyLittleThing uses (DHL, UPS, FedEx, Royal Mail, USPS, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.
When to Contact PrettyLittleThing vs. the Carrier
Contact PrettyLittleThing Customer Service for:
- Order not shipped after processing time (24-48 hours)
- Missing shipping confirmation email with tracking number
- Items missing from delivered order
- Wrong items delivered
- Returns and exchanges
- Cancelled orders that still charged
- Email: customerservice@prettylittlething.com
- Phone: Varies by country (check prettylittlething.com/contact)
- Live Chat: Available on prettylittlething.com during business hours
- Help Center: Comprehensive FAQ section at prettylittlething.com/help
Contact the Carrier Directly for:
- Tracking updates and package location after shipping
- Scheduling redelivery or changing delivery address
- Package not delivered but tracking shows "Delivered"
- Package damaged during shipping
- Customs clearance issues and duties questions
- Delivery time changes and specific delivery windows
PrettyLittleThing Returns & Customer Service
PrettyLittleThing's return policy is designed to be customer-friendly while maintaining operational efficiency. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds, especially for international customers.
PrettyLittleThing Return Policy Details
Return Window: 28 days from purchase date for most items. PrettyLittleThing Premium members get extended 45-day return window. Items must be in original condition with tags attached. Proof of purchase (order confirmation email) required. Some items are final sale (face masks, underwear, swimwear, sale items) and cannot be returned. International returns must be initiated within 28 days but may take longer to process due to shipping times.
Return Process:
- Start online: Log into your PrettyLittleThing account at prettylittlething.com > "Account" > "Order History" > click the order > "Return Items"
- Choose return reason and items to return
- Select return method (drop-off or mail-in)
- For mail-in: Print the prepaid return shipping label provided (available in most countries)
- Package items securely in original packaging if possible
- Drop off at carrier location (Royal Mail, USPS, DHL, etc.) or return to authorized PrettyLittleThing drop-off points
Return Shipping Costs: Return shipping is free for most UK and US orders, especially for PrettyLittleThing Premium members. PrettyLittleThing provides prepaid return shipping labels for eligible returns. Some countries may have return shipping fees (typically £3-8/$5-12) deducted from your refund. If returning due to PrettyLittleThing error (wrong item, defective product), PrettyLittleThing covers all return shipping costs.
Refund Timeline:
- Drop-off returns: 3-5 business days after PrettyLittleThing receives the package
- Mail-in returns: 5-10 business days after PrettyLittleThing receives the package
- Credit card refunds: 3-5 business days after processing to appear on statement
- PrettyLittleThing gift cards: Immediate refund after processing
PrettyLittleThing Customer Service Channels
Online Support:
- PrettyLittleThing Account: Primary method for order management, returns, and basic inquiries
- PrettyLittleThing App: Mobile app with push notifications and in-app support tickets
- Live Chat: Available on prettylittlething.com during business hours (typically 8 AM - 10 PM local time, 7 days a week)
- Email Support: customerservice@prettylittlething.com (response within 24-48 hours)
- Help Center: Comprehensive FAQ section at prettylittlething.com/help with 24/7 self-service
Phone Support:
- United Kingdom: +44 203 900 1299 (8 AM - 10 PM GMT, Monday-Sunday)
- United States: +1 800-624-4104 (8 AM - 10 PM EST, Monday-Sunday)
- European Union: +44 203 900 1299 (8 AM - 8 PM CET, Monday-Friday)
- Australia: +61 2 8311 2166 (8 AM - 8 PM AEST, Monday-Friday)
Tips for Successful PrettyLittleThing Returns
Package Items Properly: Use original PrettyLittleThing packaging if possible. If not, use a sturdy box or padded envelope with bubble wrap for delicate items. Include the return form provided in your return confirmation email. Take photos of the packaged items and shipping label before drop-off for your records - this is especially important for international returns.
Drop Off at Correct Carrier: The return label specifies which carrier to use (Royal Mail, USPS, DHL, etc.). Using the wrong carrier can delay processing and may result in additional fees. Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed.
