📷 B&H PHOTO Order Tracking

About B&H Photo Video Order Tracking Service

B&H Photo Video is America's premier photography, video, and electronics retailer, founded in 1973 and headquartered in New York City. Known for exceptional customer service, competitive pricing, and expert technical support, B&H serves professional photographers, videographers, filmmakers, and creative professionals with over 400,000 products from top brands including Canon, Nikon, Sony, Panasonic, DJI, and thousands more. B&H's iconic SuperStore in Manhattan spans 8 floors and attracts millions of customers annually, while their e-commerce platform serves customers worldwide.

Our free B&H Photo tracking service allows you to monitor your orders in real-time from the moment they ship until delivery. Since B&H uses third-party carriers for shipping worldwide, tracking works through these carriers' systems using the tracking numbers provided in your shipping confirmation emails. B&H partners with carriers including FedEx, UPS, USPS, LaserShip, and regional carriers depending on your location, delivery speed selected, and package size.

Track your B&H Photo orders easily by entering the carrier tracking number in the search box above. This number is different from your B&H order number and is always found in your shipping confirmation email. Once your package ships, you'll receive real-time updates showing each scan location, transit progress through the carrier network, and final delivery confirmation. B&H also offers the B&H app for iOS and Android with push notifications for order updates and delivery estimates.

Quick B&H Photo Tracking Guide (30 Seconds)

B&H Photo Video Order Process & Timeline

Understanding B&H's order process helps you anticipate when you'll receive tracking information and delivery updates. Here's how B&H handles orders from purchase to delivery:

B&H Photo Delivery Options

Standard Ground Shipping: Free on orders over $49 (or free for B&H Pro members), typically 1-5 business days. Most economical option for non-urgent orders. Delivered by various carriers including FedEx Ground, UPS Ground, USPS, and LaserShip depending on location and package characteristics.

B&H Express Shipping: $9.99, typically 2 business days. Ideal for moderately urgent photography and video equipment orders. Uses FedEx 2Day or UPS 2nd Day Air depending on destination. Perfect for events or professional shoots with moderate lead time.

B&H Next-Day Shipping: $24.99, typically 1 business day. Premium service for urgent professional needs. Uses FedEx Priority Overnight or UPS Next Day Air. Delivers by 10:30 AM to business addresses and by end of day to residential addresses. Essential for last-minute professional equipment needs and critical shoots.

B&H Saturday Delivery: $19.99, Saturday delivery within 2 days. Available for select zip codes and items. Perfect for weekend events, weddings, and professional productions. Requires order placement by Thursday 12 PM ET. Some high-value professional equipment may not be eligible for Saturday delivery due to carrier restrictions.

B&H Pro Membership: B&H's professional membership program offers free expedited shipping on all orders (minimum 2-day delivery), dedicated Pro Desk sales support, exclusive pricing on professional equipment, extended return periods, and early access to new products. Pro members also get priority order processing and dedicated phone lines for technical support. Ideal for working professionals and businesses that rely on B&H for their equipment needs.

In-Store Pickup: Free service at B&H's Manhattan SuperStore. Most in-store pickup orders are ready within 2 hours of purchase. Perfect for urgent needs, avoiding shipping costs, or getting expert hands-on advice before purchasing. B&H's knowledgeable sales staff can demonstrate equipment and provide personalized recommendations during pickup.

Special Handling for Professional Equipment: B&H offers specialized shipping for high-value cinema cameras, lenses, drones, and studio equipment. This includes white glove delivery with setup assistance, additional insurance coverage, and dedicated tracking with proactive notifications. Professional equipment often ships in custom crates with specialized shock absorption for maximum protection during transit.

US Shipping & Tracking

B&H Photo Video offers multiple shipping options across the United States with different delivery speeds, costs, and carrier networks. Understanding these options helps you choose the best shipping method for your needs and track your packages effectively.

B&H Photo Delivery Tracking

Carrier Tracking Systems: For standard and express shipments, B&H uses carriers like FedEx, UPS, USPS, and LaserShip. Each carrier has its own tracking system with different status messages and update frequencies. Our tracking service aggregates data from all these carriers into one interface for seamless monitoring.

