Terms of Service

1. Definitions & Interpretations

1.1 Definitions

For purposes of these Terms:

1.2 Interpretation

Unless otherwise specified: (a) references to "including" mean "including without limitation"; (b) headings are for reference only and do not affect interpretation; (c) references to statutes or regulations include all amendments and successor provisions; (d) singular includes plural and vice versa.

2. Service Description & Limitations

2.1 Nature of Service

ParcelsZen operates as an independent, third-party parcel tracking information aggregator. We do NOT ship, transport, store, handle, insure, deliver, or assume custody of any physical goods, packages, or parcels. We merely provide technology that queries third-party courier APIs and aggregates Tracking Data for display to Users.

2.2 Explicit Service Limitations

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• We do not create, generate, verify, validate, or monitor Tracking Data; we merely aggregate and display data obtained from Third-Party Services
• We have no ability to ensure the accuracy, completeness, timeliness, or reliability of any Tracking Data
• We are not responsible for and have no control over carrier delivery performance, lost packages, delivery delays, customs issues, or shipping errors
• Estimated delivery dates and times provided are generated by carriers and displayed "AS IS" without verification or guarantee
• Service availability depends on third-party API functionality, network conditions, and factors entirely beyond our control
• We may suspend or discontinue the Service at any time without notice or liability

2.3 No Professional Advice

Information provided through the Service is for general informational purposes only and does not constitute legal, financial, shipping, logistics, or professional advice of any kind. Reliance on any information provided is strictly at your own risk.

3. User Accounts & Responsibilities

3.1 Account Creation

Certain features may require account registration. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update your information to keep it accurate
• Accept full responsibility for all activities occurring under your account
• Notify us immediately of any unauthorized use of your account

3.2 Prohibited Conduct

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Employ robots, spiders, scrapers, scripts, bots, or other automated means to access, monitor, copy, or extract data from the Service without express written permission
• Circumvent, disable, or interfere with security features of the Service, including features that prevent or restrict use or copying of Content
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, server(s), or networks connected to the Service
• Introduce viruses, Trojan horses, worms, logic bombs, ransomware, or other malicious or technologically harmful material
• Attack the Service via a denial-of-service attack, distributed denial-of-service attack, flooding, or similar methods
• Use the Service to infringe intellectual property rights, privacy rights, or any other rights of third parties
• Submit tracking numbers or data that you are not authorized to track or that violate the rights or privacy of others
• Frame or utilize framing techniques to enclose any trademark, logo, or proprietary information without express written consent
• Use meta tags or any other "hidden text" utilizing the Company's name or trademarks without express written consent
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
• Modify, adapt, translate, or create derivative works based on the Service
• Rent, lease, lend, sell, sublicense, assign, distribute, publish, or otherwise commercially exploit the Service

3.3 Enforcement

We reserve the right (but not the obligation) to: (a) monitor your compliance with these Terms; (b) investigate any suspected violations; (c) suspend or terminate your access to the Service for any reason, including violation of these Terms, without notice, refund, or liability.

4. Intellectual Property Rights

4.1 Ownership

The Service and all Content, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, arrangement, and "look and feel") are owned by the Company, its licensors, or other providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

4.2 Limited License

Subject to your strict compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use only. This license does not include:

• Resale or commercial use of the Service or Content
• Collecting or using any product listings, descriptions, or prices for commercial purposes
• Derivative use of the Service or Content
• Downloading or copying of account information for the benefit of another party
• Use of data mining, robots, or similar data gathering and extraction tools

4.3 Restrictions

Except as expressly permitted, you may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content
• Remove or alter any copyright, trademark, or other proprietary notices from copies of materials from the Service
• Access or use for commercial purposes any part of the Service or any services or materials available through the Service

4.4 Trademarks

The Company name, ParcelsZen logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Service (including courier names and logos) are the trademarks of their respective owners. Their use or display does not imply endorsement or affiliation.

5. Third-Party Services & Links

5.1 Third-Party Integration

The Service integrates with, relies upon, and displays data from Third-Party Services, including but not limited to:

• Courier companies and postal services (USPS, FedEx, UPS, DHL, Amazon Logistics, China Post, Royal Mail, and hundreds of others)
• Analytics providers (Google Analytics)
• Advertising networks (Google AdSense)
• Content delivery networks and infrastructure providers

We have no control over, assume no responsibility for, and do not endorse any Third-Party Services. Your use of Third-Party Services is subject to their respective terms of service and privacy policies. We encourage you to review those policies before using Third-Party Services.

5.2 Third-Party Links

The Service may contain links to third-party websites, courier websites, or other resources ("External Sites"). These links are provided for convenience only. We have no control over the content, policies, practices, or availability of External Sites and accept no responsibility for them. You access External Sites entirely at your own risk and should review their terms and privacy policies before providing any information.