Track Your Return: Use the return tracking number on the carrier's website to monitor return status. PrettyLittleThing updates your account when the return is received and processed. If you don't see updates after 5 business days of carrier receipt, contact PrettyLittleThing customer service with your return tracking number. The PrettyLittleThing app provides push notifications for return status changes.
Partial Returns: If returning only some items from an order, the refund will be processed for the returned items only. The remaining items stay in your order history. Partial returns follow the same process and timeline as full returns. You can make multiple returns from the same order within the 28-day window, but each return will have separate shipping costs unless you're a PrettyLittleThing Premium member.
International Returns: Returns from outside your purchase country may have different policies and longer processing times. Contact PrettyLittleThing customer service before initiating international returns to confirm the correct return address and process. Some countries require you to pay return shipping costs upfront and submit for reimbursement after PrettyLittleThing receives the items. Keep all shipping receipts and customs documentation for international returns.
PrettyLittleThing Premium Return Benefits: PrettyLittleThing Premium members (£9.99/month or $14.99/month) get extended return periods (45 days instead of 28), free return shipping on all items, no receipt required for returns, and dedicated return support. Members also get priority customer service with shorter wait times and 24/7 dedicated phone lines.
People Also Ask About PrettyLittleThing Tracking
Can I track PrettyLittleThing orders with my order number?
No, you cannot track PrettyLittleThing packages using your PrettyLittleThing order number (starting with #). PrettyLittleThing order numbers are internal identifiers only visible in your account. To track your PrettyLittleThing delivery, you need the carrier tracking number from your shipping confirmation email. This tracking number comes from carriers like DHL, UPS, FedEx, Royal Mail, or USPS that PrettyLittleThing uses for shipping from distribution centers to your address.
How long does it take PrettyLittleThing to send tracking information?
PrettyLittleThing typically sends the shipping confirmation email with carrier tracking number within 24-48 hours after your order is processed. During peak seasons (sales, holidays), this may take up to 72 hours. If you haven't received tracking after 3 days, check your spam folder or log into your PrettyLittleThing account at prettylittlething.com > "My Account" > "Order History" to view order status and tracking details.
Which carriers does PrettyLittleThing use for delivery?
PrettyLittleThing uses different carriers depending on your location and shipping method selected: DHL (Europe and international express), UPS (North America and express delivery), FedEx (select regions), Royal Mail (UK standard shipping), USPS (US economy shipping), DPD (UK and Europe), and local postal services worldwide. The specific carrier for your order is shown in your shipping confirmation email and on the tracking page.
Why is my PrettyLittleThing tracking not updating?
PrettyLittleThing tracking may not update for several reasons: (1) Label created but package not yet scanned by carrier (wait 24-48 hours), (2) Package in transit between international facilities with no scans (normal for 2-5 days for international shipments), (3) Package in customs clearance (1-5 days with no updates), (4) You're checking your PrettyLittleThing account instead of carrier's tracking system. Always use the carrier tracking number from your email for the most accurate information. If no updates after 7 business days for international orders or 5 days for domestic orders, contact PrettyLittleThing customer service.
How do I contact PrettyLittleThing about a missing package?
If tracking shows your PrettyLittleThing package was delivered but you haven't received it: (1) Check with neighbors, building security, or family members, (2) Look for carrier notices or delivery photos if available, (3) Wait 24-48 hours as sometimes packages are marked delivered before actual drop-off, (4) Contact the carrier directly using your tracking number to file a trace investigation, (5) Contact PrettyLittleThing customer service at customerservice@prettylittlething.com or through live chat on prettylittlething.com. PrettyLittleThing will replace items after the carrier confirms the package is lost (typically after 7-10 days of investigation).
Can I change my PrettyLittleThing delivery address after shipping?
Once your PrettyLittleThing order has shipped from the distribution center, you cannot change the delivery address through PrettyLittleThing directly. However, once packages enter the carrier's system, you may be able to redirect delivery through DHL delivery management, UPS My Choice, FedEx Delivery Manager, or Royal Mail's Delivery to Neighbour service. Contact the carrier using your tracking number for address change options. Additional fees may apply ($5-15 depending on carrier and destination). PrettyLittleThing recommends ensuring your delivery address is correct during checkout.
