🚀 LaserShip Tracking

About LaserShip Package Tracking Service

LaserShip is a leading regional parcel delivery company specializing in e-commerce fulfillment and last-mile delivery services across the United States. Founded in 1989 and now part of OnTrac (which was acquired by LaserShip in 2021), LaserShip serves over 60% of the US population with next-day and two-day delivery capabilities, focusing primarily on the Eastern and Central United States.

Our free LaserShip tracking service allows you to monitor your shipments in real-time, from the moment they're picked up until they reach their final destination. Whether you're tracking a LaserShip Ground package, LaserShip Next Day delivery, or a LaserShip 2nd Day shipment, our tracking tool provides detailed status updates and estimated delivery dates for all LaserShip services.

Track your LaserShip packages easily by entering your tracking number in the search box above. LaserShip tracking numbers are typically 9 digits long and may begin with special prefixes for certain services. Once your package ships, you'll receive real-time updates showing each scan location, transit progress, and delivery confirmation as it travels across the United States.

LaserShip Shipping Services

Special Services & Features

LaserShip offers several value-added services to enhance your shipping experience. LaserShip Flex Delivery allows recipients to change delivery dates, redirect packages to alternate addresses, or choose a convenient pickup location. LaserShip Signature Options include no signature required, indirect signature (signature from anyone at address), and direct signature (signature from recipient only).

LaserShip Delivery Window provides recipients with specific delivery time windows (morning, afternoon, evening) to better plan for package arrivals. LaserShip Hold for Pickup enables customers to have packages held at designated retail locations or partner stores for convenient pickup during business hours.

LaserShip Proactive Alerts automatically notifies recipients via email and SMS about shipment status, delivery attempts, and successful deliveries. Cash on Delivery (COD) enables businesses to collect payment upon delivery with secure payment processing.

All LaserShip services include automatic email and SMS notifications to keep customers informed about their package status.

LaserShip Service Comparison

Choose the right LaserShip service for your shipping needs. Below is a comprehensive comparison of delivery speeds, features, and guarantees for each service level.

Service	Delivery Time	Tracking	Guarantee	Coverage	Signature
LaserShip Next Day	Next business day	✓	✓	Up to $100	✓
LaserShip 2nd Day	2 business days	✓	✓	Up to $100	Optional
LaserShip 3 Day	3 business days	✓	✗	Up to $100	Optional
LaserShip Ground	1-5 business days	✓	✗	Up to $100	Optional
LaserShip Regional	1-3 business days	✓	✓	Up to $5,000	✓
LaserShip Residential	1-3 business days	✓	✗	Up to $2,000	Optional

Understanding LaserShip Delivery Guarantees

LaserShip Next Day & 2nd Day: LaserShip offers money-back guarantees for these premium services. Packages sent Next Day are guaranteed for delivery by end of day on the next business day. LaserShip 2nd Day guarantees delivery within two business days. If these commitments aren't met, customers can request a full refund of shipping costs by filing a claim within 30 days.

LaserShip Regional: This specialized service for e-commerce businesses includes guaranteed delivery times and enhanced insurance coverage up to $5,000. Regional service is optimized for specific geographic areas with predictable delivery schedules and dedicated routing for high-volume shippers.

Non-Guaranteed Services: LaserShip Ground, LaserShip 3 Day, and LaserShip Residential do not include delivery guarantees but provide reliable service with typical delivery times. These services are perfect for non-urgent shipments where cost savings are more important than guaranteed delivery dates.

Complete Guide to LaserShip Tracking

Understanding LaserShip Tracking Numbers

LaserShip tracking numbers are unique identifiers assigned to each trackable shipment. Domestic tracking numbers typically follow specific formats depending on the service used and customer account. Understanding your tracking number format helps you identify the service type and expected delivery speed.

Standard Tracking Number Formats: Most LaserShip services use numeric-only 9-digit tracking numbers (e.g., 123456789). This is the most common format for LaserShip Ground, Next Day, and 2nd Day services for standard e-commerce customers.

