✈️ FedEx Tracking

About FedEx Package Tracking Service

FedEx (Federal Express) is one of the world's largest express transportation companies, providing rapid, reliable, time-definite delivery to over 220 countries and territories. Founded in 1971 by Frederick W. Smith, FedEx now has more than 450,000 team members worldwide (as of October 2026).

Our FedEx tracking service allows you to monitor your shipments from the moment they're accepted at a FedEx facility until they reach their final destination. It works for FedEx Express, Ground, Home Delivery, Ground Economy and international numbers and fetches the scans through our tracking data providers.

Track your FedEx packages easily by entering your tracking number in the search box above. FedEx tracking numbers are typically 12 digits long and may start with combinations like "123456789012" for FedEx Express or "961234567890123" for FedEx Ground. Once your package ships, you'll see updates showing each scan location, transit progress, and delivery confirmation as it travels through FedEx's extensive global network.

Quick FedEx Tracking Guide (30 Seconds)

FedEx Shipping Services

Special Services & Features

FedEx offers several value-added services to enhance your shipping experience. FedEx Delivery Manager allows residential customers to receive delivery alerts, redirect packages to other addresses, schedule delivery windows, and authorize release without signature. FedEx Hold at Location provides secure package pickup at thousands of FedEx Office locations and authorized retail partners nationwide.

FedEx Signature Services include Direct Signature Required, Adult Signature Required, and Indirect Signature (release to someone at address or building manager). These services provide added security and verification for valuable or sensitive shipments. FedEx Returns offers hassle-free return shipping for businesses and consumers with multiple options including Print Return Label and Electronic Return Label.

FedEx Priority Alert provides enhanced visibility for time-critical international shipments with proactive exception monitoring and notifications. FedEx Delivery Manager Premium offers additional features like delivery instructions, vacation holds, and unlimited package rerouting for a monthly fee. FedEx One Rate simplifies shipping with flat-rate pricing for express packages regardless of weight, zone, or dimensional weight.

FedEx Service Comparison

FedEx runs Express and Ground as separate networks with separate facilities, drivers and scan rhythms. The table below sets the commitment, coverage and guarantee status of each service side by side.

Understanding FedEx Delivery Guarantees

Most FedEx guarantees are suspended right now. FedEx suspended the Money-Back Guarantee for packages shipped from 1 December 2025 to manage reduced fleet capacity during MD-11 safety reviews, then restored it in stages. Since 13 January 2026 it covers the time-definite US domestic services, meaning the overnight tiers and FedEx 2Day A.M. Since 12 February 2026 it also covers FedEx International First and International Priority services on all international lanes. FedEx states the guarantee for all other Express and Ground services stays suspended until further notice.

What that means in practice: standard FedEx 2Day, Express Saver, Ground and Home Delivery carry a committed delivery date but no refund when FedEx misses it. Paying more for speed does not buy a guarantee unless you buy a covered tier, and 2Day A.M. is covered while plain 2Day is not.

Where a guarantee does apply, the refund covers the transportation charge rather than the value of the goods, and the FedEx Service Guide sets the deadline for requesting it. Weather delays sit outside the FedEx terms whatever the service.

This status moves, so check the current list on the FedEx Money-Back Guarantee page before you rely on it. The table above reflects FedEx's Money-Back Guarantee page as checked on 11 October 2026.

Complete Guide to FedEx Tracking

Understanding FedEx Tracking Numbers

FedEx runs several networks, and the number tells you which one has your package before any scan appears. Length is the first clue.

The door tag number earns its own mention. When a FedEx driver cannot complete a delivery, the notice left behind carries a DT number. Enter that at fedex.com and you can sign for the package online, redirect it to a hold location, or schedule a new attempt.

FedEx SmartPost is now FedEx Ground Economy. FedEx has renamed SmartPost as FedEx Ground Economy. Labels and merchant checkouts still show the old wording in places, so a package described as SmartPost and one described as Ground Economy are the same service.

How FedEx Moves a Package Through Its Network

FedEx Express volume routes through the Memphis SuperHub, with secondary hubs in Indianapolis and Oakland. An overnight package can show a Memphis scan on a route that never goes near Tennessee. Nothing has gone wrong; that is the hub-and-spoke design working as intended.

Express and Ground are separate networks. They use different facilities, different drivers and different tracking rhythms. An Express package posts a scan every few hours. A Ground package can travel overnight with one scan at each end. Judging a Ground shipment by Express scan frequency is the most common reason people think a package has stalled.

Ground Economy adds a postal step for some addresses. Depending on the address, FedEx delivers the final mile itself or hands the package to USPS or another delivery service. USPS still handles final delivery to PO Boxes, military addresses and some remote areas. When that happens, the 92-prefix number keeps working on the USPS site after the FedEx record goes quiet.

Reading FedEx Scan Events

FedEx uses its own wording. These are the statuses you will meet and what each one tells you.

Shipment information sent to FedEx means a label exists and FedEx does not have the package. The shipper created it, sometimes days before dropping anything off. No amount of contacting FedEx changes this. Contact the seller.

Picked up is the first physical scan. FedEx now has custody.

In transit covers movement between facilities with no new facility scan posted. On Ground this status can sit for a day at a time without meaning anything.

At local FedEx facility is the milestone worth watching. The package has reached the station serving your address. On Express services this scan lands the day before delivery.

On FedEx vehicle for delivery puts the package on a truck for today. FedEx drivers run consistent routes, so once you have seen two or three deliveries to your address you can predict the window better than the website can.

Delivery exception means something interrupted the attempt. The detail line names the cause: no safe location, a signature requirement, an address problem, weather, or a customs hold. Read that line rather than the word exception.