Real-Time Store Pickup Tracking: For in-store pickup orders at B&H's Manhattan SuperStore, you'll receive email and SMS notifications as your order progresses: "Order Received," "Picked and Packed," "Ready for Pickup," and "Order Expired." The B&H app provides real-time updates and allows you to check in when you arrive at the store for curbside pickup or in-store service.

Delivery Instructions: Through your B&H account and the B&H app, you can add delivery instructions for drivers, such as "Place on back porch" or "Knock on door." For high-value professional equipment, you can request signature confirmation, adult signature requirement, or delivery appointment scheduling. B&H's customer service team can assist with special delivery arrangements for critical equipment needs.

Professional Equipment Tracking: High-value cinema cameras, lenses, drones, and studio equipment receive enhanced tracking with proactive notifications for any delivery delays or issues. B&H Pro Desk representatives monitor critical equipment shipments and can provide direct updates to professional clients. For items requiring specialized handling, B&H coordinates with carriers to ensure proper care during transit.

B&H Photo Tracking Troubleshooting Guide

If you're having trouble tracking your B&H Photo order, you're not alone. Many customers experience tracking issues due to B&H's use of multiple carriers and complex logistics network. This guide helps you resolve common tracking problems quickly.

Common B&H Photo Tracking Issues and Solutions

Issue: "No tracking information found" for your number
Solution: This usually means you're using your B&H order number (#123456) instead of the carrier tracking number. Find the shipping confirmation email (subject: "Your B&H order has shipped") and use the tracking number provided there. B&H order numbers cannot be tracked.

Issue: Tracking shows "Information sent to FedEx" but no updates
Solution: This is normal for FedEx shipments. The label has been created in B&H's system and sent to FedEx, but the package hasn't been physically handed to FedEx yet. Wait 24-48 hours after the shipping confirmation email before contacting customer service. This status can persist for 1-2 days before the package is actually scanned by FedEx.

Issue: Package stuck in transit for days
Solution: Check if your package is with a regional carrier for last-mile delivery or in a remote location. For standard shipping, packages may have longer gaps between scans in rural areas. If domestic and stuck for more than 3 days after "departed facility," contact the carrier directly with your tracking number. B&H's customer service can open a case with the carrier but often refers you to the carrier for specific delivery issues.

Issue: Delivery attempt failed, no redelivery scheduled
Solution: For packages shipped via FedEx, UPS, USPS, or LaserShip, contact the carrier directly using your tracking number to schedule redelivery or choose a pickup location. For high-value professional equipment requiring signature, carriers typically attempt delivery 3 times before returning to sender.

Issue: Package delivered but you never received it
Solution: First check with neighbors, building security, or family members. Look in garages, porches, behind bushes, or other places a driver might leave packages. If truly missing, report it to B&H within 30 days of shipment through "My Account" > "Order History" > click the order > "Contact Us." B&H will typically investigate and replace items after 30 days if the carrier confirms the package is lost.

B&H Photo vs. Carrier Tracking Systems

B&H Account Tracking: Your B&H account at bhphotovideo.com shows basic order status (Processing, Packed, Out for Delivery, Delivered) but lacks detailed tracking information like scan history and current location. This system updates less frequently than carrier tracking and may show outdated information during high-volume periods.

Carrier Tracking Systems: FedEx, UPS, USPS, and LaserShip provide real-time tracking with detailed scan history, current location, estimated delivery times, and delivery options. This is the most accurate and up-to-date tracking information available. Each carrier has different update frequencies - major carriers like FedEx and UPS typically update every 4-6 hours, while USPS may update less frequently.

Our Tracking Service: We aggregate tracking data from all major carriers B&H uses (FedEx, UPS, USPS, LaserShip, etc.) into one interface. This provides the most comprehensive tracking experience without needing to know which carrier is delivering your specific order. We also normalize tracking status messages across carriers for consistent understanding and provide estimated delivery dates based on historical data for similar routes.