Customer Account Prefixes: LaserShip may use different prefixes for specific customer accounts or business services:

• LS: Used for some business accounts and special services (e.g., LS123456789)
• LS + US suffix: Used for international or cross-border shipments (e.g., LS123456789US)
• LSP, LSX, LSR: Used for specialized services like LaserShip Priority, LaserShip Express, or LaserShip Regional

Always verify the complete tracking number with your seller or shipping provider.

Legacy and Alternative Formats: Some older shipments or specific business accounts may use alternative tracking number formats. If your tracking number doesn't match these patterns, verify with the sender that you have the complete tracking number.

How LaserShip Tracking Works

LaserShip's tracking system uses barcode scanning technology at every stage of the shipping journey. When a package is created and picked up, the tracking number's barcode is scanned, creating the first "shipment created" or "pickup scheduled" scan in the system. This initial scan confirms LaserShip has custody of the package.

As the package moves through LaserShip's network, it's scanned at each processing facility, during sorting, when loaded onto transport vehicles, upon arrival at destination facilities, and finally during delivery. Each scan generates a tracking update with a timestamp and location, allowing customers to monitor the package's progress in real-time.

LaserShip operates major sorting facilities in strategic locations across the Eastern and Central United States including Secaucus, New Jersey (headquarters), Atlanta, Georgia, Dallas, Texas, and Chicago, Illinois. Packages are typically scanned when entering and exiting these facilities. For longer-distance shipments, packages may be transferred to partner carriers for portions of the journey.

The tracking system integrates with LaserShip's delivery network to provide estimated delivery dates based on service type, origin, destination, and current package location. While LaserShip Next Day and 2nd Day offer guaranteed delivery timeframes, other services provide estimated delivery windows that may vary based on distance, weather, and other factors.

LaserShip Delivery Guarantees and Timelines

LaserShip Next Day Delivery Guarantee: LaserShip Next Day is their premium overnight service with a money-back guarantee. Packages are guaranteed for delivery by end of day on the next business day. If LaserShip Next Day fails to meet this commitment, customers can request a full refund of shipping costs by filing a claim within 30 days.

LaserShip 2nd Day Delivery Guarantee: LaserShip 2nd Day guarantees delivery within two business days from pickup. This service is ideal for shipments that need to arrive quickly but don't require overnight delivery. Like Next Day, 2nd Day offers a money-back guarantee if delivery commitments aren't met.

Standard Services Timeline: LaserShip Ground delivers in 1-5 business days depending on origin and destination. LaserShip 3 Day delivers in exactly 3 business days. LaserShip Regional delivers in 1-3 business days for shipments within their specialized service areas. These services don't include delivery guarantees, and timelines are estimates that may vary based on distance, weather, volume, and seasonal volume.

Factors Affecting Delivery Times: Weather events, particularly winter storms and hurricanes, can delay deliveries. Federal holidays mean no delivery service. Remote and rural addresses naturally take longer due to distance from processing centers. Address accuracy is critical - incorrect or incomplete addresses cause significant delays. During LaserShip service disruptions or peak seasons, all timelines and guarantees may be suspended.

Special Features and Delivery Options

LaserShip Flex Delivery: This innovative service allows recipients to control their delivery experience. Using Flex Delivery, recipients can:

• Change the delivery date to a more convenient time
• Redirect packages to an alternate address (home, office, neighbor)
• Choose a secure pickup location like a retail store or locker
• Schedule specific delivery windows (morning, afternoon, evening)
• Authorize delivery release without signature

Flex Delivery can be accessed through the LaserShip website or mobile app using your tracking number.

Delivery Attempt Policies: LaserShip makes three delivery attempts for most packages. If delivery is unsuccessful after three attempts, packages are held at the local delivery center for 5 business days before being returned to sender. For each unsuccessful attempt, LaserShip leaves a notice card with instructions for redelivery or pickup.

Signature Requirements: LaserShip offers three signature options:

• No Signature Required: Package can be left at the door or in a secure location
• Indirect Signature: Anyone at the delivery address can sign for the package
• Direct Signature: Only the named recipient can sign for the package

Signature requirements are determined by the shipper and can be viewed in the tracking details.

Hold for Pickup Service: For recipients who prefer not to have packages delivered to their home, LaserShip offers Hold for Pickup at designated retail locations and partner stores. Packages are held for 5 business days and can be picked up during store hours with valid ID and the tracking number.