Held at FedEx location means the package waits for collection, either because a driver could not deliver it or because someone requested a hold. Bring photo ID.

Delivered carries a time, date and location such as front door or mail room. Signature services show who signed. If the status says delivered and nothing arrived, check the location detail before assuming theft, because packages land at side doors and leasing offices more often than people expect.

When FedEx Tracking Stops Updating

The first 24 to 48 hours. A number showing only "Shipment information sent to FedEx" means the label exists and the package has not moved. Wait a business day before treating it as a problem.

Match your expectation to the service. Express should scan often. Ground should not. A two-day gap on Ground across a weekend is routine; the same gap on Priority Overnight deserves a call.

Check for a postal handoff on Ground Economy. A number starting 92 that has gone quiet may have moved to USPS. Run it through USPS tracking, because the same barcode works there.

Weekends and holidays. FedEx Ground and Home Delivery run seven days in much of the US, but Express and the sorting hubs do not, and FedEx closes on major holidays. A Friday evening Express scan followed by silence until Monday is normal.

Use the door tag number. If a driver attempted delivery, the DT number on the notice often carries more useful detail than the original tracking number, including where the package is being held and until when.

Open a service request rather than only calling. At fedex.com, Track and Manage leads to a service request form. It creates a written record with a case number, which matters if the shipment later becomes a claim. FedEx customer service in the US is 1-800-463-3339 (1-800-GoFedEx), as listed on FedEx's contact page in October 2026.

Recipients should start with the sender. The shipper holds the FedEx account and the contract, and by default any claim payment goes to them.

FedEx Claims: Three Deadlines, Not One

FedEx runs different windows for different failures. Every loss and damage window counts from the shipment date, not the date you noticed the problem.

There is no waiting period. Nothing in the FedEx process requires you to sit out 21 days before reporting a loss. That rule belongs to USPS. File a damage claim the day the box arrives broken, because the 60-day clock started when the package shipped, not when you opened it.

The late-delivery refund is a separate request, not a claim. A missed commitment on a guaranteed service falls under the FedEx money-back guarantee, and the FedEx Service Guide sets the deadline for requesting it.

Recipients can file. FedEx accepts a claim from the sender, the recipient or a third party. Only one party gets paid, and by default that is the shipper unless the shipper signs a release directing payment elsewhere. High-value shipments may require an authorisation letter from the shipper.

Coverage starts at $100 and it is not insurance. Every FedEx shipment carries $100 of liability inside the price, and you can declare value up to $50,000 per package. FedEx states in its service guide, in capitals, that it provides no insurance coverage of any kind. Declared value raises a liability ceiling; it does not shift the burden of proof, which stays with you. Jewellery, watches, art and collectibles carry much lower caps, and a shipment declared at $500 or more requires a direct signature.

What FedEx pays: the lesser of the purchase price, the current market value, or the declared amount, with repair cost substituted where repair is cheaper than replacement. Sentimental value, lost profit and consequential damages fall outside every carrier's liability.

Documentation that keeps a claim alive: the tracking number, proof of value such as an invoice or order confirmation, a description with brand, model and serial number, and for damage, photographs of the packaging and the contents. Keep the box. FedEx may inspect it, and a discarded box hands the carrier its easiest denial.

Timeline: FedEx publishes no standard decision time; it reviews the claim and may ask to inspect the package, so keep the box and contents until it closes. FedEx Freight follows a separate process under NMFC liability rules and takes far longer.

If FedEx denies the claim, the usual causes are a missed deadline, packaging judged inadequate, thin documentation, or an excluded item. To dispute a decision, add documents to the same claim, such as a signed statement giving the reason and any new evidence.

For the packing, addressing and documentation habits that decide claims on any carrier, see our shipping protection and claims guide. Everything above is what FedEx does differently.

People Also Ask About FedEx Tracking

Can I track FedEx packages without a tracking number?

No, you need a valid FedEx tracking number to track packages. However, if you're the sender, you can log into your FedEx account to view all your shipments. Recipients should contact the sender. FedEx offers no lookup by name or address. If a driver left a door tag, its DT number works at fedex.com on its own.

How accurate is FedEx estimated delivery time?

FedEx's Money-Back Guarantee covers First, Priority and Standard Overnight and FedEx 2Day A.M. for packages shipped from 13 January 2026. Standard FedEx 2Day, Express Saver, Ground and Home Delivery dates are commitments without a refund.

What time does FedEx deliver?

FedEx Express and commercial Ground deliver Monday through Friday, while FedEx Home Delivery delivers every day of the week, usually by 8 PM. However, delivery times vary by location and service level. FedEx Priority Overnight delivers by 10:30 AM or 12:00 PM, while standard services deliver throughout the day. Home Delivery runs on Saturdays and Sundays as part of the service; Saturday delivery on FedEx Express is a paid option, priced on FedEx's current surcharge list.

What does a FedEx tracking number look like?

FedEx Express tracking numbers are typically 12 digits (e.g., 123456789012). FedEx Ground and FedEx Home Delivery tracking numbers are 15 digits and often start with "96", "02", "74", "75", "76", or "77" (e.g., 961234567890123). FedEx Ground Economy numbers run 20 to 22 digits starting with "92".

Why is my FedEx package delayed?

FedEx packages can be delayed due to weather events, incorrect addresses, customs clearance issues, peak season volume, or a customs hold on international lanes. The exception detail line names the cause. FedEx typically provides updated delivery estimates for delayed shipments.

How do I contact FedEx customer service?

Call FedEx customer service at 1-800-463-3339 (1-800-GO-FEDEX) for package tracking assistance, delivery issues, or claims. FedEx also offers online chat support through fedex.com and the FedEx mobile app for quick assistance.