When to Contact B&H Photo vs. the Carrier

Contact B&H Customer Service for:

• Order not shipped after processing time (24-48 hours)
• Missing shipping confirmation email with tracking number
• Items missing from delivered order
• Wrong items delivered
• Returns and exchanges
• Cancelled orders that still charged
• Package not arriving after 5 business days beyond estimated delivery date

• Phone: 1-800-947-9917 (Monday-Friday 9 AM - 10 PM ET, Saturday 10 AM - 7 PM ET)
• Live Chat: Available on bhphotovideo.com during business hours
• Email: Through "Contact Us" in your account
• Pro Desk: 1-800-606-6969 (for B&H Pro members only)

Contact the Carrier Directly for:

• Tracking updates and package location after shipping
• Scheduling redelivery or changing delivery address
• Package not delivered but tracking shows "Delivered"
• Package damaged during shipping
• Delivery time changes and specific delivery windows
• Signature release authorization

B&H Photo Returns & Customer Service

B&H Photo Video's return policy is one of the most generous in the industry, designed to build customer trust and satisfaction with professional-grade equipment. Understanding the returns process helps you manage expectations and avoid common issues with returned items and refunds, especially for high-value professional equipment.

B&H Photo Return Policy Details

Return Window: 30 days from delivery date for most items with no restocking fees. Electronics have a 30-day return window. Some seasonal items may have shorter return periods. No receipt required for most returns, but proof of purchase helps for high-value items. Opened items are eligible for return as long as all original parts and packaging are included.

Professional Equipment Returns: Cinema cameras, lenses, drones, and high-end professional equipment may have different return terms. Some professional items require inspection before processing refunds. Rental equipment has separate return policies and must be returned in the same condition as received with all accessories included.

Return Process:

1. Log into your B&H Photo account at bhphotovideo.com
2. Navigate to "My Account" > "Order History"
3. Find the order containing items to return
4. Click "Return Items" and follow prompts
5. Choose return reason and items to return
6. Select return method (mail-in or in-store pickup)
7. For mail-in: Print the prepaid return shipping label provided
8. Package items securely in original packaging if possible
9. Drop off at carrier location (USPS, UPS, FedEx) or return to Manhattan SuperStore

Return Shipping Costs: Return shipping is free for most items, especially for B&H Pro members. B&H provides prepaid return shipping labels for eligible returns. High-value professional equipment may have return shipping costs or require B&H to arrange pickup for a fee. If returning due to B&H error (wrong item, defective product), B&H covers all return shipping costs and expedites the replacement process.

Refund Timeline:

• In-store returns: Immediate refund to original payment method or store credit
• Mail-in returns: 1-3 business days after B&H receives the package
• Credit card refunds: 2-5 business days after processing to appear on statement
• B&H gift cards: Immediate refund after processing
• Cash refunds: Available for purchases under $25 with valid ID at B&H Manhattan store

B&H Photo Customer Service Channels

Online Support:

• B&H Account: Primary method for order management, returns, and basic inquiries
• B&H Mobile App: Push notifications, chat with customer service, manage orders on the go
• Live Chat: Available 9 AM - 10 PM ET Monday-Friday, 10 AM - 7 PM ET Saturday
• Email Support: Through "Contact Us" in your account, response within 24 hours
• Help Center: Comprehensive FAQ section with 24/7 self-service

Phone Support:

• General Customer Service: 1-800-947-9917 (Monday-Friday 9 AM - 10 PM ET, Saturday 10 AM - 7 PM ET)
• B&H Pro Desk: 1-800-606-6969 (B&H Pro members only, 24/7 priority support)
• Video & Cinema Department: 1-212-444-6615 (specialized support for professional video equipment)
• Technical Support: 1-212-444-6615 (9 AM - 9 PM ET, specialized product support)

Tips for Successful B&H Photo Returns

Package Items Properly: Use original B&H packaging if possible. For professional equipment, keep all accessories, manuals, cases, and original boxes. Include the return form provided in your return confirmation email. Take photos of the packaged item and shipping label before drop-off for your records, especially for high-value items.

In-Store Return Tips: Visit during off-peak hours (weekday mornings) for shorter wait times at the Manhattan SuperStore. Bring valid government ID and any proof of purchase (receipt, order confirmation email, or order number). Know your return reason before arriving to speed up the process. The returns department is located on the first floor near the entrance.

Mail-In Return Tips: The return label specifies which carrier to use (USPS, UPS, FedEx). Drop off during business hours and get a receipt with tracking number for your records. Keep this receipt until your refund is processed. B&H processes most mail-in returns within 1-2 business days of receipt.