Common LaserShip Tracking Statuses Explained

"Shipment Created" or "Label Printed": This is the first status you'll see when a shipping label is created. It means the sender has created the shipment and LaserShip has received the electronic shipping information, but the physical package hasn't been picked up yet. This is normal for the first 24-48 hours. If this status persists for 3+ days, the package may not have been scheduled for pickup yet.

"Pickup Scheduled" or "Picked Up": LaserShip has scheduled a pickup or physically received your package. "Picked Up" confirms the carrier has custody of the package. The package will now enter the sorting and transportation network. This scan typically occurs within 24 hours of pickup scheduling.

"Processed at Origin Facility": Your package has arrived at a LaserShip processing hub and been sorted for routing to the destination. Packages typically pass through 1-2 processing facilities depending on distance. Major processing facilities include Secaucus Gateway, Atlanta Gateway, and Dallas Gateway facilities.

"In Transit to Destination": The package is moving between facilities or to the destination delivery unit. You may see multiple "in transit" scans as the package moves through the network. This is normal and indicates the package is progressing toward delivery. Each scan includes the location and timestamp.

"Out for Delivery": Your package is loaded on a LaserShip delivery vehicle and scheduled for delivery today during normal delivery hours (typically 9 AM - 6 PM, varying by location). Most items showing this status are delivered the same day. If weather or other issues prevent delivery, it will be attempted again the next business day.

"Shipment Delivered": Your package was delivered. The detailed tracking shows the exact delivery time, date, and location description such as "Delivered to consignee", "Left at doorstep", "Handed to resident", or "Community mailbox". For signature-required items, the recipient's name or "Signature obtained" is shown.

"Delivery Attempted - Notice Left": The delivery carrier attempted delivery but couldn't complete it. Common reasons include no one home to receive the package, signature required but no one available, address not found, or access issues to building. A notice card was left with instructions for redelivery or pickup at the local LaserShip office. Items are held for 5 days.

"Held at Facility - Awaiting Customer Instructions": Your package is ready to collect at the local LaserShip facility shown in the tracking details. This status appears when delivery attempts fail or when the recipient requests pickup instead of delivery. Bring valid government-issued photo ID and the notice card to collect your package during business hours. Items are held for 5 calendar days before being returned.

"Shipment Delayed": An exception has occurred causing a delay. This could be due to weather, incorrect address, damaged packaging, or operational issues. Check tracking details for specific delay reasons. Contact LaserShip customer service at 1-800-527-3764 for more information about significant delays.

"Return to Origin": The package is being returned to the original sender. Reasons include failed delivery attempts with no pickup within 5 days, incorrect or incomplete address with no way to correct it, refused by recipient, or delivery instructions not followed. The tracking will show return journey details.

LaserShip Service Centers and Pickup Points

LaserShip Service Centers: LaserShip operates service centers in major cities across their Eastern and Central US coverage area, providing comprehensive support for shipping, tracking, claims, and customer inquiries. Service centers are typically located in industrial or commercial areas of cities and towns. Most service centers operate Monday-Friday from 8:30 AM to 5:30 PM, with some metropolitan centers offering extended hours.

How to Find Service Centers: Use the LaserShip website's branch locator tool or call the customer service number 1-800-527-3764 to find the nearest service center. You can also search "LaserShip service center near me" in Google Maps for directions and contact information. Most service centers have dedicated parking and waiting areas for customers.

Services at Service Centers: At LaserShip service centers, you can ship new packages, track existing shipments, file claims for lost or damaged items, collect packages held for pickup, request proof of delivery documents, and get assistance with special delivery instructions. Some larger centers also offer packaging materials for purchase.

Cash on Delivery (COD) Collection: For businesses using LaserShip's COD service, payments can be collected at service centers. LaserShip processes COD payments and transfers them to the seller's account after deducting service charges and applicable taxes. COD settlement typically occurs within 3-5 business days after delivery confirmation.

Drop Box Locations: In addition to service centers, LaserShip maintains drop boxes at strategic locations including airports, hotels, corporate parks, and shopping malls. These drop boxes allow customers to deposit packages after hours for next-day pickup. Drop boxes are typically cleared by 9:00 AM on weekdays and 11:00 AM on Saturdays.

