✈️ FedEx Tracking

About FedEx Package Tracking Service

FedEx (Federal Express) is one of the world's largest express transportation companies, providing rapid, reliable, time-definite delivery to over 220 countries and territories. Founded in 1971 by Frederick W. Smith, FedEx revolutionized the shipping industry with its overnight delivery service and continues to be a leader in global logistics and supply chain management with over 600,000 team members worldwide.

Our free FedEx tracking service allows you to monitor your shipments in real-time, from the moment they're accepted at a FedEx facility until they reach their final destination. Whether you're tracking a FedEx Express package across the country or an international shipment via FedEx International Priority, our tracking tool provides detailed status updates and estimated delivery dates for all FedEx services.

Track your FedEx packages easily by entering your tracking number in the search box above. FedEx tracking numbers are typically 12 or 15 digits long and may start with combinations like "123456789012" for FedEx Express or "961234567890123" for FedEx Ground. Once your package ships, you'll receive real-time updates showing each scan location, transit progress, and delivery confirmation as it travels through FedEx's extensive global network.

Quick FedEx Tracking Guide (30 Seconds)

FedEx Shipping Services

Special Services & Features

FedEx offers several value-added services to enhance your shipping experience. FedEx Delivery Manager allows residential customers to receive delivery alerts, redirect packages to other addresses, schedule delivery windows, and authorize release without signature. FedEx Hold at Location provides secure package pickup at thousands of FedEx Office locations, FedEx Drop Boxes, and authorized retail partners nationwide.

FedEx Signature Services include Direct Signature Required, Adult Signature Required, and Indirect Signature (release to someone at address or building manager). These services provide added security and verification for valuable or sensitive shipments. FedEx Returns offers hassle-free return shipping for businesses and consumers with multiple options including Print Return Label and Electronic Return Label.

FedEx Priority Alert provides enhanced visibility for time-critical international shipments with proactive exception monitoring and notifications. FedEx Delivery Manager Premium offers additional features like delivery instructions, vacation holds, and unlimited package rerouting for a monthly fee. FedEx One Rate simplifies shipping with flat-rate pricing for express packages regardless of weight, zone, or dimensional weight.

FedEx Service Comparison

FedEx runs Express and Ground as separate networks with separate facilities, drivers and scan rhythms. The table below sets the commitment, coverage and guarantee status of each service side by side.

Understanding FedEx Delivery Guarantees

Most FedEx guarantees are suspended right now. FedEx pulled the Money-Back Guarantee on 1 December 2025 while MD-11 safety reviews cut fleet capacity, then restored it in stages. Since 13 January 2026 it covers the time-definite US domestic services, meaning the overnight tiers and FedEx 2Day A.M. Since 12 February 2026 it also covers selected international lanes. FedEx states the guarantee for all other Express and Ground services stays suspended until further notice.

What that means in practice: standard FedEx 2Day, Express Saver, Ground and Home Delivery carry a committed delivery date but no refund when FedEx misses it. Paying more for speed does not buy a guarantee unless you buy a covered tier, and 2Day A.M. is covered while plain 2Day is not.

Where a guarantee does apply, the refund covers the transportation charge rather than the value of the goods, and you have 15 calendar days from the invoice date to claim it. Weather delays sit outside the FedEx terms whatever the service.

This status moves. FedEx has changed it four times since early 2025, so check the current list on the FedEx Money-Back Guarantee page before you rely on it. The table above reflects FedEx's published status as of August 2026.

Complete Guide to FedEx Tracking

Understanding FedEx Tracking Numbers

FedEx runs several networks, and the number tells you which one has your package before any scan appears. Length is the first clue.

The door tag number earns its own mention. When a FedEx driver cannot complete a delivery, the notice left behind carries a DT number. Enter that at fedex.com and you can sign for the package online, redirect it to a hold location, or schedule a new attempt. Most people throw the tag away and then call the 1-800 line instead.

FedEx SmartPost is now FedEx Ground Economy. FedEx retired the SmartPost name in 2021. Labels and merchant checkouts still show the old wording in places, so a package described as SmartPost and one described as Ground Economy are the same service.

How FedEx Moves a Package Through Its Network

FedEx Express volume routes through the Memphis SuperHub, with secondary hubs in Indianapolis and Oakland. An overnight package can show a Memphis scan on a route that never goes near Tennessee. Nothing has gone wrong; that is the hub-and-spoke design working as intended.

Express and Ground are separate networks. They use different facilities, different drivers and different tracking rhythms. An Express package posts a scan every few hours. A Ground package can travel overnight with one scan at each end. Judging a Ground shipment by Express scan frequency is the most common reason people think a package has stalled.

Ground Economy adds a postal step for some addresses. FedEx brought most of this last mile back in house when it renamed the service, and now delivers the majority itself. USPS still handles final delivery to PO Boxes, military addresses and some remote areas. When that happens, the 92-prefix number keeps working on the USPS site after the FedEx record goes quiet.

Reading FedEx Scan Events

FedEx uses its own wording. These are the statuses you will meet and what each one tells you.

Shipment information sent to FedEx means a label exists and FedEx does not have the package. The shipper created it, sometimes days before dropping anything off. No amount of contacting FedEx changes this. Contact the seller.

Picked up is the first physical scan. FedEx now has custody.

In transit covers movement between facilities with no new facility scan posted. On Ground this status can sit for a day at a time without meaning anything.

At local FedEx facility is the milestone worth watching. The package has reached the station serving your address. On Express services this scan lands the day before delivery.

On FedEx vehicle for delivery puts the package on a truck for today. FedEx drivers run consistent routes, so once you have seen two or three deliveries to your address you can predict the window better than the website can.