B&H Pro Return Benefits: B&H Pro members get extended return periods (up to 45 days), free return shipping on all items, no receipt required for returns, and dedicated return kiosks at the Manhattan store for faster service. Pro members also get priority phone support for returns and exchanges.

Professional Equipment Returns: Professional cinema cameras, lenses, and high-end equipment often require inspection before processing refunds. For these items, contact the B&H Pro Desk directly to coordinate returns. Some rental equipment must be returned in the same condition as received with all accessories and packaging included.

People Also Ask About B&H Photo Tracking

What does a B&H Photo tracking number look like?

B&H Photo tracking numbers vary by carrier. Since B&H doesn't operate its own delivery service, the tracking number format depends on which carrier handles your package:

• FedEx: 12 digits for Ground/Express (e.g., 9876543210), 20 digits for SmartPost
• UPS: Starts with 1Z followed by 16 digits (e.g., 1Z9999999999999999)
• USPS: 20-22 digits starting with 9400 (e.g., 9400100000000000000000)
• LaserShip: Starts with C or D followed by 8-9 digits (e.g., C123456789)

The tracking number is always provided in your "Your B&H order has shipped" email confirmation.

Why is my B&H Photo tracking number not found?

If your B&H tracking number isn't found, it's usually because:

1. The shipping label was created but not scanned yet by the carrier (wait 24-48 hours)
2. You entered the B&H order number instead of the carrier tracking number
3. You entered the tracking number incorrectly (check for typos or missing digits)
4. The package hasn't been handed to the carrier yet (still in B&H's fulfillment center)
5. For professional equipment, B&H may take longer to process before shipping

How accurate is B&H Photo tracking?

B&H Photo tracking is as accurate as the carrier handling your package. Since B&H uses third-party carriers (FedEx, UPS, USPS, LaserShip), tracking accuracy depends on the carrier's scanning frequency. Major carriers like FedEx and UPS provide real-time updates every 4-6 hours during transit. USPS updates can be less frequent. All carriers provide confirmed delivery scans with photo proof for most packages. Professional equipment shipments often receive enhanced tracking with proactive notifications.

Can I see exactly where my B&H Photo package is right now?

For standard carrier shipments (FedEx, UPS, USPS, LaserShip), tracking shows the last scanned location, not real-time GPS. Your package location updates when scanned at carrier facilities, during transit, and at delivery. The most recent scan in your tracking history shows the current known location. For FedEx packages, you can sign up for FedEx Delivery Manager for more detailed tracking. For high-value professional equipment, B&H Pro Desk representatives monitor shipments and can provide direct updates.

What does "Information sent to FedEx" mean for B&H Photo orders?

This status means B&H created a shipping label and sent the electronic shipping information to FedEx, but the physical package hasn't been scanned at a FedEx facility yet. This is normal for the first 24-48 hours after a B&H shipping confirmation email. The status will update to "Picked up" once FedEx scans the package during pickup from B&H's fulfillment center in Edison, New Jersey. Professional equipment may take longer to process before FedEx pickup.

How long does B&H Photo tracking take to update?

B&H Photo tracking typically updates within 24-48 hours of the shipping confirmation email when the carrier makes the first scan. After the first scan, updates occur every 4-8 hours during transit depending on the carrier. FedEx and UPS update more frequently than USPS. Expect the first tracking update within 24-48 hours after your "order has shipped" email from B&H. Professional equipment shipments may show "In Processing" status for 24-48 hours before carrier pickup due to quality control checks.

Can I change my B&H Photo delivery address after the order has shipped?

Once your B&H order has shipped, you cannot change the delivery address through B&H directly. However, you may be able to redirect the package through the carrier's service:

• FedEx: Use FedEx Delivery Manager to hold at FedEx location or redirect
• UPS: Use UPS My Choice to redirect to a UPS Access Point or hold at UPS facility
• USPS: Use Informed Delivery to hold at post office
• LaserShip: Limited redirect options - contact LaserShip customer service

Address changes may incur additional fees from the carrier. B&H has no control over packages once they leave fulfillment centers. For high-value professional equipment, contact B&H Pro Desk before attempting address changes.