Authorized Collection Points: LaserShip partners with retail stores, pharmacies, and convenience stores to provide authorized collection points for package pickup. These locations offer extended hours for package collection, especially in areas where service centers are not easily accessible. Collection requires the tracking number and valid ID.

What to Do If LaserShip Tracking Isn't Updating

First 48 Hours - Normal Delays: If you just received a tracking number and it shows "Shipment Created" or no information at all, wait 24-48 hours. Tracking numbers activate when packages are physically scanned, not when labels are printed. The sender may have booked the shipment but not scheduled pickup yet. This is the most common reason for "no tracking updates."

Stuck in Transit - Check Timeline: Review the expected delivery timeline for your service level. LaserShip Ground can take up to 5 business days, and rural deliveries naturally have fewer scans. If tracking hasn't updated in 2-3 days for Next Day/2nd Day or 3-4 days for other services, there may be an issue. Long-distance shipments or packages traveling to remote areas may legitimately have longer gaps between scans.

Verify Tracking Number Accuracy: Confirm you have the complete, correct tracking number with no missing digits or spaces. LaserShip tracking numbers are numeric in most systems. Try tracking on both lasership.com and third-party tracking sites. If the tracking number format doesn't match LaserShip's standard formats, verify with the sender.

Weekend and Holiday Considerations: LaserShip doesn't operate regular delivery services on Sundays and federal holidays. If your last scan was on Friday, the next update will likely be Monday (or Tuesday after long weekends). Processing facilities have reduced operations on weekends, which can cause tracking update gaps.

Weather and Service Disruptions: Severe weather, particularly winter storms, floods, or extreme heat, can delay shipments and scanning operations. LaserShip posts service alerts on their website when weather significantly impacts operations. During labor disputes or strikes, tracking may not update regularly and delivery timelines are unpredictable.

Contact LaserShip Customer Service: If tracking hasn't updated beyond expected timeframes or shows unusual patterns, call LaserShip customer service at 1-800-527-3764 (available 8:30 AM - 5:30 PM ET Monday-Friday). Have your tracking number ready. They can file a service inquiry to investigate the package's location and status.

File a Service Inquiry Online: Visit lasership.com and navigate to "Track Shipment" > "Service Inquiry" to submit an online request. Provide the tracking number, shipping and destination addresses, and description of the issue. LaserShip typically responds within 2-5 business days with an investigation update. This creates an official record of the delay.

Contact the Sender: If you're the recipient and tracking shows no movement, contact the sender to confirm they actually shipped the package and provided the correct tracking number. The sender has more options and authority to file claims or investigate with LaserShip since they purchased the shipping service.

When to File a Lost Package Claim: Domestic packages can be considered lost if tracking shows no updates for 10 days from the shipment date. Don't file lost package claims prematurely - LaserShip won't process them until these waiting periods expire. Most "stuck" packages eventually show up.

Filing Claims for Lost or Damaged Items

Eligibility and Coverage: Most LaserShip tracked services include automatic coverage up to $100 for loss or damage. This coverage is included in the shipping price at no extra cost. Additional declared value coverage can be purchased up to $5,000 for valuable items. Lettermail without tracking, items improperly packaged, prohibited items, and perishables are not eligible for claims.

When to File a Claim: For lost items, you must wait 10 days from the shipment date before filing. For damaged items, file within 21 days of delivery. Claims must be filed within 90 days of the shipment date for all issues. Don't wait too long - time limits are strictly enforced.

Who Can File: Only the sender (person who paid for shipping) can file claims with LaserShip. Recipients cannot file claims directly. If you're the recipient of a lost or damaged package, contact the sender and request they file a claim on your behalf. The sender is the LaserShip customer and has the contractual relationship.

Required Documentation: To file a successful claim, you'll need: (1) the complete tracking number, (2) original receipt or proof of purchase showing item value, (3) detailed description of contents including brand, model, serial numbers, (4) for damaged items: photos of damage to packaging and contents, and (5) original packaging if damaged - don't throw it away.

How to File Online: Visit lasership.com, log in or create an account, navigate to "Track Shipment" > "Claim" > "Submit a Claim." Complete the online claim form with all required information and upload supporting documentation (receipts, photos, invoices). The online system guides you through each required field and document type.