Delivery exception means something interrupted the attempt. The detail line names the cause: no safe location, a signature requirement, an address problem, weather, or a customs hold. Read that line rather than the word exception.

Held at FedEx location means the package waits for collection, either because a driver could not deliver it or because someone requested a hold. Bring photo ID.

Delivered carries a time, date and location such as front door or mail room. Signature services show who signed. If the status says delivered and nothing arrived, check the location detail before assuming theft, because packages land at side doors and leasing offices more often than people expect.

When FedEx Tracking Stops Updating

The first 24 to 48 hours. A number showing only "Shipment information sent to FedEx" means the label exists and the package has not moved. Wait a business day before treating it as a problem.

Match your expectation to the service. Express should scan often. Ground should not. A two-day gap on Ground across a weekend is routine; the same gap on Priority Overnight deserves a call.

Check for a postal handoff on Ground Economy. A number starting 92 that has gone quiet may have moved to USPS. Run it through USPS tracking, because the same barcode works there.

Weekends and holidays. FedEx Ground and Home Delivery run seven days in much of the US, but Express and the sorting hubs do not, and FedEx closes on major holidays. A Friday evening Express scan followed by silence until Monday is normal.

Use the door tag number. If a driver attempted delivery, the DT number on the notice often carries more useful detail than the original tracking number, including where the package is being held and until when.

Open a service request rather than only calling. At fedex.com, Track and Manage leads to a service request form. It creates a written record with a case number, which matters if the shipment later becomes a claim. FedEx customer service is on 1-800-463-3339.

Recipients should start with the sender. The shipper holds the FedEx account and the contract, and by default any claim payment goes to them.

FedEx Claims: Three Deadlines, Not One

FedEx runs different windows for different failures, and mixing them up is the most common reason a valid claim gets refused. Every window counts from the shipment date, not the date you noticed the problem.

There is no waiting period. Nothing in the FedEx process requires you to sit out 21 days before reporting a loss. That rule belongs to USPS. File a damage claim the day the box arrives broken, because the 60-day clock started when the package shipped, not when you opened it.

The late-delivery refund is a separate claim with the shortest clock. A missed commitment on a guaranteed service falls under the FedEx money-back guarantee, and the filing window runs from the invoice date rather than the delivery date. Teams that reconcile FedEx invoices monthly rather than weekly miss it.

Recipients can file. FedEx accepts a claim from the sender, the recipient or a third party. Only one party gets paid, and by default that is the shipper unless the shipper signs a release directing payment elsewhere. High-value shipments may require an authorisation letter from the shipper.

Coverage starts at $100 and it is not insurance. Every FedEx shipment carries $100 of liability inside the price, and you can declare value up to $50,000 per package. FedEx states in its service guide, in capitals, that it provides no insurance coverage of any kind. Declared value raises a liability ceiling; it does not shift the burden of proof, which stays with you. Jewellery, watches, art and collectibles carry much lower caps, and a shipment declared at $500 or more requires a direct signature.

What FedEx pays: the lesser of the purchase price, the current market value, or the declared amount, with repair cost substituted where repair is cheaper than replacement. Sentimental value, lost profit and consequential damages fall outside every carrier's liability.

Documentation that keeps a claim alive: the tracking number, proof of value such as an invoice or order confirmation, a description with brand, model and serial number, and for damage, photographs of the packaging and the contents. Keep the box. FedEx may inspect it, and a discarded box hands the carrier its easiest denial.

Timeline: a complete claim on a US domestic Express or Ground shipment gets a decision in 5 to 7 business days. FedEx Freight follows a separate process under NMFC liability rules and takes far longer.

If FedEx denies the claim, the usual causes are a missed deadline, packaging judged inadequate, thin documentation, or an excluded item. Most denials accept an appeal with better evidence within 30 days.

For the packing, addressing and documentation habits that decide claims on any carrier, see our shipping protection and claims guide. Everything above is what FedEx does differently.

People Also Ask About FedEx Tracking

Can I track FedEx packages without a tracking number?

No, you need a valid FedEx tracking number to track packages. However, if you're the sender, you can log into your FedEx account to view all your shipments. Recipients should contact the sender. FedEx offers no lookup by name or address. If a driver left a door tag, its DT number works at fedex.com on its own.

How accurate is FedEx estimated delivery time?

FedEx provides highly accurate delivery estimates. For guaranteed services like FedEx Priority Overnight and FedEx 2Day, the delivery time is guaranteed or you can request a refund. FedEx Ground provides estimated delivery dates that are accurate 95% of the time under normal conditions.

What time does FedEx deliver?

FedEx typically delivers packages between 8 AM and 8 PM local time, Monday through Friday. However, delivery times vary by location and service level. FedEx Priority Overnight delivers by 10:30 AM or 12:00 PM, while standard services deliver throughout the day. Saturday delivery is available in most areas for an additional fee.

What does a FedEx tracking number look like?

FedEx Express tracking numbers are typically 12 digits (e.g., 123456789012). FedEx Ground and FedEx Home Delivery tracking numbers are 15 digits and often start with "96", "02", "74", "75", "76", or "77" (e.g., 961234567890123). FedEx Ground Economy numbers run 20 to 22 digits starting with "92".

Why is my FedEx package delayed?

FedEx packages can be delayed due to weather events, incorrect addresses, customs clearance issues, peak season volume, or a customs hold on international lanes. The exception detail line names the cause. FedEx typically provides updated delivery estimates for delayed shipments.

How do I contact FedEx customer service?

Call FedEx customer service at 1-800-463-3339 (1-800-GO-FEDEX) for package tracking assistance, delivery issues, or claims. FedEx also offers online chat support through fedex.com and the FedEx mobile app for quick assistance.