5.3 Advertising

We use third-party advertising companies (including Google AdSense) to serve ads when you visit the Service. These companies may use aggregated information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services. We assume no responsibility for:

• The content of advertisements or claims made by advertisers
• The quality, safety, or legality of products/services advertised
• Transactions between you and advertisers
• Privacy practices of advertising networks

6. Disclaimer of Warranties & "AS IS" Basis

6.1 Specific Disclaimers

THE COMPANY DOES NOT WARRANT THAT:

• The Service will function uninterrupted, secure, timely, error-free, or be available at any particular time or location
• Any errors or defects will be corrected or are correctable
• The Service is free of viruses, malware, or other harmful components
• The results of using the Service will meet your requirements, expectations, or needs
• Tracking Data will be accurate, complete, reliable, current, up-to-date, or error-free
• Any package, parcel, or shipment will be delivered successfully, on time, undamaged, or at all
• The Service will be compatible with your device, browser configuration, or internet connection
• Third-Party Services will remain available or continue to provide data to our Service

6.2 No Endorsement or Guarantee

The Company does not endorse, guarantee, or assume responsibility for any product, service, or courier advertised or offered by a third party through the Service, any hyperlinked website, or any website or mobile application featured in any advertising. We do not monitor or evaluate the performance of carriers or logistics providers.

7. Limitation of Liability

7.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING BUT NOT LIMITED TO:

• Direct, indirect, incidental, consequential, special, punitive, or exemplary damages
• Personal injury, emotional distress, pain and suffering, or wrongful death
• Loss of profits, revenue, data, business, goodwill, use, or anticipated savings
• Business interruption, replacement costs, or system failure
• Loss of privacy, confidentiality, or security breaches
• Errors, mistakes, or inaccuracies in Tracking Data
• Property damage or loss related to shipments, packages, or parcels
• Delays, non-delivery, or failed deliveries
• Customs issues, duties, taxes, or import/export problems
• Reliance on information obtained through the Service
• Any other intangible or tangible losses

7.2 Maximum Liability Cap

7.3 Essential Purpose

The limitations of damages set forth above are fundamental elements of the basis of the bargain between you and the Company. The Service would not be provided without such limitations. You acknowledge that these limitations are reasonable given that the Service is provided free of charge.

7.4 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, or the limitation of implied warranties. In such jurisdictions, our liability is limited to the maximum extent permitted by law, and the above limitations may not apply to you in their entirety.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your violation of these Terms or any applicable law, rule, or regulation
• Your use or misuse of the Service, including Tracking Data or Content
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights
• Any disputes between you and any courier, carrier, merchant, sender, recipient, or third party arising from or related to shipments, packages, or Tracking Data
• Any damage, loss, or injury caused by your negligence or willful misconduct
• Any unauthorized access to your account resulting from your failure to maintain account security
• Any false, misleading, or inaccurate information you provide to the Service

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You will not settle any claim without our prior written consent.

9. Termination

9.1 Termination by Company

We reserve the right to terminate or suspend your account and access to the Service immediately, without prior notice, refund, or liability, for any reason whatsoever, including without limitation if you breach these Terms. Reasons for termination may include:

• Violation of these Terms or applicable laws
• Abusive, fraudulent, or harmful behavior
• Unauthorized use of the Service
• Extended period of inactivity
• Requests by law enforcement or government agencies
• Discontinuation or material modification of the Service

9.2 Termination by You

You may terminate these Terms at any time by discontinuing use of the Service and, if applicable, deleting your account through the account settings or by contacting us at contact@parcelszen.com.

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. We are not obligated to retain any data or Content associated with your account after termination.

9.4 Survival

All provisions of these Terms which by their nature should survive termination shall survive termination, including without limitation: ownership provisions, warranty disclaimers, indemnity obligations, limitations of liability, arbitration provisions, and dispute resolution provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. Changes may be made to:

• Reflect changes in the law or regulatory requirements
• Address new features, services, or functionality
• Improve clarity or address ambiguities
• Enhance security or prevent abuse

Material Changes: If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect by posting a notice on the Service, sending an email notification (if we have your email), or other appropriate means. What constitutes a material change will be determined at our sole discretion.

Acceptance: By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service immediately.

Current Version: The most current version of these Terms will always be available at parcelszen.com/terms-of-service/.

11. Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary such that the remaining provisions of the Terms will continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

12. Waiver

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver must be in writing and signed by an authorized representative of the Company to be effective.

13. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Disclaimer, constitute the sole and entire agreement between you and the Company regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

14. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without the Company's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. The Company may freely assign or transfer these Terms and all rights and obligations hereunder without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

15. Export Control

You represent and warrant that:

• You are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country
• You are not listed on any U.S. Government list of prohibited or restricted parties, including the Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person's List or Entity List

You will comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.

16. Force Majeure

The Company shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, epidemics
• War, terrorism, riots, civil unrest, embargoes
• Acts of civil or military authorities
• Fire, floods, earthquakes, accidents
• Strikes, labor disputes, shortages of transportation, facilities, fuel, energy, labor, or materials
• Failures of telecommunications, internet service providers, hosting facilities, or third-party APIs
• Hacking, cyber-attacks, or security breaches beyond reasonable control

17. Electronic Communications

By using the Service, you consent to receiving electronic communications from the Company. These communications may include:

• Notices about your account or account activity
• Service updates and announcements
• Promotional messages (if you have opted in)
• Responses to your inquiries
• Legal notices and policy updates

You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You may opt out of promotional communications by following the unsubscribe instructions in those messages.

18. Age Requirement

The Service is not intended for individuals under the age of 18, or the minimum age of digital consent in your jurisdiction, whichever is higher. By using the Service, you represent and warrant that you meet these age requirements. If you are under the required age, you must not access or use the Service. If we learn that we have collected personal information from someone under the required age, we will delete that information as quickly as possible.

19. Contact Information