Claim Valuation: LaserShip reimburses the lesser of: (1) the item's actual purchase price, (2) current market value, or (3) the coverage limit ($100 standard or higher if additional coverage was purchased). Sentimental value, potential earnings, and consequential damages are not covered. For damaged items, repair costs may be covered instead of full replacement if lower.

Processing Timeline: LaserShip typically investigates and resolves claims within 30-45 business days. Complex cases or high-value claims may take longer. You'll receive email updates as the claim progresses through investigation, review, approval/denial stages. If additional information is needed, LaserShip will contact you - respond promptly to avoid claim rejection.

Claim Denial and Appeals: Common reasons for claim denial include: insufficient wait period, inadequate packaging, incomplete documentation, prohibited items, missing proofs of value, or filing after the deadline. If your claim is denied and you disagree, you can file an appeal with additional supporting documentation within 30 days of the denial decision.

Packaging Requirements for Claims: LaserShip requires specific packaging standards for items to be eligible for damage claims. Fragile items must be bubble-wrapped and placed in rigid boxes with at least 2 inches of cushioning material on all sides. Liquids must be in sealed plastic bags. Electronics need anti-static protection. Inadequate packaging is the #1 reason for damage claim denials.

Tips for Successful LaserShip Tracking

Choose the Right Service Level: Select shipping services based on urgency and value. Use LaserShip Next Day or 2nd Day for time-sensitive items that need guaranteed delivery. Use LaserShip Ground for non-urgent packages where cost is more important than speed. Always add tracking to all services for peace of mind.

Ensure Address Accuracy: Double-check recipient addresses including apartment numbers, floor numbers, and postal codes. Use LaserShip's Address Verification tool to validate addresses before shipping. Include phone numbers and email addresses so LaserShip can contact recipients about delivery issues. Incorrect addresses are the leading cause of delivery failures and returns.

Package Properly for Protection: Use sturdy corrugated boxes appropriate for item weight and size. Cushion items with bubble wrap, foam peanuts, or crumpled paper - minimum 2 inches on all sides for fragile items. Seal boxes with quality packing tape (not masking tape). Mark fragile items clearly. Proper packaging prevents damage and ensures claim eligibility.

Save Your Receipt and Tracking Number: Always keep your LaserShip mailing receipt with the tracking number. Take a photo or write down the tracking number immediately. If the receipt is your only proof of mailing and you lose it, filing claims becomes difficult. For valuable items, consider emailing yourself the tracking number as backup.

Enable Delivery Notifications: Sign up for LaserShip's email and SMS tracking notifications through their website or mobile app. You'll receive automatic alerts when packages are picked up, in transit, out for delivery, delivered, or delayed. This is free and much more convenient than manually checking tracking.

Insure Valuable Items: For items worth more than $100, purchase additional declared value coverage. It only costs a small percentage of the declared value and protects your valuable shipments. Always keep receipts and documentation proving item value - required for filing claims. Don't skip insurance thinking "it won't happen to me."

Ship Early for Deadlines: Don't wait until the last minute for birthday gifts, festival parcels, or deadline-sensitive documents. Even LaserShip Next Day and 2nd Day can be delayed by weather or operational issues. Ship at least 2-3 business days before critical deadlines. During holiday seasons (November-December), add even more buffer time - December is LaserShip's busiest month.

Track Proactively: Check tracking regularly, especially around estimated delivery dates. If you notice unusual delays or tracking hasn't updated in expected timeframes, contact LaserShip immediately rather than waiting. Early intervention often resolves issues before they become serious problems. Don't assume "no news is good news."

Use Flex Delivery Features: Take advantage of LaserShip's Flex Delivery features to control your delivery experience. If you know you won't be home, redirect to a neighbor or pickup location. If you need the package earlier, request an earlier delivery time. Flex Delivery gives you control over when and where your packages are delivered.

Keep Communication Open: If you're the sender, provide tracking numbers to recipients immediately after shipping. If you're the recipient expecting a package, stay in contact with the sender about tracking updates and any issues. Good communication between sender and recipient resolves most tracking problems quickly.